airportrentalcars.com

First off all you will never receive the car ordered, everytime a similar one.

Depending on the car you rent a garantie its token on your visa card (for me 700eur) i rent the car from 24/12/19 to 02/01/2020 and at this day no garantie back.
I open a complainte to the airportrentalcar because of MEXC Otopeni bucharest rentalcar as i toke the rental on their website.
1st email received, they are going to check the detail and come bqck to you in max 10 day, 10 days after they just ask you if everything allright now and you reply that NO still NOT and you receive again an email to wait 10 more days.

What a crapy service!!!
Now i make oposition at my bank for all the

I was travelling to Canada, I had booked from Mumbai, via online mode, a Car for rental of 7 days to commence on 15th May (Canadian Calendar). The automobile was to be picked up from Toronto Airport area upon my arrival. Regrettably, the transaction could not take place as the price mentioned on "Airportrentals.com" website (approx. CAD $ 24/day) was clearly different at kiosk in Toronto which quoted me approx. CAD $ 100/day. The reason given was some insurance factor that I was told was mandatory. As such the said essential feature forming the substance of the transaction was only mentioned to me at last minute, that too after an exhausting 22 hour journey and a delayed shuttle pick-up, which left me totally frustrated. Nothing in writing was given to me by the staff attendants of the aforesaid company in Toronto. With regards to reversal of $96/- (Canadian) charged on my credit-card, the staff said that I must take up the issue by email or phone as it is a New Zealand based company.

This is to record that I never ended up renting any car and immediately the next day, without any undue delay I have made my grievance known by email which is annexed herewith. The company has reciprocated back to my initial e-mail and even on phone on toll free number I called from Canada) I am told that they will confirm with Toronto office that no car-rental ever took place and it can take 15-20 days to process my refund which is charged to my credit-card. However, there seems to be no progress even after the time has elapsed and no response now from the company viz emails I have sent in order to escalate this issue.

As such, I am now sending all required info. to HSBC to take immediate steps to refund my monies illegally charged by the delinquent company. They MUST BE REPORTED TO BBB

I reserved a car through AirportRentalCars.com for a car in Anchorage, Alaska. They added $171.75 extra
in fees - airport access fee, municipality tax, state vehicle rental tax, customer facility charge and a vehicle licensing fee. NONE of these charges were mentioned on my reservation paperwork. My on-line reservation cost stated $501.25 including taxes and fees. When I picked up the vehicle the cost was now $636.50. When I questioned the cost I was told that the on-line reservations don't show all the costs. I argued my case but got nowhere. I will not use this website again. Why would I? It is false advertising. Even when you print out the amount and show it at the rental counter they don't honor it. You get all kinds of unexpected charges added.

Train then shuttle after 20 minute wait to a dirty office 15 min away staffed by rude, unpleasant men. Car was dirty. Company insisted we buy additional insurance although we and others renting at the same time insisted it was unnecessary. Company should be shut down!

We cancelled 5 days in advance and charged a cancelation fee and a charge for insurance that we never asked for. Impossible to get thru to a live person. Would never rent from here again.

NO ANSWER TO COMPLAINT:
booking info not followed by Alamo/Enterprise: wrong car, £600 deposit taken from credit card, insurance waiver denied, roadside assistance denied.
Both AirPortRentals and Alamo/Enterprise delayed responses to complaint by phone and email until too late.
And AirPortRentals charged $48 disguised as a deposit.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.