babyplanetonline.co.uk

3.8 / 5

babyplanetonline.co.uk

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

4.2

Reviews

5

Social

1

Featured

4.5

Technical

Is babyplanetonline.co.uk legit?

  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Mostly not trusted websites are linking to this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

234

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 234 reviews

Smart.Reviews

3.8

234 reviews

Babyplanetonline.co.uk Review

No description for this company.

Babyplanetonline.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 1:58 AM

Write a review

Point: Average

Review babyplanetonline.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Babyplanetonline.co.uk Reviews & Complaints (234)

Filter reviews by tags

delivery 4.2 /5

price 4.9 /5

quality 4.5 /5

customer service 3.7 /5

on-time

I ordered a number of items from baby planet including a car seat and Bugaboo, they took payment months ago for approximately £1000. When items did not arrive, I chased several times and was finally told they were unable to fulfill one of the items and advised nothing would be sent until all arrived (this would have been after due date). After several calls and emails, we received most of the items; this included a pram frame but no pram. I then had to purchase the actual pram itself from John Lewis who were able to fulfill my order immediately. BabyPlanet offered to refund this item, but not at it's full value. It has taken months to arrange a refund (I've still not received the money). They then delivered the out of stock item, despite having email chains that they would be cancelling and arranging a partial refund. This has resulted is in us having to store said items (which were large) at home, and advised this would further delay the partial refund (which we've now been waiting months for.) My family our self isolating due to being classed as vulnerable, and we have had to be in contact with multiple delivery drivers, when they delivered incorrect item, and arranged collection. I requested a manager to contact me, and have still not received any calls from one. In response to my latest email, I was told a manager had contacted me and I'd spoken to them, which clearly I have not. I have spent hours on the phone and writing emails trying to resolve this, by using alternative, reputable companies we managed to get the items needed, otherwise we would have only had half a pram (ridiculous), and no car seat to take our newborn home from hospital with! We are still waiting for a refund, for the items they were unable to fulfill... And as mentioned earlier, they wouldn't even agree to refund the full value of the item! AVOID THIS COMPANY!!!!!
1

11 months ago

review by R. C.

Terrible service, no communication and noone cares! Please read below for the short and long version: SHORT Version: Cybex Pushchair, Carrycot and Car seat ordered as package at EventCity baby show in Manchester on the 28th September, with a promised delivery likely at 4 weeks, but certainly within 6. After 18 calls and 87 minutes on the phone(!), all I managed is to get my money back and of course no products, as they were never delivered for various reasons, despite their saying of the opposite. No communication from them within the first 6 weeks at all. Avoid! Terrible, terrible, terrible! LONG Version: 8th November: I called them for the first time to find out why I haven't received yet, as more than 6 weeks had passed and without any communication from their side. They told me that the car seat is not available, but the carrycot and the pushchair are. However, they would have a delivery on that day, so it might contain the car seat. They would call me back to let me know. They never did. 11th Nov: I called them again on Monday to find out if the new delivery to their warehouse also contained the car seat. They said again they have another delivery on Tuesday and will find out and call me back, which they did, but they still didn't know. They promised to call me on the next day (Tuesday) to let me know. They never did. 13rd Nov: I called on Wednesday and since the car seat was still not available, I asked to get a refund for the car seat and be sent the carrycot and puschair, since they were available as they said. However, since this was bought as package, it required the manager's input on the price to be refunded for the car seat only. 14th Nov: Called, but still awaiting for the manager and advise on price when back on Friday 15th Nov: Sorted the refund, got the money back the following Monday. They also agreed to send the carrycot and pushchair on the following Wednesday. 21-22nd Nov: No calls or products received until Thursday this week, so I called again to find out what happened. Allegedly, UKMail who would deliver picked the wrong colour, found out and never delivered. Had this discussion until Friday and them trying to find a spare to send (although supposedly, it was available in that colour). 25th Nov: They found a spare which could be sent to me, but they were waiting to be delivered by Cybex, who also apparently gave to the wrong BabyPlanet store in Derby, not in Leicester! 27,28th Nov: After more calls the correct pushchair and carrycot were with them and would be sent to me the following Wednesday! 6th Dec: Nothing delivered, so I called to find out why. Apparently, the package was given to DPD to be delivered, but not trace of it, so they gave 48h to DPD to investigate! 9th Dec: Package could not be found, so refund was requested, which was received the following day. Bottom line: There seems no communication between the office and warehouse. No call backs or communication to the customer. I wouldn't expect after sales service to be any better. Ladies in the office, apologising every time something happens, but not putting any effort to rectify it, does not feel genuine at all! Also, if you say you will call back, do it, every time not 1 in 4!
1

11 months ago

review by L. O.

