summergardenbuildings.co.uk

3.2 / 5

summergardenbuildings.co.uk

3.2 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.2 / 5

Trust Score

2.7

Reviews

1

Social

5

Featured

4.5

Technical

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  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
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  • Business not mentioned on Wikipedia
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 1273 reviews

Smart.Reviews

3.2

32 reviews

Mamma

2

18 reviews

Trustpilot

3.2

1223 reviews

Summergardenbuildings.co.uk Review

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Last update: Tue, Sep 7, 2021 2:52 AM

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Summergardenbuildings.co.uk Reviews & Complaints (32)

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delivery 3.2 /5

price 3.9 /5

quality 3.6 /5

customer service 3 /5

on-time 3.9 /5

Appalling response to a broken swing after only 6 weeks use .Phoned and phoned and fobbed off every time .So I have no choice now but take it to court .I gave them the benefit of the doubt but to no avail .So I would say Avoid at all costs .I don’t like liars this could have been easily dealt with but no so Court it will be .
1

1 year ago

review by Mrs T Wass

Situation resolved, very positive would definately use again and I do reccomend, John was very helpful, I wish them all the best for the future, maybe they are the 6th emergency service in this horrid Covid situation
5

1 year ago

review by Jayne Mason

No smoke without fire, if you get your product intact and on time you are a lucky person. The company is very quick to blame the manufacturer or delivery company, ordered a greenhouse after paying in full was emailed with a new delivery date between 5 - 7 weeks. After 7 weeks received a email with a new delivery date of upto another 10 weeks, they blamed the manufacturer, I contacted the manufacturer the told me they had informed summer garden buildings 10 days prior to my order being placed not to advertise their product, on hearing this contacted my bank and had my money returned within 30 minutes. Buyer Beware no smoke without fire.
1

1 year ago

review by Frustrating waste of time and effort

#delivery(1/5)

Shocking service. Furniture too big for gazebo, promise to refund advised 2 weeks ago, not received. Now asking for photos/measurements after all this time (17th June) Abysmal customer service that they blame on Covid-19 but look back at previous review dates - many prior to the current pandemic! If they can't cope with valid queries/complaints because of sheer volume stop taking orders or employ more staff.
1

1 year ago

review by P. J.

#customer service(1/5)

Terrible service. Triple bin store ordered. Parts were damaged and wood split. The agreed to replace the damaged parts. That was 8 weeks ago and nothing heard of since. They switch their phone lines off and don't reply to emails. Charge back has been logged now with credit card company as this product is not fit for purpose. All the negative reviews you read are true. Avoid!!!
1

1 year ago

review by Z. E.

Do not buy from this shambles of a company, I ordered a growhouse back in June and this sorry saga is still dragging on. The product arrived and straight away I could see that it was of low quality and damaged, I tried to put it together and it was impossible due to the split and damaged wood, all the shelves were unevenly cut. I tried to phone them, no answer as they are too busy processing orders and ripping people off, but blaming covid. See the generic replies on google! I tried to contact them through their website, it wouldn't work. Eventually I found an email address, where I got a reply with no end of 'terms & condition's'. I had to photograph the substandard faulty item all neatly and perfectly packed in the same way I received it. Eventually it was picked up. Today I received an email a month after this was returned to say they are offering a partial refund deducting my hard earned money as they claim I'm the one who did the damage, yet I have all the photo's to show the damaged goods on arrival. They have also said if I don't like this outcome I'm to seek advice. The customer service from this awful robbing company is horrendous and I wouldn't recommend them to anybody. I will be taking this further reporting them to trading standards etc, please don't waste your money with these crooks.
1

1 year ago

review by Laura

#quality(1/5) #customer service(1/5)

Apalling customer service, only posting 1 star because I am unable to post a 0 rating. We had a damaged gazebo delivered over a fortnight ago and have not had a response to emails (no delivery or read receipts) or enquiries sent direct through their website. The first three parts we removed from the packaging were either bent, scratched or had puncture holes in them. Found a phone number online (01603 721590) but this is just an answerphone message saying they are not taking calls. Fortunately I paid for the item on my credit card so have the benefit of claiming via their disputes and chargeback facility. I WOULD AVOID THIS COMPANY AND BUY ELSEWHERE. No doubt that this review will prompt what is becoming their standard response to complaints - If you can't provide customer service, then stop accepting orders and sending out products that are sub-standard, and don't use Covid as an excuse for your poor service. Update: The company appear to be able to respond very promptly to emails asking about purchasing products (sent from another family email address) via their website, but not those requesting returns!!! Pure ignorance. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
1

1 year ago

review by Kim G

#delivery(1/5) #customer service(1/5)

Absolutely disgusting customer service Wish I read reviews before ordering Still awaiting delivery Asked where it was Was advised don't know atop calling n emailing Called me a liar when said I had day off for scheduled delivery Absolutely rude Now they don't know where my delivery is let alone refund
1

1 year ago

review by Tina Anderson

#delivery(1/5) #customer service(1/5)

Do not go near this company, read all reviews, wish we had. Sent wrong item to us, still waiting for collection and refund 4 weeks later. Phone line shut off now, Emails ignored, worst communication EVER! Avoid Avoid Avoid
1

1 year ago

review by J. P.

