Campaign Monitor

3.6 / 5

Campaign Monitor

campaignmonitor.com
5 Reviews
3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

2.8

Reviews

3

Social

5

Featured

4.5

Technical

Is campaignmonitor.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

5

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites

Based on 119 reviews

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Campaignmonitor.com Review

Drive results with email marketing Campaign Monitor shares how to gain loyal customers with personalized email campaigns and automated customer journeys

Campaignmonitor.com Customer Service Contacts

No contact details for this company.

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Last update: Tue, May 24, 2022 2:35 AM

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Campaignmonitor.com Reviews & Complaints (5)

Filter reviews by tags

delivery

price

quality

customer service 3 /5

on-time

After using this company for more than 8 years across a number of clients, when we no longer had access to an email address on one client account and there was no recourse - no backup recovery system!

And after nothing less than a blunt and dogmatic response to our issue, we were told in no uncertain terms - that it was 'tough'.

Despite offering to prove ownership via Credit Cards statements, HMRC records, Companies House details etc. We were still met with a shut door. Not even Google has this draconian approach to someone else's information.

As such, I am now reviewing the use of CM with all our clients.

Be very careful to keep any copies of your lists because it may suffer the same fate and CM doesn't seem to care.

Luckily for us, we have now found an old copy of our 3K+ database - but be warned, if you lose access to your email - you lose access to your database.

Disappointed of Essex!

MC2 Marketing
2

3 years ago

review by Ian M

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

You get sucked in by the nice designs, invest days and weeks to perfect it, then realised they charge more without notifications, do as they wish and even the replies by the customer services is a TEMPLATE. Ironic, sad and disappointing. AVOID
1

3 years ago

review by Anna O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They put you on auto-renewal and their renewal emails point you to the contract end date but is silent about cancellation needing to be 30 days BEFORE that date. Complete shonks.
2

3 years ago

review by Michael

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Similar to the other complaints on this site about Campaign Manager, I too have had a bad experience and they have been charging me for 8 months without using their service.

I uploaded a new credit card on December and my billing was unbeknown to me, changed to monthly.

I escalated this to their Head of Support and was disappointed, although not surprised, that the poor approach to customer service clearly comes from the top.

Campaign Monitor operate a business in what is now a highly competitive environment, my advice is DO NOT USE THIS COMPANY.

Whilst the founder's are now two of the wealthiest people in Australia, customer service clearly is no longer of importance to them from their ivory tower.

Again - GO ELSEWHERE and avoid the pitfalls I have experienced from this shonky company.
1

3 years ago

review by David A

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 25927 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites

Campaignmonitor.com Review

Drive results with email marketing Campaign Monitor shares how to gain loyal customers with personalized email campaigns and automated customer journeys

Campaignmonitor.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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