calphoto.co.uk

I purchased a printer which was in the sale and was the cheapest I'd found online. It was promptly dispatched, well packaged and arrived in perfect working order. Excellent service.

They dealt with my request quickly so now I'm a happy owner of a Fuji XF 16mm lens. Communication was also good: clear & accurate. Also, good prices on items.

The service was 1st class by Tommy in the Glasgow branch. The knowledge and customer support received was superb. Very happy with my purchases.

Everything fine, but it took 2 weeks to get the item delivered.

I ordered a Canon battery as a back up for a shoot I had coming up. The website showed the battery was available. Two days after making my order I am notified that it is on back order. I tried to arrange to rent one for the day I needed it but the member of the web team I was emailing wasn't helpful at all and I ended up renting one from another company instead. SIX weeks after placing my order I get an email telling me my order is ready to collect. When I went to collect the battery in-store the assistant appeared to have no clue when it came to locating it and after a while handed me a battery with no invoice or reference to my order attached to it. It wasn't until I got home that I realised it was not the battery I ordered. Really disappointed in Calumet on this occasion.

There is only one problem there ain't one in Sheffield.

Great stuff, great service recommends 10/10 ????

I was looking for Nikon D3400 kit and I've ordered it in the store it was ready for collection in 2 days .The guy that took the order was very kind and very well-informed about everything I have asked him Thank you

I waited 4 months for my item to be delivered after being told that it would be sent on a next day delivery on the day of purchase. Terrible customer service and no updates whatsoever.

We were last minute with our film production and Calumet saved the day bu renting us their camera equipment for the weekend. Defo will use them again.

Having recently decided to make the move from using speedlites to portable flash I popped into the Calumet store in Bristol to speak with the staff to hire and test some Profoto kit before committing to the purchase. I spoke with Andy and Steven in branch who were both very friendly, approachable and knowledgeable on the Profoto range. Even better Andy suggested that I could redeem the hire costs against the price of kit if we're to purchase that month, all round fantastic service and the guys even showed me how to get to grubs with the kit before I hired it :)

Calumet staff are very good to deal with although we are having major problems with the delivery of our order to Malaga, Spain. The courier company SEUR that you use for the Spanish side of the delivery are useless and didn't call at our office at the times we work - they also didn't leave a slip to say they'd called and when we drove into Malaga city to collect the delivery from the head office we were told they had sent the order back to the UK. It says on their website that they keep deliveries for 7 days before returning them, but they returned it after 5 days. You cannot speak to them over the phone as everything is automated. We now have to wait a further 2 to 3 weeks for the order to get back to us after already having waited 3 weeks!

You promised next day delivery and still no delivery after 2 days.

I feel like this should be broken into two parts the first part was in store. I went into and spoke to someone called Joseph for a while about trading in my canon 6d and lenses for the Fuji xt2. I decided to do it and after speaking via email you were able to match my WEX trade in offer I had to so I went into store to trade it in. The body had to be ordered into store before hand and the grip had to be ordered for a later date and the lenses you had. In store the trade in took a long time because of it being ordered in and getting the paperwork correct some kind of return onto card etc so I can do the £200 Fuji cash back (which I haven't done yet and will see if the paperwork is ok for Fuji) this was fine as the manager and guy serving me were apologetic and I didn't mind the wait. I left store with the body and lens but waiting for the Fuji battery grip to be delivered. At this point I was happy with the service. I called back a few days later as I noticed you had the grip in stock but I still didn't have word that mine was on its way. I spoke to someone on the call centre and after giving my details said I hadn't paid for the grip this is why it had not been sent (not very politely) I said again I had paid for it as I had traded my equipment in and paid the difference. After a while of basically being called a lier I was told he would put my to his manager as there was nothing else he could do. He then said he would look into it and personally call me back. Later that day someone else called me back to tell me they had sorted it out and I had paid for it and they would most likely send it to me that day but he would send an email once it was sent. A few days later I got a notification from Fedex saying a parcel was on its way. A few days after that I received the grip. All in all it wasn't the best experience. If everything had been done in store I would have left happy it was the after service with the online part that was very disjointed and left me not want to use your company again especially online. Like I said the people that served me were very good in store and after leaving that day I even talked a friend into trading some equipment in there but now I wouldn't.

Excellent price, great product (Canon 100D) and speedy delivery.

I was given good advice in the London store. However, when I visited Calumet in Amsterdam I was treated badly- not taken seriously even though I am a professional photographer who has had eight photobooks published. Thank you, London Calumet staff, for not being dismissive or patronising to women customers! (I avoid the Amsterdam store now).

Received the product next day as promised, at the time indicated by the courier.

i did a big order of a 5D Mk 4, 24-105 f4 MK 2 Lens, Flash Gun & battery grip. It dragged on for ages to finally receive the stuff. I was checking the site daily to see if in stock & some items were showing in stock at other stores, so i would ring them to say why can't they send them to me. They would reply still out of stock so i would say your site says its in stock at such and such store, they would then say oh yes, well send that out to you. This went on for months, Eventually i would start getting bits of the order. Some of the items i believe were not bred new, ex display as instructions were out of the wrappers, Plastic cap that fitted over the battery grip terminal missing etc. Speak to them and no help with the answers. As per a lot of customer services, they never return phonecalls so just gave up on the debate about not new itms being sent out when they should have been new & sealed still. Although a great range of stock, half the time its never in stock or its sold to you as in stock, then an email comes after payment etc saying we will tell you when its in stock & dispatch. I now stick to my local Jessops store, some of the staff have immense knowledge just about anything I've asked about, far more than any calumet staff member has been able to answer. Jessops have the stuff you want & if not in stock, they get it rapidly & keep you updated. They also runs good discount deals on a regular basis so you can guess where i go to now, calumet, potentially your a great company who could be unbeatable in this market, but your attention to detail, stock & customer service let you down massively.

I wasn't sure which tripod to get. I was torn between a couple. The lady that served me Carlie-Ann Hare was so helpful and knowledgeable, I came out of the shop smiling and very pleased with my tripod. I would recommend the Birmingham branch.

Had the privilege of being served by Donna, McKenzie and Jason as it was a quiet day in the store. I came in looking for some background paper to do an impromptu make shift photoshoot of some products but greatly was received and given advice on how to go about it. Ended up hiring the studio for a day and a brilliant Fuji camera. Came away with some very nice product shots that I could never have done alone and was truly blown away by the help, friendliness and support of all 3 members of staff. Extremely impressed by my experience and would definitely be hiring and recommending the studio space and camera rentals.