sierratradingpost.com

$ 10 off first order over $ 30 on your first order. I am very pleased with the customer service, a wide range of products, ease of ordering and weekly discounts. To receive the discount, follow the link and register on the site. Overall I highly recommend sierratradingpost to everyone!
http://www.sierratradingpost.com/invite~3705557/mariia~vasylieva/

I purchased Merrel hiking shoes, the same size as previously ordered from other retailers, and they did not fit. An exchange would be made with a 2.95 shipping each way plus a 2.95 exchange fee, another 8.85. I decided to return the shoes and they do not refund the shipping 9.95, tax on shipping, .70 and they also charge 6.95 for the return. All told I am out 17.60 for shoes that didn't fit. Go elsewhere unless you are 100% confident in the size.
I will go back to Zappos and REI. It may cost me a little more, but it won't cost me anything if I need an exchange or return.
Buyer beware with Sierra Trading Post!

I’ve been shopping at STP for about 20 years.

And yes, it half-way **** now when it didn’t used to **** at all. I used to tell everyone about it. Now I never recommend it because I can see how it’s not a great experience for new customers. Selection aside, their web server is DREADFUL. It’s ridiculous really. Bring you patience when using their website.

You have to know exactly what you are looking for and how to find it.

They still offer good gear and clothing at great prices. You have to know when the 25%/free shipping coupons come out, and you have to get lucky to get the really great outdoors stuff because it sells quickly. You can still consistently score some super killer deals on stuff, better than on most other websites (comparing to sale sites of REI, Backcountry, MooseJaw, etc). Pair it with the cash back discount from a site like Gear Obession, and you have a major score.

They are no longer an outdoors store. They sell all sorts of junk now, but do still carry outdoors gear.

Also, yes, their order prep and shipping speed is lacking. Also, worst taped shipping boxes in the industry. They always come crushed and the box lid virtually open and separated from the tape.

If you can deal with the bad, you can find some gems. This is a commentary on the gear selection, but the way the company is run is less than mediocre.

Bought size eight Boggs boots, a size eight in Boggs has always fit me. Could not get them off my feet they were so tight. Had to cut them off. SMTP said they would not accept the return since the item was not resalable. Not sure what they wanted me to do when I had boots on my feet I could not remove. Won't buy anything there again.

Placed an order on the 20th Feb and then it gets cancelled with no reason on the 26th Feb with no form of contact to explain why. I spoke on Live chat and all I get is sorry, sorry, sorry. The excuse was they sent me email demanding a higher payment to ship to UK but this email was never sent because I checked all my emails including Junk and all I received was promotional emails but no request for a bigger payment. I would have happily paid this amount as this was a mothers day gift. Now the items are no longer in stock which means I can't even place the order again. Quite frankly disgusted by the way this was handled by a large organisation. Then they email me saying sorry here is a $15 dollar voucher. Quite insulting I would say. Never again and will tell family and friends to avoid.

I made a purchase from them and they forgot to include one of the items in the package. I called them in the morning and a representative named "Patty" assured me that she will refund me. I waited a few hours and no email of a refund came to me. This time I did a live chat and spoke to "Alexandria." She said that no refund was ever processed and that she will do it. Why did the first rep lie to me about a refund? I don't know. So Alexandria processes the refund and for the inconvenience she said i will get emailed a $20 gift card for future use. I was happy until i checked my emails and of course what do I see? I got the refund for my item but no gift card emailed to me. Why do these reps lie so much to customers? Never shopping with them again because they are all liars!!

So, about a year ago I purchased these shoes and only wore them once for a 3 mile run. After running I felt they were not comfortable at all for my feet.
I decided to return them, but somehow after using these shoes for first time I put them in my suitcase and taught within a week or so I will return them.

On that time I had to travel for work, so i totally forgot to return them. Two weeks ago I opened the suitcase and saw the shoes. I decided to contact customer service and see if they still take the return. I did not had any hopes because it's been a year, but i thought why don't i try it. Sierra Trading Post Customerservice told me to return the shoes and they will give me a credit. So i did return them, after week or so I contacted them again regarding the credit. This time Sierra Trading Post Customerservice is telling me that shoes are very worn and that they had stocking lint in them and we will not give you the credit. Frankly speaking from the beginning I did not thought that it is possible to return them but the reason they are giving me is a bullshit, I mean I only wore them once for a short 3 mile run and how come they become very worn.

