Acronis

I had good experience with online backup systems for years, but decided to give Acronis 2016 a try because it claimed to have the ability to do a full image backup so that data, configuration, apps, everything can be restored with the click of a button-

However, as far as I can tell Acronis is incapable of backing up data or image for a standard sized computer (300-600GB) and their 2017 product also didn't fix the problem- Here is my experience:

1. Setup is relatively dodgy, but once I had it setup to back to a network disk, it ran for 12 hours and then provided a note to say that it couldn't complete the process- I tried again connected by cat6 in case the problem was low wifi bandwidth, but the result were the same.

2. I have contacted Acronis on 5 or more occasions, each time they take hours online and give me hours long tests to run after the call and they tell me it is fixed- they tested my external drive (it works fine when I manually copy hundreds of G), however after collecting data for 10+ hours, the app will not complete the backup as described above.

3. Last attempt was actually funny- the support tech took over my computer, set up a 4k test back up and said that it worked, everything is fine-

Considering my past experience, I told him that this didn't prove anything, so he had me attach a 6g thumb drive, he tested again and essentially told me that this configuration works, so just back up to this thumb drive in the future- I had to point out that I am backing up 10* the amount of data and that was the reason for the network drive. That seemed to confuse him, he said he would escalate, but I still have not talked to anyone who could fix the problems.

4. I can't dedicate the hours upon hours that they ask to test and have tried to contact them on multiple occasions- however each time they start from scratch- they admitted that only store cases for the short term, so they never learn from our previous findings.

My guess is that their product works with small amounts of data that back up quickly and that they loose synchronization with multi G backups over the network.

I have literally invested a week or more messing with this system- They will not refund and they can't fix it-

If you need an image backup and have more than megabytes of data, I would suggest that you find a better back up package, because Acronis software and support does not work (including their 2017 release!)

I purchased Acronis for remote backup in March. From the start, all they wanted to do was sell me more storage for $70. I only wanted recent backups and they kept such old stuff that there wasn't room for the new stuff. I couldn't delete old backups and when I reached out to customer support, I spent hours following their complex instructions to clear old data. At the point I lost patience and asked for a refund, they told me, "we know this is a problem and are coming out with an update soon". Why they made me spend all that time is still a mystery. When the update was announced, I tried again. I was able to delete my old backups but was still unable to do a new backup. I left the backup program running for 3 days and it backed up only 19% on my 2GB. I gave up and asked again for a refund. It has been over a week and zero response from Acronics. They obviously don't care since they have my money and are not interested in their reputation since I intend to post this information as much as I can.

For the last 3 years, I have used Acronis True Image to back up my computers to the cloud. My 4 year old HP Envy Windows 10 office computer crashed February 11, 2019, on reboot after an update. The hard drive is toast.

I contacted Acronis and began the complete restore process on a 1 year old HP Envy Windows 10 that I had as a spare. I ran this spare HP Envy weekly to keep it up to date. It had no extra programs or data that I needed to save so I thought it would be an easy Acronis restore. The Acronis system process prepared the new computer [I think it formatted the hard drive] and started the restore process.

At about 20 hours and about 90% complete it stopped [failed] at an old video clip of my band. I spent the next few days going back and forth with Acronis support, trying different restore points that the Acronis system created in the cloud. Each time it failed on the same file after running about 20 hours. Acronis support took my numerous screen shots, system generated reports and all the notes generated my numerous support sessions and kicked my case up to their engineers, while assuring me they would get it fixed. That was 3 weeks ago. The last thing Acronis emailed me was instructions to start a new restore with a different restore point. I explained that file that it stops on is as old as the computer. It will be on every restore point. This is insanity!

So here I sit with the 4 year old crashed computer and a 1 year old perfectly good computer that is useless because Acronis wiped the hard drive. I would just like to get this computer back in running condition. Who should I call or what should I do to accomplish this? Needless to say I am canceling Acronis!!!!!!!

I have used Acronis products for 6-8 years.

At one time they were very good - nice local backup, drive cloning worked, simple interface, etc.

Over the years they have added bells and whistles to the point that the 'features' have morphed into bugs - you know the story.

I have a 5+ GB archive on Arconis cloud that I CANNOT ACCESS!!!

And I paid for this c__p!

Dump Acronis and find any other cloud backup service.

