Bikeman

I ordered a Salsa Down Under front rack from Bikeman on April 22nd. At the time, the website showed the item as in stock. On the date of the 22nd, I received an email from the company stating that my order had been received. On the 28th, I called the store to confirm that my order had been processed and shipped. The customer service representative told me that the item was not in stock. She also insisted that her company had emailed me about this the day before (five days after I'd placed the order). I meticulously went through my email (inbox and spam folders) multiple times and confirmed that the email was never received. She repeatedly claimed that the email was sent, dismissing my testimony that I was never emailed by Bikeman after the 22nd. I was a bit perturbed that someone responsible for customer service would imply that an already disappointed customer was a liar.

Don't use this company for your cycling needs. It may appear that they have items in stock which aren't being carried by other companies solely because they fail to update their website and inform their customers.

I shopped at bikeman for 10 years now and I am always impressed with how quickly stuff arrives and that they always get the order right

Google listed them as being one of the lowest priced places for these bags. Their webpage indicated the products were in stock. Reading the previous review we were not very hopeful that this company could deliver but we tried anyhow and received the predictable response:

"Unfortunately the Thule 7001 Go Pack Set of 4 has been discontinued. When applicable, please specify whether or not you would like the order to be split. Additional shipping charges will be applied for the second shipment. Let us know what you would like to do."

Don't waste your time with this company, bait and switch.

According to the shipping map on the bikeman.com website, orders are shipped from Maine, and take two days to reach New Jersey. I ordered a bike part that was indeed shipped on Wednesday as promised, but not from Maine, but rather from Wisconsin, which is 3 days via UPS, so I won't receive the part until Monday.

I spoke with them on the phone: "Oh yes, we now ship some items through third parties. Guess we should update the website."

Rather than select another vendor, I paid a few dollars more for this part via bikeman specifically so I could have it before the weekend. Thanks for nothing, bikeman.com!

I am so greatful to have contacted Carver bicycles for help on a costom project.
A bicycle is a very personal thing especially if you have come to the point that you are raeching out to manufacturs and fabricators to assist you in acheiving your vision. So after having made some hasty decisions and missplaced trust in a prominant fabricator and manufacturer lead to an incomplete bicycle and some unwanted complications due to personality issues, coming into contact with Davis Carver and carver bicycles has been nothing short of a god send as he has been nothing but helpful and profesional and easy to work with.
With his upbeat can do attitude and creative solutions he has really helped turn things around and get me headed toward completing the bike of my dreams and I am greatful. The work I have recieved so far has been fantastic and delivered in a timely manner. I really feel comfortable moving forward with having work done now because he has been up front about everything and seems to have a genuine interest in my project and seeing it completed.
Also It was nice to have been contacted by Davis personally and have him taking care of business and coming up with creative solutions without letting his ego get in the way which is what you might expect from someone who has his name on the side of his own line of bicycles, but its been great working with him.
I have a custom cruiser bicycle that now has the perfect pair of much needed titanium forks and soon to be matching pair of custom Ti handle bars..I have also been helped with a bottom bracket solution for an off sized spindle and a creative fix with a headset upgrade. And plans have been drawn up for a Titanium frame....
Davis Carver and Carver bicycles has definitely earned my business.

Received my rim 15 days after placing the order. The product was shown as 'in stock', but after six days of waiting for my order to clear, I was notified that the rim would have to ship from the manufacturer. It would've been nice to know this from the start—I would've gone with any number of marginally higher priced sellers.

Also, the rim was simply shoved into a cardboard box without any packing materials or wrap.

I ordered a part that was supposed to be in under a week. When I called on the day they said it would be in the woman who answered acted like it was an inconvenience that I called and said that they would contact me. Over a week later (the order took 14 business days total), I called in bc no one called me. The guy who answered said, "Oh yeah, that's been here for like a day or so...Whoops, sorry about that." Clearly I knew that was going to happen.When I got to the store the place was a dusty shoe box of a shop. They did, however, have a sweet line-up of bikes that were crammed into an enclosed wrap around porch area. One of the parts I order that was supposed to be metal was plastic. The only reason I bought it was bc the guy convinced me to replace the plastic part already on my bike with a metal one, only to order the very same plastic part. I had a question about the other part and the kid in the shop was no help nor did he make the slightest effort to get the answer. In closing, I give these guys two flat, 29er tires with stan's sealant oozing out and taco-ed rims as a rating.

I purchased a Salsa Mukluk II build-up. I was pleased with the build quality and componenet gruppo that they used. It was the same componenets or better than the OEM put on their build list. They communicated quickly over email to get approvals for the substitutions necessary due to limited availability.

The build-up was shipped in the original QBP box. There were a few scratches and scrapes that could have been prevented with a little more securing of the items in the box-but there was no physical damage to any componenets. The chain was left on the frame and rear reraileur and did not survivve shippinmg well. it was kinked and bound such thta I had to push 3 pins out to get it installed. I shared this with their rep that was in touch with me through the whole process and they sent out a replacement chain in a day. I am very pleased with the bike. I am a below average bike mechanic and I was able to get it fully assembled in about 3 hours. This is my second mail order experience in a full bike build-up purchase and I am very pleased with the engagaement and timeliness of the service Bikeman provided. I would recommend them to others and will probably go back in the future.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.