I'm not sure if this company exist in real. They are very fast to take payment however not so fast to send your order through. I have been waiting for our baby car seat for over 4 weeks now and I lost my hope. I have been in comunicatn with customer service however after another week of prommising that my delivery will be dispach next week they have stoped replaying in to my emails. I hope my credit company will help with getting my money back! Stay away from this people!!!
1

1 year ago

review by Karolina

Excellent service, said it would be 10-12 days but arrived 2 days after order. Well packaged and the best price I could find. I will definitely buy again.
5

1 year ago

review by R. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered the cosatto 3sixti highchair and it was delivered free the following day. Fab service!
5

1 year ago

review by Gemma Chadwick

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After waiting a couple of weeks longer than originally told for the delivery, it has arrived today, but only half of it instead of the full delivery as the delivery note suggests. I have contacted them and await a response to deal with this issue.
3

1 year ago

review by Patricia Short

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Really good price for the Bugaboo Bee I bought, ordered 9pm and was with me within 2 days. Excellent service
5

1 year ago

review by Y. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My parcel was delivered very fast, only one day after I ordered it online. Really good price reduction in the pushchair I bought.
5

1 year ago

review by C. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered on the Wednesday and was delivered by Friday. Excellent service and really lovely product.
5

1 year ago

review by Sophie Bevan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent delivery service, really quick and I was given a 1 hour time slot allowing me to plan ahead.
5

1 year ago

review by C. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Because a cup holder was out of stock with the manufacturer, Baby Planet kept the rest of my order (4 fitted sheets for the travel system bassinet) on hold. It annoys me when websites sell items they don’t have in stock and I have to wait for weeks and weeks. When I complained about the delay 16 days after making my order and requesting they send me those items they do have in stock (4 fitted sheets for travel system needed as baby was due to arrive) with the cup holder to follow when available, they replied three days later stating that the remaining goods were due to arrive with them and would be dispatched as soon as they do. Three further days later I received an email confirming the sheets had been dispatched. However, only one of the four identical sheets I ordered had been sent. After I emailed to complain again, a further five days passed until they confirmed they had the remaining items in stock. They arrived shortly after. The final item in my order (cup holder) arrived on the day of our baby's birth - over 6 weeks after making my order. Since leaving a negative review, Baby Planet did contact me to offer me an apology and offered to refund me the cost of the cup holder. That refund went through immediately.
3

1 year ago

review by Jason Howells

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a sleepyhead on the 16th of August, now the 30th of August I still do not have the product. Apparently they didn’t actually have them in stock which wasn’t mentioned online but then they did and was going to ship them but still no arrival. Haven’t offered a discount or even informed me of the current situation.
Very disappointed
3

1 year ago

review by C. O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We ordered a Mamas and Papas Ocarro travel bundle for a wonderful price and it arrived 4 days later. The customer service we received was wonderful and I would definitely use Baby Planet again. Highly recommended!
5

1 year ago

review by H. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Slow deliver, took 8 weeks to arrive but when it did the product was great
3

1 year ago

review by Y. U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

6 days later received refund as no stock available
3

1 year ago

review by Cr C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I waited over 3 weeks for my item and the customer service guy was not very apologetic. The universal winter pack by Silver Cross is great though and it was the best price.
3

1 year ago

review by Carol Moreton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was annoyed at first as my order didn't seem to arrive for ages, when I called up they dealt with it straight away and it arrived the following morning.
5

1 year ago

review by E. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

No update on my order I had to do all the chasing for them to tell me my order wasn't going to arrive until the new year I ordered on the 8th Dec wasn't happy with the customer service I received.
3

1 year ago

review by L. J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Let me proceed to checkout and pay for a car seat to then inform me a further two weeks later that they have none in stock and then proceeded to make me wait with out offering a refund or and exchange of any sort
3

1 year ago

review by U. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

item delivered within 48 hours. Item in excellent condition as advertised.
5

1 year ago

review by B. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Babyplanetonline.co.uk Review

No description for this company.

Babyplanetonline.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with