
thenerds.net
2.6 / 5
Main Score
3.4
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3
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1
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3
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30
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Last update: Mon, Nov 30, 2020 1:36 PM
First of all, the company is selling items that are not actually in stock (or at least they claim are not in stock!). After a week I had received no emails from them. I finally called to get the status of the order. On the positive side, both customer service representatives with whom I spoke were pleasant, courteous, and respectful. On this first contact, I was told the item had been back-ordered, but I had never received an email telling me that. Then I was told that the product was now in stock and was specially told the item would be "shipping tomorrow". Further, I was told I would receive an email notifying me that the item had shipped and a tracking number provided. Apparently, none of this was true. After a week with no tracking number and no delivery, I called once again. Again, I was told the theater system had been back-ordered but that it had been received two days before and had shipped yesterday. It would be delivered tomorrow. He had no reasonable explanation why I had not been notified of the shipment and given a tracking number. He gave me a FedEx tracking number which was valid and I confirmed that it had actually shipped and would arrive the following day. Shortly, after that I did receive an email with the appropriate notification and information. And, the best news, it did actually arrive the following day in perfect condition!
Does the ends justify the means? Is all well that ends well? Should I overlook the dishonesty? Should I overlook the aggravation and frustration because I did, in fact, get the item I ordered and at the price that was quoted? NO!
Delays in shipment, for whatever reason, are possible. Items sometimes get back-ordered. Nothing is perfect. Companies just have to be forthright about the situation and be truthful. But, that is not the case here. I was never notified the product was back-ordered and there would be a delay in shipping. Then, I was lied to when I was told the product was in stock, when it was not. I was told that it would be "shipping tomorrow", when he knew it would not. This is not simply a matter of very poor communication or customer service people being misleading. This was deliberate dishonesty. This is what bothers me the most. This is completely unacceptable!! If a company is not trustworthy I don't want to risk my money or go through totally unnecessary aggravation and frustration. There are too many reputable companies out there. I would suggest to everyone that you do business with them rather than The Nerds!
If I could give them no stars, I would. Avoid this disreputable company.
Unfortunately all Sony items must go directly through Sony for replacements. It's got to go through their warranty
Hope you have a great day!!!
This is the message I received after I ordered a Sony product (their latest 3D model)and it did not even turn on out of the box. Upon calling Sony they said it was not covered! Hmmm
Now this place called TheNerds wants it back only after I called my credit card company. Before they wouldn't touch it. They also want me to pay for return shipping. Can this order be anymore of a nightmare. Most places would have just switched it out from the start. Don't order SONY items from this place. Come to think of it I wouldn't order ANYTHING!!!
Furthermore, I was told that the their online price was wrong.
The above-mentioned disgusting experience speaks for itself.
For business/mission critical requirements, we won't deal with "TheNerds.net" ever again!!!!
The item arrived in eight business days, in factory-sealed condition. No double boxing, but no shipping/handling issues. Overall, I am happy I gave them my business.
My only small complain is that I already got three spam emails from these folks trying to sell me extended warranties (which would make no sense anyway because Sony provides a 5-year warranty for this item).
s. They didn't try to make it right, and today I get an ad from them trying to sell me a warranty on the Epson 1900! They do not have it together so beware. Caveat Emptor!!!
So far so good. Because this was a rush need, I had agreed to pay $185.17 for overnight delivery. I paid an additional $3.99 for "rush processing" (what a joke!). And that is it. I never received an email with a tracking number. I have called them repeatedly at 888-566-6373 (at least 8 times) and they never answered the phone. All calls but 2 were placed during their alleged business hours. No answer. I also placed two calls during their off hours and was able to leave two voice-mails asking them to call me immediately. As I type this review, it's 11:30am on Feb. 13 and I have still not been able to speak to anyone at TheNerds.net. I managed to find the paper this morning at Office Depot and they will deliver the paper Mon., Feb. 16 with no delivery charge. And their price per roll is $2 cheaper. We decided to reject the order whenever it's delivered and then went to the web site to see how to return the order if needed. There we discovered that the only way to return an order is to request an RMA label. I.E, you cannot reject the delivery. You have to accept it and then return the order with an RMA label. And the customer has to pay for return shipping. I have NEVER dealt with a more difficult and incompetent vendor in my life. And I look forward to seeing them out of business as soon as possible. BUYER BEWARE!!!!
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7 months ago
•review by evinced