Note: Acronis is based in Germany but the actual owners are unknown. I suspect Russians operating out of Malta.

Beware.

I find it interesting that all of the negative reviews of this product are redirected to a positive one with 'read more'! This is nothing more than the old IOMEGA one step backup program! I relied on this product to recover my hard drive, files and programs. I spent hundreds of dollars on peripherals to hold the backups and months of jumping through Acronis' hoops -everythng from uploading the backup to their server to taking pictures of the screens. In the end, the software had made corrupted backups and I lost everything. Then they made a backup of the corrupt clone (of the hard drive), and when it did not work, told me that *I* had made the backup and couldn't expect it to work! Acronis finally bailed altogether - I was too much trouble. But not before leading me on for 9 months with false promises of success. I feel sorry for them. I should have bought the Norton product.

Backed up 2 mobile devices and 2 desktops to cloud. Phone broke, went to back up new phone, files lost. Spent hur and half w/ foreign customer support (and that is all there is from all of my calls, chats, and emails...not that this means anything others than the language barrier). Generated report, was told I would be contacted, was not, multiple emails, calls (one of which told me I had to pre-pay for support), and calls. Zero help, all lost. Do not count on Acronis.

since I bought the 219 imahe backup, have nothing short of problems, complications, waste of hrs of time and a lot more hassles and difficulties. we are going back to easy to use, windows 10 image backup.

Took 2 hours to install. When I tried to run it, it effectively shut down my computer. Mouse pointer responded slower than molasses in January; would sit still then jump a little, then sit still again. No software was responding. Finally coaxed the mouse pointer to the Start button and got the computer (eventually) to restart. Same thing happened again after Acronis started running. Restarted again, uninstalled Acronis in the short time I had before it would have started; computer still unresponsive. Had to recover from an restore point. Essentially wasted a day (not to mention the thinking about how I could salvage my data if I couldn't unclench Acronis' grip). Acronis wants to "investigate," which (as far as I can tell) could only be done by trying the installation again. No thanks! Wish I had found these reviews before I bought.

Support from Switzerland, Netherlands, or Poland -- Only responds once every 3-4 days with bad and confusing information. When asked for clarification, we get no response. Escalated through Support Management, but they are of no help either. We were told by Acronis that their Cloud has had some indexing/quota problems that were affecting multiple customers and they don't know how (or are unwilling) to fix the problem. DO NOT BUY

I was using True Image 2014 which was OK. The user interface sucked. But I could back up both Windows and Linux disks. And most of the time I could restore them. With 2017 I can hardly get anything to work. It locks often. It trashed a drive I was backing up so I had to rebuild it from scratch. Did they write this thing in Java? Seriously dudes find your old programmers. You've ruined a previously useful product. I was going to update to 2018. But if it's anything like this I'll have to look elsewhere.

Purchased from NewEgg.com

The software package Acronis MigrateEasy states it works with and supports Windows 2000 and 2003 servers. What is not disclosed is that this support is limited. Unlike other drive migration utilities that support Windows 2000 and 2003, MigrateEasy will not work with dynamic drives (like those used for RAID 1). The fact that this is documented nowhere on their site or in the product literature is a problem. You have to use the software in order to discover this. Since Acronis offers another package that does support dynamic drives (for $600+), they do not see the failure to list this limitation of MigrateEasy as a problem.
Advertising a software package works with Windows 200 or 2003 server and not disclosing such a limitation is like selling a virus scanner for email and not disclosing that is does not scan attachments.
Save your time and money. Go with Ghost or ANY other drive migration software designed for Windows 2000 and 2003 server. They may be more expensive, but they actually work.
Contacting customer service is a waste of time, although I enjoyed the insult I received when one of the customer service reps accidentally CC'd me in a response meant for a fellow employee.

I bought Acronis True Image and Disk Director. I haven’t really tried to use the Disk Director software yet, so I cannot comment on that. I really wanted Acronis True Image to work for me and tried over and over to use the software. Unfortunately, the software is just terrible. I have tried everything I could to get it to work and it just doesn’t work right. (3rd year of IT degree).

I tried to contact Acronis Tech support and no one got back to me. After a month of waiting I tried again with the same result. I am forced to believe that Acronis is just a bad company. Anyone who treats their customers this way does not deserve to have a business at all. I am shocked that they lasted long enough to get to a ‘version 11’.