Wouldn’t even give one star!!! Disgusting customer service!!! Waited 11 weeks for a gazebo even though they said 5-7 weeks. Finally arrived 2 days ago and it’s the wrong one! No one phoned to tell us about the delay so subsequently no apology either. And no one to speak to now regarding the wrong one being sent! I am so annoyed and upset, myself and my husband worked hard and fast to get the garden ready for it as well. I’m soooo angry!!!
1

1 year ago

review by T. F.

#customer service(1/5)

I ordered a summer house and paid in full. Realised I'd got my measurements wrong I rang the company the next day and spoke to a very friendly helpful man who spent time advising me about the measurements and stating there would be a full refund and email to confirm this.. the full refund was sorted and in my bank the next day and email confirmation sent. Very impressed by the friendly service considering it was my mistake. Thankyou.
5

1 year ago

review by Susan Beardshall

Took delivery of a damaged shed which I put in van and took straight to their unit within hours . Ignored for over 4 weeks For refund , took 3 visits to their unit and a visit to their house , arrogant bad attitude people , it’s a good job they have refunded me for both our sakes , even though it’s short they have withheld some of the money , see photos and reply apparently this is in re sellable condition, poor poor person that receives this
1

1 year ago

review by John

#delivery(1/5)

Zero customer service! I should have paid attention to all the negative reviews. The copied and pasted response to them from the owners does not respond to the awful service received. Firstly the website is awful and the ordering system is terrible and not user friendly. Once you have ordered you have to email them to confirm you actually want to your order before they will arrange delivery. I had no issue with the delivery of my items. I ordered two growhouses. One of them was awful quality. The wood had been filled so much that one door is just filler. When I was aware of this I emailed them to inform them. I have not received any response to my emails. I did have a missed call from their number but they left no voicemail and they aren’t accepting calls back. Note to the owners you cannot just keep using coronavirus as an excuse for your terrible quality of products and poor service. Please head my advice as others and avoid this company at all costs.
1

1 year ago

review by Lucy

#delivery(1/5) #quality(1/5) #customer service(1/5)

absolutely shocked by the customer service!! they dont answer calls and continue to use Covid as an excuse. Its becoming quite distressing and we as customers expect a basic service. A simple email informing us you will be collecting your damaged item will do but yet im stressing thinking when you will collect the damaged shed you have sent which is just sitting here taking space, collecting dust. i want my money back!
1

1 year ago

review by Ben

#customer service(1/5)

For new victims, please DO NOT deal with this business before you read the existing reviews. For the existing victims who have problems with this business do not waste your time, just take legal action or contact (Reporting to Trading Standards...citizensadvice). My problem is illustrated in these pictures ( two months and not solved yet) Order ID: 108718_1595032377. This sham company has ignored my emails over and over again and I have been left with a piece of rubbish that cannot be assembled. I am £700 out of pocket. £700 for a shed that cant be built and has panels that resemble a cardboard box! Absolute joke of a company who are quick to take your money but totally ignore customers when there is a problem. Absolutely disgusting behaviour. You should be ashamed of yourselves!!
1

1 year ago

review by Order ID: 108718_1595032377.

I’ve given them the time that trading standards have said and still nothing . So it now looks like court action and quite frankly I hope it closes the business down as I’m not the only one that’s had bad service from them . They can’t keep blaming covid as they are doing they are NOT to be trusted . Swing broke after 6 week .
1

1 year ago

review by Mrs T Wass

Easy experience with Summer Garden Buildings ...purchased online, spoke once on the phone to clarify something and next thing I heard was from Hanson’s to arrange installation ( that wasn’t quite so plain sailing but it got done) one enjoying my lovely garage
5

1 year ago

review by X. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

ueven roof door leaks one time two or three days there was a pluddle inside.places in the walls there are holes which the view on the street is small but there.The windows in the slots are smeared with silicone that has dried and now these slots are all open.I dont no understend why I paid that kind of money.Probaly for delivery and service,delivery and service was top notch of course.
3

1 year ago

review by Janis Paupers

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Good quality shed delivered in a reasonable timeframe (4 weeks from order).

Some installation instructions on paper would have been nice! Luckily I have built sheds in the past so know roughly what I am doing.
4

1 year ago

review by U. Y.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Great service guys arrived early in the day and had the summer house together in hours . Looks great really delighted with it..
5

1 year ago

review by Aine Lincoln

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Summergardenbuildings.co.uk Review

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