My suggestion to you is you could have told me from the beginning that it's been a close to a year we don't take returns, I had to go through all this shipping and packing hustle and realizing that by giving lame reasons you will be not giving me the credit.

In the mid 1980's, was my first visit to an unassuming outdoor products liquidator in Sparks, NV. a few years later Sierra Trading Post re-located its operations to Cheyenne. Over the years many thousands of dollars were sent. STP fit my lifestyle and budget. Two years ago they opened a retail site in Greenwood Village. My first experience there was lousy. For two years I boycotted STP from that experience. Last week STP received another try. The results were problematic. A simple sizing exchange could be an excellent training exercise for circus animals. One may not do returns or exchanges at the store where the product is purchased. One must sent the products to Cheyenne. They them require the customer to purchase the correct size. An instant credit is issued when the incorrect sized product is received. One must the use this credit within ten days for other merchandise.
A few years back TJX, aka TJMaxx, acquired STP. What is very obvious is that TJX does not value customer loyalty and customer goodwill. As in many acquisitions, the acquiring company does care what is destroyed to attain corporate greed.
Be very careful with any purchase. When returns and exchangers are this difficult, choosing a retailer that values the customer.

I shipped a tent back to the Sierra Trading Post returns address via USPS and after about a month I realized I hadn't received the store credit that I discussed via email with Sierra Trading Post customer service. I contacted customer service and they indicated that they had not received the package and that it was delivered to a PO Box. When I checked the tracking information the address shipped to was not the PO box but for some reason the USPS had a note about a PO Box in the comments. I suspected it was a mistake on their part but I submitted a request with the USPS to verify the delivery address and they confirmed the package was delivered as requested to the returns address. Sierra Trading Post essentially disregarded and refused to acknowledge the USPS confirmation that it was delivered to their address even though I attached the confirmation to the email I sent them. There is zero chance that I'll ever order form them again and I would recommend everyone staying away if they don't wan't to get taken advantage of.

this company seems to have a huge amount of manufacturer seconds in the items they sell. whenever i must return an item due to an actual manufacturer defect, i (the customer) should not have to pay for the original shipping cost of $13.95 for an item that never should have been sold. i've purchased a number of boots from them and about 1/3 need to be returned for defective construction or mis-sizing. the shipping charges add up, so i've decided not to purchase from them again, and file internet complaints so others don't fall victim.

Every time I have attempted to have a gift card delivered I get a phone call telling me there’s a problem with the delivery
I spoke directly with the customer service representative yesterday to make sure there would be no issues about my credit card address or the email address as this was an e-card gift
The e-card was to be delivered today
I got a phone call telling me there was a problem with the delivery of the e-card and that I could call them tomorrow on Monday about the problem
Every time you attempt to have an e-card delivered this is what they do
I then spoke with a live chat person who could do nothing more then have me repeat all the information that I gave the representative yesterday
I explained that today is the person’s birthday and that it was to be delivered today and explained to her that I personally spoke with a representative yesterday and was told there would be no problem getting it delivered
Needless to say the card will now be late and this has happened every time I’ve had to deal with this company. Their service is atrocious and they really need to do something to expedite orders, especially when it is an e-card and it has a birthday date in which to be delivered. I have never had an issue with the credit card it’s just this company causing more delays and processing issues that are necessary. This is why I would never order anything for myself from this company. I only go through this nightmare for one person and have had this exact same experience each time. Whoever is running this company and setting such antiquated policies should be removed and replaced with someone that provides customer friendly policies

I have (had)shopped at STP since the days of their catalog with hand drawn images. Some great deals if you were patient and not too picky about color and what not. Also great customer service on the phone and in their store. (at least the one in Cheyenne) Now they are nothing but a TJ Maxx with some different stuff on the racks. Service? What Service? Stopped in the store in Ann Arbor on a business trip and the employees were scrambling to avoid customers or standing around chatting with boxes of times clogging the aisles. What a shame.

There was only one stall in the men's bathroom, and i had to wait 20 minutes for a staff member to leave behind a mess. Right after I sat down, he turned the lights off on me, so i had to feel around a pitch black bathroom to leave.

