caskcartel.com

Worst experience, this people treat customer as animals, cancelled part of my order because "WRONG PRICE", I paid $148 and then raised to $499, NO CUSTOMER SERVICE, PLEASE READ RETURN POLICY BECAUSE EVERYTHING SOLD BY THEM IS AS-IS NO REFUND OR RETURNS

I ordered Glenlivet 18 after seeing the picture and reading the description for the product. The older version label with and description of 43 ABV were both shown. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return. I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.

The customer service is terrible. They give you a 3-5 day processing estimate on their website but buried in their fine print is they have 30 days to process an order. This is deceptive at minimum. When you ask for a refund 2 weeks later you are met with arrogance and refusal to refund. I would not order anything from this company. If you do, expect your order to be received 2 months later. Do not give your money to this company. You will regret it.

Wish I could give them zero stars. CASK CARTEL SUCKS! Worst customer service ever. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. Not to mention, the packaging was open on both orders when it arrived. Reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. DO NOT ORDER FROM CASK CARTEL.

The customer service is terrible. They give you a 3-5 day processing estimate on their website but buried in their fine print is they have 30 days to process an order. This is deceptive at minimum. When you ask for a refund 2 weeks later you are met with arrogance and refusal to refund. I would not order anything from this company. If you do, expect your order to be received 2 months later. Do not give your money to this company. You will regret it.

wish I could give them zero stars. CASK CARTEL SUCKS! worst customer service ever. I received two orders, one to my residence and one to my parents residence in another state, and both orders were missing items and leaking liquor all over the inside. reached out to them three times, and the only support I received was that the vendor would send me the items when they had them. DO NOT ORDER FROM CASK CARTEL.

PURE PRICE GOUGING. THERE ARE HUNDREDS OF EXAMPLES BUT LOCH LOMOND SINGLE GRAIN PEATED IS A GOOD INDICATOR OF THEIR PRICING POLICY. THIS ITEM IS AVAILABLE IN UK/EUROPE FOR $40 BUT IS $199.99 ON THEIR SITE. IT'S A BASIC WHISKY AND I IMAGINE THEY STAY IN BUSINESS PURELY BY CASHING IN ON PEOPLE'S IGNORANCE. AND THAT'S BEFORE YOU GET TO THE CUSTOMER SERVICE REVIEWS. AVOID.

I made a purchase with Cask Cartel on January 23, 2021. I then read reviews and was horrified. I thought I had just lost over $100, and the birthday present for my brother would come weeks/months late. I received 2 FedEx shipping numbers, but I wasn't holding my breath. On January 28, 2021, I got the first part of my order. I was so happy. Today, January 29, 2021, I got the remainder of my order. Nothing was substituted, it was exactly as I ordered it. I'm not sure what happened before, heavy orders, slow shipping, the Holidays, etc. but, it seems that everything is in working order now. I am very happy and satisfied with my experience.

I'd ordered a bottle of Pyrat rum on 1/2/2021. I paid a premium of $59.99. "Route Package Protection - $. 98. "Flat Rate Shipping and Instapak Protection Protection Packaging." Total - $76.46. Today is 1/28/2021. After various emails and calls, I still don't have rum sloshing around my stomach. I asked for the order to be cancelled and my money refunded. Nope... deep inside the return policy, it says that they have 30 days to try to get the order to me before I can be refunded. And you get passed from one customer service rep to another.

Ordered from cask cartel even paid for there insurance when my order was never received u find out all the hoops u have to jump thur to receive a refund there customer service sucks to anyone thinking of buying from this company dont u will be sorry once they get your money the customer service stops if i could of give them zero for a score i would of beware of this company and there insurance they offer dont make the same mistake i did by dealing with them

'd ordered a bottle of Pyrat rum on 1/2/2021. I paid a premium of $59.99. "Route Package Protection - $. 98.
"Flat Rate Shipping and Instapak Protection Protection Packaging." Total - $76.46.
Today is 1/28/2021. After various emails and calls, I still don't have rum sloshing around my stomach.
I asked for the order to be cancelled and my money refunded. Nope... deep inside the return policy, it says that they have 30 days to try to get the order to me before I can be refunded. And you get passed from one customer service rep to another.

