TraderRacks

Ordered exactly what was on their website and called them to verify the correct part, and that it was in stock. They checked everything and took payment accordingly. Next day I received a call informing me that the website information was incorrect, wrong part, wrong price, and no stock - in spite of them checking manually. They offered me an alternative at £100 more, but there was no stock, so they couldn't really supply that one either. When I said that their service was poor on all fronts and that the review would not be good, they put the phone down part way through the conversation. Extremely poor customer service on all fronts, gave them one star as there is no facility for no stars.

I contacted a local supplier in the hope that I could see the roof bars before purchase. Not to be but all turned out well! Very good value. Free delivery from the Midlands on an item of this size: remarkable!

The roof rack is excellent- we are very pleased with it. However the request for feedback was addressed to "Dear your refund" so I cannot give you 5 stars When I selected submit questions appeared about getting a refund- I have not requested or received a refund- I think you need to review your computer system

From initial contact to supply and delivery the company were very helpful and the equipment supplied came with contact details from the manufacturer who were happy to talk me through a couple of questions over the installation. great service ............. Thank You

No issues better price than other sites and been buying from you for a number of years now so no reason to change

The whole service was brilliant from placing the order at 4pm and receiving the delivery next morning, thanks.

I just purchased a Toyota pickup truck from a major dealer I then had to buy a catlock. The very people that I bought the vehicle from couldn't tell me which one I needed Euro 4.5 or 6 and just left me in the dark I then googled you guys and within an hour my problem was sorted out so thanks to Ben I'm one very happy customer.

Placed order over weekend had a callback on Monday to confirm order and arrived with in two days very good service. Far much cheaper than anyone else

Very pleased with the service they contacted me to make sure the vehicle was the right one for the order nice to see a company do that these days

unfortunately I had to chase items as they arrived in two packs, but once sorted the quality of the bars and the whole rhino fitments is heavy duty and excellent

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