Uber Eats

Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn’t inform customers of this “policy” until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.

They did not get my order correct with the restaurant and failed to respond to me in order to correct it. The restaurant said it was UberEats that had to correct it and they would not do anything about it. Major fail. Very unsatisfied customer.

Your service is garbage the food was cold after it took 2 hours to get to my house thats 5 minutes away.also no receipt in the bag.no way to contact anyone but your very non English speaking driver.my review is never waste your money on uber eats. Use grughub instead

Paid a lot amount of money for food that is ruined because they deliver to more than one stop and don’t notify you ahead of time so by the time it gets to you it’s mushy garbage. They say they keep things temperature controlled but to sit in steamed boxes for that length of time it’s ruined. There’s no way to contact customer service at all.

I placed an order, paid online, it was deducted from my credit card but yet the driver calls me saying the meal wasn't paid. So i had to zelle him some money to pay for my meal and now Uber Eats is giving me the run around about my refund. Every time i receive a message, each email is asking the same damn question. i've provided proof of both charges and yet today i followed up to see what was the outcome and i was asked the same question yet again. i'm done.

I placed the order for a restaurant @ 12:30 pm the restaurant said the driver picked up the food at 1:12 we tried contacting the driver and no response. He answered the call at 2:00 pm and delivered food at 2:15 pm. Uber has no help desk and the driver lied about time of pick up.

The delivery partner was so rude, kept making reference to my race, cursing & swearing at me. The guy comes with his friend to the wrong address at 20:30, I spent 30-45 minutes looking for him. I sent him messages that he is at the wrong address but he remained adamant that he was at the right address. He then attempts to fight with me. I had to quickly rush back in. I almost lost my life, they do not screen their delivery partners. Next time my wife/ daughter will be killed or raped by their partners because they employ every random guy that has a car or scooter

App said delivered..... but guess what... not! No clue who got our lunch. We are 3 teachers who ordered from a school. The ONLY SCHOOL on the entire road! Can’t get through to uber eats phone number. So I’m out almost $30 for nothing! Will continue to try to call but definitely will not ever use again!

Their customer service is the terrible!!! You can not reach a live person unlike door dash whom has excellent customer service and live help available. Don’t trust Uber eats!! Door Dash is a WAY better service.

This was my first and last time using Uber Eats. I went on the Uber eats app, ordered dinner for my family from a local Mexican restaurant at approximately 4:30 PM. I was given an ETA between 5:15-5:25. At 5:25, my food was not at my house, so I checked the app and it gave us a new ETA of 5:55. At 5:55, I got a text message (presumably from Uber Eats) stating “your courier is picking up your order”. At 6:10, I checked the app again to see where the courier was and there was a message stating “your order has been canceled”. I texted the Uber Eats number back and got no response. I also called the number back and received an automated message stating that phone number cannot receive phone calls. I then called the Mexican restaurant to see if my order was ready for pick up, hoping I could drive up there and get my food, and they said “I am so sorry, but because we are a small family – owned business, we do not accept orders from Uber Eats, Door Dash, etc. Someone from Uber Eats tried to call and place an order a couple of hours ago, but we told them we were not able to fulfill it. I’m not sure why our restaurant is on their app”. Now, instead of doing dinner and a movie night at my house with my family, I am driving to another restaurant to get us food. If I could give Uber eats 0 stars, I would.

