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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
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Acronis.com Review
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Last update: Wed, May 25, 2022 10:50 AM
I contacted Acronis and began the complete restore process on a 1 year old HP Envy Windows 10 that I had as a spare. I ran this spare HP Envy weekly to keep it up to date. It had no extra programs or data that I needed to save so I thought it would be an easy Acronis restore. The Acronis system process prepared the new computer [I think it formatted the hard drive] and started the restore process.
At about 20 hours and about 90% complete it stopped [failed] at an old video clip of my band. I spent the next few days going back and forth with Acronis support, trying different restore points that the Acronis system created in the cloud. Each time it failed on the same file after running about 20 hours. Acronis support took my numerous screen shots, system generated reports and all the notes generated my numerous support sessions and kicked my case up to their engineers, while assuring me they would get it fixed. That was 3 weeks ago. The last thing Acronis emailed me was instructions to start a new restore with a different restore point. I explained that file that it stops on is as old as the computer. It will be on every restore point. This is insanity!
So here I sit with the 4 year old crashed computer and a 1 year old perfectly good computer that is useless because Acronis wiped the hard drive. I would just like to get this computer back in running condition. Who should I call or what should I do to accomplish this? Needless to say I am canceling Acronis!!!!!!!
At one time they were very good - nice local backup, drive cloning worked, simple interface, etc.
Over the years they have added bells and whistles to the point that the 'features' have morphed into bugs - you know the story.
I have a 5+ GB archive on Arconis cloud that I CANNOT ACCESS!!!
And I paid for this c__p!
Dump Acronis and find any other cloud backup service.
Note: Acronis is based in Germany but the actual owners are unknown. I suspect Russians operating out of Malta.
Beware.
The software package Acronis MigrateEasy states it works with and supports Windows 2000 and 2003 servers. What is not disclosed is that this support is limited. Unlike other drive migration utilities that support Windows 2000 and 2003, MigrateEasy will not work with dynamic drives (like those used for RAID 1). The fact that this is documented nowhere on their site or in the product literature is a problem. You have to use the software in order to discover this. Since Acronis offers another package that does support dynamic drives (for $600+), they do not see the failure to list this limitation of MigrateEasy as a problem.
Advertising a software package works with Windows 200 or 2003 server and not disclosing such a limitation is like selling a virus scanner for email and not disclosing that is does not scan attachments.
Save your time and money. Go with Ghost or ANY other drive migration software designed for Windows 2000 and 2003 server. They may be more expensive, but they actually work.
Contacting customer service is a waste of time, although I enjoyed the insult I received when one of the customer service reps accidentally CC'd me in a response meant for a fellow employee.
I tried to contact Acronis Tech support and no one got back to me. After a month of waiting I tried again with the same result. I am forced to believe that Acronis is just a bad company. Anyone who treats their customers this way does not deserve to have a business at all. I am shocked that they lasted long enough to get to a ‘version 11’.
Please, do yourself a favor and avoid this software at all costs.
P.S. Truly, truly bad software.
EDIT: I was reading through my reviews and noticed this one. I feel it only right to say that Acronis did finally get back to me and while they didn't fix my problem with the Arconis 2008 version of the software, they did give me a free copy of the 2009 version. I cannot comment on whet hr it works or not though-- I got Windows Home Server which backs up all the computers in the house every day automatically.
I did finally try the Disk Director software though. It works well and is easy to use, so there is that going for them. Because of this I will change my rating of them to something higher (it was 1 check).
Product: Acronis True Image 2018
Build: 10640
Date: 2/7/2018
Time: 10:59:23 PM
More info: Acronis Knowledge Base
Error details: Installation has failed. Fatal error during installation
If you still need assistance, contact our Support team.
The error message above is at url...
file:///C:/Users/Mark/AppData/Local/Temp/AC6B2064-5C9D-4411-8415-9D81AA9FF47E/error_details.html
I am extremely disatisfied and would like my money back.
Disable VSS, like suggested from the support seems not an option since I use MSSQL on the PC’s I want to backup.
A short copy of the conversation with the Acronis support agent:
Me (2/3/2017, 10:27:29 AM): As I see it, the service is called "Volume Shadow Copy" is it
Vijay (2/3/2017, 10:29:08 AM): Yes, that this the service. Please disable this. Once disabled, I would request you to restart the system and then run the backup again. If this is a new backup, I would suggest you to create a new backup task and run the backup.
Me (2/3/2017, 10:29:15 AM): I disabled this service, restarted the PC as requested and now it seems the backup is working,
Vijay (2/3/2017, 10:30:52 AM): Okay. I would request you to monitor this backup for few days.
Well, what does it mean: when Vijay responds:
I would request you to monitor this backup for few days.
The product has known restrictions and is not working as supposed. Information about backup restriction can be found at the Acronis Forum.
This is selling an unfinished product and using the customer as "Guinea Pig" to test the software.
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Acronis.com Review
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However, as far as I can tell Acronis is incapable of backing up data or image for a standard sized computer (300-600GB) and their 2017 product also didn't fix the problem- Here is my experience:
1. Setup is relatively dodgy, but once I had it setup to back to a network disk, it ran for 12 hours and then provided a note to say that it couldn't complete the process- I tried again connected by cat6 in case the problem was low wifi bandwidth, but the result were the same.
2. I have contacted Acronis on 5 or more occasions, each time they take hours online and give me hours long tests to run after the call and they tell me it is fixed- they tested my external drive (it works fine when I manually copy hundreds of G), however after collecting data for 10+ hours, the app will not complete the backup as described above.
3. Last attempt was actually funny- the support tech took over my computer, set up a 4k test back up and said that it worked, everything is fine-
Considering my past experience, I told him that this didn't prove anything, so he had me attach a 6g thumb drive, he tested again and essentially told me that this configuration works, so just back up to this thumb drive in the future- I had to point out that I am backing up 10* the amount of data and that was the reason for the network drive. That seemed to confuse him, he said he would escalate, but I still have not talked to anyone who could fix the problems.
4. I can't dedicate the hours upon hours that they ask to test and have tried to contact them on multiple occasions- however each time they start from scratch- they admitted that only store cases for the short term, so they never learn from our previous findings.
My guess is that their product works with small amounts of data that back up quickly and that they loose synchronization with multi G backups over the network.
I have literally invested a week or more messing with this system- They will not refund and they can't fix it-
If you need an image backup and have more than megabytes of data, I would suggest that you find a better back up package, because Acronis software and support does not work (including their 2017 release!)
3 years ago
review by zionstrat