Please, do yourself a favor and avoid this software at all costs.

P.S. Truly, truly bad software.

EDIT: I was reading through my reviews and noticed this one. I feel it only right to say that Acronis did finally get back to me and while they didn't fix my problem with the Arconis 2008 version of the software, they did give me a free copy of the 2009 version. I cannot comment on whet hr it works or not though-- I got Windows Home Server which backs up all the computers in the house every day automatically.

I did finally try the Disk Director software though. It works well and is easy to use, so there is that going for them. Because of this I will change my rating of them to something higher (it was 1 check).

I purchased True Image 2017 but I hadn't installed it yet. Today I buy a WD 8TB drive. WD Discovery has Acronis as one of the Apps. So I go to the link and download the trial for Acronis True Image 2018. My intent was to see if my serial number would work with the new version. The download at Gigabit speed took over 10 minutes. It was painfully SLOW. The DL file was AcronisTrueImage2018_full_9320.exe. Then when I was finishing the installation it tells me that there is a newer version (It is REALLY bad that Acronis has the older version on their site!) Then after another 10 minutes, I get the Installation Failed with the triangle and !. I click view details and get...
Product: Acronis True Image 2018
Build: 10640
Date: 2/7/2018
Time: 10:59:23 PM
More info: Acronis Knowledge Base
Error details: Installation has failed. Fatal error during installation

If you still need assistance, contact our Support team.

The error message above is at url...
file:///C:/Users/Mark/AppData/Local/Temp/AC6B2064-5C9D-4411-8415-9D81AA9FF47E/error_details.html

I am extremely disatisfied and would like my money back.

I have used Acronis since 1998 OK until ver.2019, the program corrupted the laptop boot up and the only way to fix it was to reformat the drive as the cloned version was unusable as well, consequently having to reinstall everything and losing some data. So when ver.2020 arrived I hoped that all was now OK, well this time I used it on my desktop with the same frustrating result. Tech support was of little help and as I am a retired computer service tech and previously had excellent results from the program I have come to the conclusion that Acronis latest versions are faulty and I no longer have confidence in the program. So user beware, it may or may not work for you. Acronis have refused to refund the purchase money.

I have had two bad support instance's with this organization, and when attempting to render the issue they refused to help. Then requesting for a refund I get denied. We had to Charge back to get a refund which took months and tons of emails back and forth. This company does not respect the buyers remorse clause of the law. Buyers beware there is no refund policy not even after minutes of purchase. One support agent says you could another says you can't I'm very disappointed.

After 3 months and a year-long battle with the company the product never worked, cost me over 10k in it service charges and even after multiple attempts by their own IT staff they could not make it work and refused to repay the licensing fees. I don't know about you but if your an idiot please purchase this product. I am sure the company will fold and we are now taking steps to go to small claims court to recoup our costs and have the product blocked from sale in the Australian market.

I am very disappointed with the product which was not working at one system and caused trouble on another.
Disable VSS, like suggested from the support seems not an option since I use MSSQL on the PC’s I want to backup.
A short copy of the conversation with the Acronis support agent:
Me (2/3/2017, 10:27:29 AM): As I see it, the service is called "Volume Shadow Copy" is it
Vijay (2/3/2017, 10:29:08 AM): Yes, that this the service. Please disable this. Once disabled, I would request you to restart the system and then run the backup again. If this is a new backup, I would suggest you to create a new backup task and run the backup.
Me (2/3/2017, 10:29:15 AM): I disabled this service, restarted the PC as requested and now it seems the backup is working,
Vijay (2/3/2017, 10:30:52 AM): Okay. I would request you to monitor this backup for few days.

Well, what does it mean: when Vijay responds:
I would request you to monitor this backup for few days.

The product has known restrictions and is not working as supposed. Information about backup restriction can be found at the Acronis Forum.
This is selling an unfinished product and using the customer as "Guinea Pig" to test the software.

I purchased a year of backup service. Backup began failing 1/1/20. Acronis ignored my requests for support for 2 months! Then wasted hours of time on failed chat.Then turfed me to an offshore rep who had no idea what he was doing on a remote session and failed to get their software working.Acronis dishonorable refuses to give me my money back for the months of service they failed to provide. I think this outfit is commitiing fraud by promising a service they refuse to provide. STATA AWAY AT ALL COSTS.

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