brainstormidsupply.com

I recently purchase a Canon TS702 w/ cards & printing tray. As soon as I got it, I tried it, and was unsatisfied with the quality of the printer. I emailed on how do I return. Their website quotes, "Brainstorm ID Supply offers an unconditional 30-day money back guarantee. If at any time within 30 days of receiving your order you are not happy with what you ordered, for any reason at all - you can return it for a full refund." It took 9 days and after I gave a review, they finally responded. Now, I'm being charged a 20% "restocking fee" to return their equipment. Just all around bad business. This has been an horrible experience, I just want to warn other potential customers before you shop and get treated unfairly.


*** UPDATE ***


So, after explaining to the "Founder" Jonathan Laliberte that the money back guarantee is a contract and since the "restocking fee" is not mentioned in the CONTRACT, I am NOT entitled to it. He threatens me with: not being able to return since it's been opened. Even though their websites GUARANTEES 100% money back if the customer is not satisfied for ANY reason. And also lets me know that they'll be updating their policy. Very distasteful. I will NEVER spend a single dime with this company again, and I HIGHLY recommend that anyone reading this review doesn't either. I'll take this as a $300 lost. Don't end up in my shoes, please shop elsewhere!

Outstanding customer service- the kind we used to take for granted 40 years ago, but rarely get anymore. Jonathan from Brainstorm ID responded on a weekend within 15 minutes of my email to the company. It is not that I would count on this as I think people ought to have their weekends off and I may just have caught him at a good time since their customer service is Monday-Friday, but I was very appreciative that he responded so quickly on a Saturday. I was having trouble getting my template aligned with the ID card. He told me what I needed to do, which was really simple but not something I would have realized on my own and got me 90% there with just a little finagling of my original template I had designed on Canva for the final 10%. The IDs look great. He also pointed me to some really great looking templates that Brainstorm has available for customization on their website for free. I did not use these as I already had a design, but this is a great option. I cannot say enough good things about this company. Wonderful and inexpensive solution for us.

As the communications / social media manager for Housen Health Services, I was tasked to purchase and print employee id badges.

With the Brainstorm Youtube video on the Canon Inkjet and the use of the J tray, I ordered the printer and jtray.

I initially ordered PVC cards from a business vendor and was unable to print to them.

I contacted Brainstorm online chat and with guidance from Johnathan I found out that I needed the inkjet PVC cards

I ordered the supply from Brainstorm. They were delivered in 2 business days.

I have printed the employee id badges and it all works perfectly.

Great customer service and superb training videos

After deciding to implement a customer rewards program that requires id cards, I had the misfortune of ordering Artisyn paper from a different website, unaware that the paper was at least 5 years old, as it was discontinued in 2008.

Brainstorm ID educated me to that fact, and then sent me a 5 sheet trial of a different paper at no charge. After trying the sample I wanted to try two more types, but accidentally only ordered one type of paper. I immediately placed a second order for the other paper, let Brainstorm ID know what I'd done and they graciously combined the orders and saved me the additional shipping fee.

After determining the best paper for my printer setup, they honored my 5% reorder discount and gave me a break on the shipping fee. This will be my 3rd order from them and so far all product has been received in mint condition, and in sealed individually wrapped packages for long-term storage. So far every order has arrived in two days. All this at a cheaper price!

They have answered every question I've asked, and since I'm new to the process of making ID cards there have been many. I usually receive a reply within the hour. Twice I've gotten replies on Sunday! Jonathan, do you ever sleep?

If you are looking for prompt, knowledgable, courteous service for your ID card supplies this is the right place.

I was a little skeptical when ordering but, I received my package today. Took a little practice to get the cards to print perfectly but, once I got it, it works very well. These are high quality cards and the ink stays on very well. No smudge or anything... Great Job Guys!

Ordered from Brainstorm ID three times now. Each time i have received my within a couple days. Quick to answer questions. I would highly recommend this seller!

Saved money going with this product, printed over 200 cards this week. Hopefullt they hold up to the weather since they are outdoor id cards.

We searched online and found that this business has an active Facebook page with 127 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.