I 0RDERED A DELIVERY ON 25TH SEPTEMBER, IT NEVER ARRIVED BY THE TIME QUOTED. ABOUT 10 MINS AFTER THE DELIVERY TIME HAD PASSED I LOOKED AT MY PHONE & WAS TOLD MY ORDER HAD BEEN CANCELLED WITH NO REFUND. I QUESTIONED UBER FOR THE REASON OF NO REFUND & WAS TOLD I BREACHED COMMUNITY GUIDELINES, THEREFORE I WOULD NOT GET A REFUND, I THEN QUESTIONED WHAT GUIDE LINES I BREACHED, THEY NEVER REPLIED, I WILL NOT BE USING UBER EATS AGAIN

This used to be the best restaurant delivery service. They had the best offers. Now, their customer service and refusal to resolve issues makes them just as bad as DoorDash. After 38 orders in 2 years, and only 4 partial credits for issues with 4 separate orders, they refuse to give me ANY compensation anymore. They said I’ve exceeded their refund policy. What kind of lousy policy has a cap when you deal with hundreds of different restaurants and so many orders? Is it my fault that a restaurant misses items in my order, burns food, or has meat in a vegetarian item? Their repeated refusal to remedy these situations makes their app suitable for the trash can. I can’t order anymore knowing that future issues will be ignored. SkipTheDishes is the only service left that still cares about their customers. It’s too bad they don’t have the same kind of coupons and offers. For your lack of customer service, ridiculous policies, and rude agents, I say, “Goodbye, UberEats!”

I have to agree with other reviews, this company is HORRIBLE. They messed up my order (sent the restaurant the wrong pickup/delivery time), then when I tried to complain they kept telling me I could just complain to the restaurant. IT WAS NOT THE RESTAURANT'S FAULT, IT WAS UBER'S FAULT...THEY SCREWED UP THE ORDER TIME BY MORE THAN AN HOUR!!! It was ordered at 6:24pm for a 7:20pm delivery time (paid extra for priority delivery), the food was ready at 7:30pm, but Uber processed it for 8:35pm delivery. Even after correcting the issue at around 7:10pm, we still didn't get our food until around 8:20pm. It's one thing to screw up, but they wouldn't even hear my request for a refund of the delivery fee, service fee, and priority fee (this was what they consider priority delivery????). HORRIBLE COMPANY!!!

Incredibly poor customer service. Have spent a lot of money with them through the years and they refuse to do the right thing and credit my account for a delivery of inedible food. There are better options out there.

multiple attempts at using Ubereats, they never actually place the order but just keep pushing out the delivery times. The restaurants say this happens all time with Ubereats! Avoid trying to use them.

Very nasty driver and food was never on time. IN addition waited over 1 hours deilivery to finally arrived. After getting out of work tired and expecting this uber service to arrive. Also driver was nasty and almost threw my food down. DIdn't even acknowledge me and he said that he wanted a tip. I told him that UBER website says no tipping required. He left cursing i believe in a different language. DO NOT use this uber eat

BEWARE UBEREATS IS A SCAM! I ordered food from a restaurant "Mexican Grille" on Ubereats at 11:38pm. It was to arrive within 60-80mins, however, after waiting for 110mins, i tried to contact the restaurant, only to find on google that the restaurant had been closed the whole time. No food was delivered, yet i was CHARGED BY UBER EATS FOR A MEAL NOT DELIVERED. I thereafter sent multiple messages to ubereat, no response, no refund. Tried calling them, phone lines are only available to ongoing orders. It's now been some days, still no response. What becomes immediately obvious is that 1)In comparison to deliveroo which offers swift support to its customers, Ubereats does not care about you beyond getting you to part with your money. It has an unreliable customer service when you do have issues. And surely having an order related issue is only a matter of time. 2)Mexican Grille is not even available in my town. Yet Ubereats listed the restaurant as if it was in my region and allowed customers to place orders, only for us to not receive any meals, yet be charged. They are running a scam model here. 3) Save your money, Ubereats is poor in doing its due diligence, has unresponsive customer service to address ongoing disputes. Supposedly listed a restaurant, yet was unaware that its phone lines do not even work. As a customer save your hard earned money, if you lose it, you will have only yourself to blame like me. I am so used to Deliveroo's (another food delivery company) reliable customer service, this is a shame on Ubereats. P. s-It's been two days later, no customer service response to my complaints, no meal delivered and no refund. BEWARE EVERYONE OF UBER EATS it could be you tomorrow.