If I could give them a negative number I would. They continue to ignore my emails asking for a refund for an $80 bottle that I never received. A very trashy company! To add insult to injury, they added a mandatory fee at order checkout that supposedly guaranteed simple, stressless, white glove customer service in the event of an issue with my order.
-Nick
Jasper IN 47546

Company refuses to cancel & refund my $433 Christmas order placed 12/4/20 that still has not shipped. Based on a Christmas promotional email that I received from Cask Cartel I placed an order on Dec 4,2020 for $433.91. After 2 weeks without an email with processing and tracking information I reached out but still was not provided tracking information. On 12/22/2020 I again reached to cancel because it's clear my order will not arrive in time for Christmas since it still has not shipped. The company still has not shipped my order and are refusing to cancel and refund my order.

I recently had the displeasure of doing business with this horrible merchant. The transaction went terribly and the merchant had ample opportunity to rectify the problem and did not. There is simply no reason to do business with this merchant. Run in the opposite direction as fast as you can.

Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Purchased in plenty of time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Currently FedEx has no expected date of shipment. Obviously this will not make it by valentines day. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment

Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Purchased in plenty of time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Currently FedEx has no expected date of shipment. Obviously this will not make it by valentines day. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment

Reviewing for my elderly father who was scammed. DO NOT EVER BUY FROM THIS COMPANY They sent us the wrong product. It was false advertising, they stated product flavors may differ with their moonshine which we understood, however they didn't send us moonshine, they sent us sipping cream. We offered to send back the wrong product, because we wanted what we ordered. They said it was the warehouses fault. Our bank saw it as fraud and reversed the charges, no they are trying to put our small order in collections after they sent a very threatening e-mail. The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. They are hurting honest customers. THEY MADE NO OFFER TO HELP RESOLVE! Emails went back and forth, but the proof was there, no where in the add did it say sipping cream could be sent. THEY DO NOT CARE ABOUT CUSTOMERS, even when they admit fault or customer service in general are RUDE and unprofessional with their tone even by email. You can see multiple other threads of people saying how awful they are. A website below has all 1 star reviews stating to never buy from this company. We will be fighting their claim, as I hope all others continue to do. FILE COMPLAINTS WITH BBB Bbb dot org has pleanty of reviews confirming others had the same experiences. Go to sitejabber for caskcartel reviews and Better Business Bureau to file complaints. There are multiple other complaints.

Never ever go through caskcartel. They are dishonest and disorganized.
The customer reps Elijah and Raven are paid liars to string you along past cancellation time and then will not fulfill the orders.

It’s a scam and the Better Business Bureau has hundreds of cases on them. CaskCartel should’ve been shut down before it conned our family this week.

Reviewing for my elderly father who was scammed.

DO NOT EVER BUY FROM THIS COMPANY

They sent us the wrong product. It was false advertising, they stated product flavors may differ with their moonshine which we understood, however they didn't send us moonshine, they sent us sipping cream. We offered to send back the wrong product, because we wanted what we ordered. They said it was the warehouses fault. Our bank saw it as fraud and reversed the charges, now they are trying to put our small order in collections after they sent a very threatening e-mail. The fact that this company has a legal team who can't make grammatically correct e-mails leads me to believe there is a reason they need one in the first place, complete unprofessionalism. They are hurting honest customers. THEY MADE NO OFFER TO HELP RESOLVE! Emails went back and forth, but the proof was there, no where in the add did it say sipping cream could be sent.

THEY DO NOT CARE ABOUT CUSTOMERS, even when they admit fault or customer service in general are RUDE and unprofessional with their tone even by email. You can see multiple other threads of people saying how awful they are. A website below has all 1 star reviews stating to never buy from this company. We will be fighting their claim, as I hope all others continue to do.

