bathroomspareparts.co.uk

Never use this company, unless you like to gamble with your sanity... Short story - no information given about whether your order is actually in stock even after you have placed an order, let alone before. Therefore "Next day delivery" boast purely random feature of the experience. Phone line almost impossible at times to get through on. Delivery of entirely wrong parts, not just one, but all of them. Lying about ability to satisfactorily correct this. Finally Petty and desperate attempts to get out of paying for the £3.90 return postage of incorrect goods. Intrigued? Here's the long story.... Initially chose to order from them because website boasts "UK Next Day delivery if ordered before 1pm". Placed order. Received cursory email to say order had been received. Decided to call and check everything was ok as nothing further had arrived by midday. Phone line was impossible to get through on. After numerous attempts connected to someone who informed me that one part on my order would take up to a week to get in stock! No indication given in the website order process or email received to indicate this. Needless to say needing items for the next day I cancelled that part as I was told the others could be sent through in time for next day. Next day arrives and I wait in all day. No delivery. It turns up the following morning instead and on opening the parcel I find that not one but both remaining parts of the order are wrong! Manage to get through to customer service who tells me he can get the correct parts to me today, he will call back to confirm in half an hour. No call back. I manage to get through again only to be informed that it will only be possible to get them in the post today, not to me. Annoyed as (add expletive to taste...) I cancel and have to run round London to find the parts myself. Next day ask for returns procedure info/ reference and am told I can "use any delivery method I want" with some obscure words about the delivery cost. I make a point to clarify that I will receive my return postage costs refunded and get further obfuscation. Looking at their website notice small print that says they will "arrange suitable collection" of any goods sent by mistake. I point this out to them. They reluctantly tell me it involves sending a label and me dropping it off for pick-up at "corner shop". This seems more hassle than just sticking it in the post so after receiving further assurance that "Yes, once returned we'd refund the entirety of the order, postage and product in full" I just stick it in the 2nd class post instead. On informing them of this I am told that what they meant was outbound postage only, not my costs...!! Pointed out they were lying again, to no effect. I guess this is part of their customer services policy, to lie to their customers. At this point I actually became amused at how shambolic, inept and pathetically venal the whole transaction had become and decided to cut my losses on the worst transaction I have ever had with any entity that purports to be able to sell me a good or service. WORST EVER guys. By a long clear margin. Congratulations. I trust your business will survive long enough to learn and grow. But... then... I doubt it.

After placing order received email stating item was in stock and had been dispatched, and small item was posted by Royal Mail first class and was supposed to take 1-5 days. After 4 days nothing happened so emailed. Reply said we are expected stock any day now! Also money for the item was debited. Not remotely impressed.

“I had an on line chat about finding some washers for 20 year old taps. I still can't quite believe that they were located very quickly”

We searched online and found that this business has an active Facebook page with 124 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.