Compared to Grubhub at least grubhub is on time majority of all orders/deliveries. UberEats has never once delivered any of my orders on time and it was averaged 40-50 mins late for FAST FOOD orders. Yet the locations are also no further than 2 miles or less each and regardless where I order whether it be fast food, restaurant, or high end places, it is never on time. The Customer service representatives all use that cheap ass psychological deterence method by oh we will not or cannot compensate you nor give any coupons but will make note of it in the system, we take our customer feedbacks seriously. Ya sure you do, I recorded every conversation from several individual representatives separate times with ubereats and half the time I hear bickering, chuckling, or trying to talk while holding back a laugh. I will never order from ubereats ever again.

Never expect to get a refund from UberEats! Their customer service is useless! I ordered 6 pints of ice-cream with UberEats. They arrived already melted and slushy like milkshake; the content spilled everywhere in the bag. It is a safety issue to eat ice-cream that has already melted in the heat. The ice-cream did not come in proper packaging -- not fully sealed containers but iced drink containers with stickers to cover the huge openings on top. Also, my order did not come with a cool bag like it did last time. I talked to manager at the ice-cream shop and she agreed to fully refund me for this order through Ubereats. I got 2 messages from Ubereats the next day; they were very similar in their content and rather generic. I believe these copy-and-paste messages are used to deal with all types of customer disssatifaction. The message instructed me to express my concern in their app review (btw, I had already done twice), but even then, UberEats continued to refuse to provide any refund despite the ice-cream shop manager's consent. UberEats do not take complaint seriously and they will never take responsibility for their poor service, not even when there is a mutual agreement for refund between their business partner and customer. Their nonexistent customer service and low integrity do not deserve their expensive fee charge. I am closing my Ubereats account.

8:56am - Place Uber Eats Order, charged $80.98. 8:58am - Receive notification of cancelled order due to restaurant closed and I will receive a refund for the $80.98 in 3-5 business days. 9:00am - Place a new Uber Eats order, charged $79.47 with ETA no later than 10:20am. 10:10am - Check my phone to see status of order and it shows delivered at 9:55am. I check my front porch and there is nothing there. 10:20am - I contact an Uber rep via the help chat to see where my order is. After another 10 minutes of waiting I am advised that they could not get in touch with the driver to find out what happened but they will issue a refund for the $79.47 to be received in 3-5 days. I now have $160.45 in charges that I am waiting for refunds on and running low on spending funds until payday tomorrow. I ask the rep if he can not issue the $79.47 refund and instead just get my food re-ordered and delivered. He advises me he cannot and if I want my food, I have to place and pay for yet another order and wait at least another hour. I explain that I do not have the funds in my account since I am waiting for $160.45 in refunds but he advises he cannot do anything and abruptly ends the chat at 10:43am. 10:45am - My husband begins to contact some neighbors who were doing some gardening outside to see if they may have seen any Uber deliveries or other activity to help us solve this issue. After a few discussions with other neighbors, it is discovered that a neighbor three doors down received our order. That neighbor contacted Uber to find out about the mysterious order and why they got it and they asked if it might belong to another neighbor. The Uber contact they spoke to said that it was an error and that they could have it if they wanted it or just throw it away. They said if anyone in the neighborhood reports a missing order, they would just replace and re-deliver it. So our neighbors proceeded to eat the order. 10:56am - I attempt to contact Uber help again to give them this newly discovered feedback and I receive an auto response that since I have already been issued a refund for my order, that I can no longer contact them regarding this order issue. Now 2 hours later, I have no order, no refund for 3-5 days, no re-order from Uber as they advised my neighbor, and no ability to re-order myself since I do not have enough spending funds in my account as I wait for $160.45 to be refunded. And to top things off, I have no way to contact Uber to give them this disappointing feedback as they are not taking support calls at this time and they refer you only to their Help section of the app where they proceed to tell you they can't help you since you've already received a refund... FRUSTRATING!