FILE COMPLAINTS WITH BBB

bbb dot org has pleanty of reviews confirming others had the same experiences.

go to sitejabber for caskcartel reviews and Better Business Bureau to file complaints. There are multiple other complaints.

Heed the warnings in these reviews. This company is not providing much of a service at all. Whatever you find on this website can be purchased elsewhere for less, though you may need to hunt for it a bit. Check out their cancellation / return policy... scary stuff when a company is threatening you with prosecution and investigation before you even order! It speaks volumes about how they operate. Oh... they can take up to 30 days to locate your purchase while your credit card company charges you interest. Good luck trying to cancel... they will come after you! Also... looks like they fake reviews in reviews.io to make their google standing look better. Total bs reviews. Check BBB and other sites for an honest opinion about this company. From their website (second to last paragraph is the most interesting): The Cask Cartel Premium Spirits Marketplace is committed to using a preferred network of local licensed retailers to fulfill your order handing off to a third-party shipping/fulfillment company for processing. Every item on our marketplace is fulfilled through a climate controlled packaging facility. Processing time is normally within 1-4 business days not including weekends or holidays. Depending on an items inventory status it may require ordering from a distributor which can delay the fulfillment processing of your order. All SALES ARE FINAL. Once and order has been received/confirmed/paid there is a NO REFUND POLICY. Orders are distributed to local licensed retailers and once items have been ordered the fulfillment process begins and we cannot stop, change, or hold orders. Only if a licensed retailer fails to fulfill and ship your order within 30-days does it qualify for refund. In the unusual event damaged items will also qualify for full replacement, credit or refund. If in the unusual event you do experience a problem with your order please contact us for replacement within 3-days of receipt of delivery. Please inspect and document with photographs to assist in a speedy replacement process. Additionally we may require the return of unopened/damaged bottles. We may offer a replacement, discount, refund, or an account credit to be used for a later store purchase. If for any reason an order that has been attempted delivered and then returned or declined by the buyer which includes orders that are a failed delivery attempt as result of adult signature not available or not claimed within the time allotted once the shipping carrier notifies you of the delivery a 35% restocking fee will apply along with the original shipping and return shipping charges. *PREORDERS* Due to the item being a preorder we cannot guarantee the exact time or date the product will arrive to be dispatched out to you. All preordered items come directly from the distillery to a distribution warehouse then finally to the local licensed retailer who fulfills your order. PREORDERS are NOT subject to the 30-day fail to fulfill or ship policy. Producers and Brands may update their bottle design, packaging and artwork at any time. For this reason you may receive a product labeling or packaging that is different than pictured. We recommend if this occurs to visit the producer or brands website for the most current up to date packing and labeling. For these instances products will not be eligible for return or replacement. Credit Card disputes and bank fraud are taken very seriously at Cask Cartel and will be prosecuted/investigated to the fullest extent of the law enforcement. We have in-house retired investigators that work vigorously in all efforts to prosecute offenders. Each visitor's i. P. address, device information, mac address and other information is securely stored along with geographical location. A full screen video capture recording and playback of the entire purchase session is stored on our servers used for fraud prosecution. This allows us to playback the entire session just as a person visually originally view the site on their device showing all page and mouse movements to law enforcement. In some instances we will dispatch local authorities to the delivery address for further investigation. "Friendly Fraud" such as chargebacks for delivered orders or orders that meet our terms of conditions and CANCELLATION/NO REFUND POLICY may be imposed legal fees by which will be automatically turned over to a collections service company. For all chargeback inquiries that result in a violation of our terms and conditions or policies a $30.00 investigation fee will be imposed to the cardholder as part of the investigation response. All orders placed thru the Cask Cartel Marketplace are bound by this policy and will be provided as defense to any chargeback or inquiry. We value and appreciate all of the consumers that have used our Premium Spirits Marketplace. Thank you for the opportunity to provide you this service! We're Glad you're here!