Just a moment

4.5 / 5

Just a moment

4.5 Great
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4.5 / 5

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4

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

26

reviews

vs

0

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0%

NON VALIDATED REVIEWS

Based on 1879 reviews

Smart.Reviews

4.5

26 reviews

Reviews io

5

1 reviews

Trustpilot

3.8

1852 reviews

Allbatteries.co.uk Review

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Last update: Mon, Sep 20, 2021 1:32 AM

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Allbatteries.co.uk Reviews & Complaints (26)

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delivery 3.8 /5

price 4.5 /5

quality

customer service 3 /5

on-time

Placed order on 21/01/19, after several excuses about an alleged large number of orders causing a delay, they finally sent me a shipping advice with no tracking info or anything!
To date it still hasnt arrived in the UK never mind on my doorstep!
Edit to add...my order finally arrived today 04/02/19.
Luckily I was at home to receive the parcel because I had no tracking or delivery info whatsoever!
3

1 year ago

review by Kevin Owen

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Order confirmed immediately and despatched within 2 days - excellent - would definitely recommend and reorder from them again - many thanks
5

1 year ago

review by Sheila

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Fast delivery and great price for a lithium golf trolley battery charger less than 1/2 the price of original manufacturer albeit had to do a simple modification to get correct charging connector which I already knew that I would have to do prior to purchasing.
5

1 year ago

review by Soxxy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Finding a Haibike spare Yamaha battery, at a reasonable price was a nightmare, till I found AllBatteries. The battery they supplied is excellent, fits the bike like a glove and is delivering all the power and distance I had hoped for. Will definetely be getting another one from them in the near future.
5

1 year ago

review by Anthony Bowmer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a battery for my wife's phone on the Sunday and received on Thursday excellent service. I will use this company again. Thank you All Batteries.
5

1 year ago

review by Michael Lawrence

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The order was placed nearly two weeks ago and has yet to be fulfilled. I contacted Allbatteries on Friday 21 July and was assured the battery had been delayed but was now on its way. Still no sign of it despite an apologetic email and the unjustified assurances.

And now I am asked what I think of the service.....................
3

1 year ago

review by David C

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Allbatteries wanted £42 to deliver 2 small coin cells worth £2 to Jersey, Channel Islands
3

1 year ago

review by Steve Blampied

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My email to them -
"Comment: I wish to purchase 2 camera batteries for a Pentax Optio SV, totalling £9.80. I note that the delivery charge is free on orders above £9.90 Would the charge still apply despite the 10 pence difference? Thanks in advance."
Their reply -
"Unfortunately the delivery charge would still apply as the website cannot process free delivery orders under £9.90 sorry for any inconvenience caused."

For 10 pence short of a free delivery I'd need to pay as much as one of the batteries. Really? Are they that hard, lacking compassion and understanding? And unable to override the system?

Two camera batteries that weigh next to nothing can be popped into a jiffy bag for a couple of quid. But too much policy and not enough empowerment to realise that a customer has been lost.

The laughable part is their auto-signoff on the email........
"Please feel free to share your experience with us by leaving a review on Google reviews or on any other platform of your choice."
3

1 year ago

review by MattyB

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a replacement battery for the weighing chair scales at a care home on the 23rd of August. Delivery stated 2-4 days. It cam from France and on the 29th DPD advised they would be delivering (already late). It never arrived, so I tracked it on DPD website, they said they couldn't deliver, not enough contact details, (name/number). They tried again on the 31st Same result and again on the 7th September. I tried having the delivery changed on the DPD website to one of their drop off shops and was told it had been accepted. On the DPD website was informed on the 11th they were returning the package to France. I called All Batteries who had a completely uncaring attitude and aske what I expected them to do, I said deliver me a battery as per our contract. She said she would arrange another delivery. I asked that she make sure she gave the full details to whoever in France ( I had put full details inc name and numbers on the delivery address) to ensure it didn't happen again. Today (19th September) still no battery, called all batteries, apparently the girl hadn't put a re-delivery on the system, it's now going to be another 3-5 days.
Well all batteries, you'll be getting an invoice from me for a refund of the expedited delivery cost.
All batteries are really not the best to deal with. Have now also placed an order on Amazon, guess what, they can get me one in 3 days.
3