I have been shopping with Sierra trading for about a decade now.
Incredible deals, and even better customer service.
Returns are never a hassle. Contact the company and I always receive quick, complete and courteous responses.
Shipping is lightning fast.
Website can be fussy at times, and info in items may not be complete, but often able to get info on manufacturer sites and or contacting customer service,

I have shopped Sierra Trading Post for years. They are an outstanding company that seems to maintain the same customer service and value after being purchased by TJMaxx.

First of all, let me state up front that I have been an avid shopper with Sierra Trading Post for about 20 years. The deals and selection were WAY BETTER before TJ Maxx acquired them, and that is definitely true. I used to get 35% off plus free shipping on everything, and the return policy was 365 days! That was outrageous, and customers like me took full advantage of these absurd deals. When TJ Maxx bought it, I knew the site would be more TJMaxx-like and it is. The deals are weaker, you have to spend more for free shipping, and the inventory is way down, missing the high-end jems that luxury discount stores (most of which have gone out of business) had in the early 2000s. Times have changed. This is still a strong company with great customer service for my needs. I buy a ton, keep about 25% - 50% of what I order, then send everything back at once (within 90 days). While there is less inventory, it is curated better (less crap--the old site had a TON of garbage), and the deals are still better than competitors like those we all know. If you're a discount shopper and you like outdoor activities, this is still an awesome place to get deals.

I ordered shoes, when I got them they didn't fit because they weren't a American equal size, so now I have to pay for a exchange or return.
This is my last dealing with them

Guarantee delivery 4 to 5 days. Wrong, it was 11 days. The Chaco box it came in wasn't a box anymore. It was cardboard in a bag with a pair of shoes. Tried to save $30 from Amazon price with 2 day delivery but never again. Cost is $25 to return. Live and learn.

I started shopping with sierratradingpost.com when they launched in 1998, back when they were a small company that put out catalogs of 20 pages in length. All of the images in it were hand-drawn, the customer service was outstanding, and you could find high-quality outdoor and camping gear at a fraction of the cost you might pay at a local retailer. I am a native Western Montanan and outdoor gear is sort of a rite of passage for us up there.

I have literally spent thousands with the company over the years, if not tens of thousands. I never had to return anything, items were shipped quickly with accurate tracking information, products were described accurately and in detail, any questions were answered promptly by knowledgeable people who KNEW their outdoor gear, and the repeat/loyal customer incentives were plentiful and worthwhile. When I needed something, or just plain wanted something, I always checked with Sierra Trading Post first, even if that meant calling them to inquire about an item they did not have listed on their website or printed in their catalog. They were my go-to, first string depot and I still have items that I purchased from them over 20 years ago. The company was run with the customer in mind and was the litmus test for other online retailers to measure up to. Those were the days...

Enter the market crash of 2008 and the financial trouble that ensued for so many retailers. STP felt it, for sure. Downsizing, layoffs, you name it and it happened. Did this have a negative impact on their customers? Nope, not that I noticed. Still the same outstanding customer service (with a smile) and amazing deals and often hard-to-find products. All seemed well...

All was not well. Due to the financial crunch STP was purchased by the TJX brand of companies and we loyal fans cringed at what might happen. And all of it did happen. Gone is the amazing customer service, the customer incentive emails, the superb drill-down navigation of the website, the ultra-broad product selection, and the "mom and pop" feel of the whole thing. In its place we get "TJ Maxx with an Outdoor Flair", or "Stein Mart to the Extreme!" The emails I get use the same template as those from TJMaxx or Stein Mart and have that same discount store 'feel' to them. No coupons are ever offered. The print catalog is gone. The name is now, simply, 'Sierra'. Orders take forever and a day to process and will occasionally show up before the company even notifies you that they have shipped. Nobody I have talked to at Customer Service knows the first thing about hiking shoes or Leki poles... and I get a bit nauseous when I see the TJX credit card as an option at checkout. Eww... just, eww...

TJX, at the very least put back some of the features that made the old website so wonderful. If I am looking for a men's casual shirt I want more options than just short sleeve, long sleeve or 'graphic tees'. That's so Stein Mart of you. Give me back my long sleeve, button front, blue, large, cotton, Gramicci shirt or my short sleeve, moisture-wicking, white, Marmot t-shirt drill-down options again. Please.

The greatest online shopping experience ever has been reduced to this... this... thing. Sadly, this will be the last order I place with my old friend. Most of our 20+ years together were wonderful, and thanks for the memories.

Have ordered 2 pairs of boots from them over the past year and the prices were great - shipping was fast and the site was easy to navigate