1 year ago

review by anthony woodward

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Needed a small 12v AGM battery and AllBatteries had just the thing for the job. Delivered next day. Couldn't ask for better.
5

1 year ago

review by Mark McEvoy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered a battery from 'All Batteries Uk' on 3rd Feb, was then informed it was being shipped from France. Received item on 14th Feb, battery is so scuffed it looks like a second hand reconditioned battery at best. Not even going to fit it, will be purchasing another from an alternate company.
3

1 year ago

review by Mr Walsh

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered and paid for a battery on Feb 3rd, battery still not recieved! Tracking information as of the 12th states the battery is still in France! I was not told by Allbatteries.co.uk that it would be coming from France and have had no explanation as to why it took 3 days for my order to be dispatched or why I haven’t recieved my order in the stated time! Avoid at all costs!!
3

1 year ago

review by Nicola page

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The battery was the correct one and was delivered very quickly
5

1 year ago

review by Mr Cartwright

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought a battery to power my gas fire.When it arrived it was wired up to a terminal incorrectly.I returned battery along with photo of old battery showing correct wiring. This is when the fun starts. Allbateries returned the battery with a photo showing that the terminal had been tampered with, accusing me of tampering and stating they could not replace.I sent them the battery back assuring them that i had not touched the terminal and that it was obvious they had tried to alter the connection to the terminal. they once again returned the battery with no letter of reason for return ALLBATTERIES ARE A BUNCH OF COWBOYS DON,T DEAL WITH THEM
3

1 year ago

review by Joe

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Three weeks after I ordered my phone battery I am still waiting for it to arrive. Email response to my complaint told me there is a delay- very perceptive of them....still have no idea when it will arrive. They took my money fast enough. I am considering cancelling my order and trying another company
3

1 year ago

review by Brassed off

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After ordering and paying for a Quad battery I realised it was going to be shipped from France. It arrived 10 days later and the terminals were on the wrong side, opposite to what was shown in the listing. Having no confidence in the company to get a refund should I send it back the wires were rerouted Heath Robinson style to get it to work. main concern with this company is its NOT a UK company, more transparency is needed!
3

1 year ago

review by consumerX

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a motorcycle battery for a customer on the 21st May 2020 this is now the 5th June and still no battery. (15 days) I received an email after seven days telling me my order had now been dispatched from their warehouse in France.
I was lead to believe I was buying from a UK company and they had stock therefore would be sent Royal Mail 24/48. If it takes seven days just to leave a warehouse in another country then something's wrong with their advertising.
When I contacted customer service I was told they did not mislead me and blamed the Virus. They've been getting bad reviews for exactly this well before the Virus was released.
Their ridiculous misleading has made me look bad in the eyes of my customer.
I though I had found a supplier for all my future batteries but now I don't think so.
3

1 year ago

review by Hugh Bell

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was pleased to receive the replacement battery for my faithful Nokia 710 phone which i have been using for over five years. The original battery would not able to hold its charge for any more than a few hours any more but i wanted to keep this phone as it is small compared to "modern" smart phones and very convenient to carry around descretely
Well, on installing this replacement battery my phone is now back to how it used to be and i take it out with me knowing that the standby capacity is back to what it used to be (5 days)
I am happy to recommend this supplier and its brand of generic batteries for my phone.
5

1 year ago

review by Nino Delrio

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The battery is good and a reasonable price but took nearly a week to arrive plus the parcelforce tracking No. did not work and when they did deliver they rang at 7:00am to tell me they would deliver, waking up the whole house!! I don't suppose this was the fault of Allbatteries but I do think they should think about who they use as their carrier.
3

1 year ago

review by bobCustomer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just like to say a big thank you for excellent service + the battries and chargers for my TE6A HILTI DRILL, I was going to throw the drill away cos from day 1 buying it new its been totally rubbish, shame on you HILTI, would never buy HILTI again but thanks to you ALLBATTRIES I can now use this Drill where all HILTI said was scrap it . I highly recommend you, again thankyou.
5

1 year ago

review by Paul Edridge

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Allbatteries.co.uk Review

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Allbatteries.co.uk Customer Service Contacts

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