3.8 / 5
Trust Score
2.4
Reviews
5
Social
5
Featured
4
Technical
Is citibank.com.au legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- The company has an ANDROID app
- The company has an IOS app
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account not found
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
90
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Based on 97 reviews
Smart.Reviews
3.8
90 reviews
Mamma
5
1 reviews
Trustpilot
2.5
6 reviews
Citibank.com.au Review
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Last update: Wed, Mar 9, 2022 2:09 AM
Also inquired about foreign currency account 10 days ago and was told someone will contact me in 2-3 days. After 10 days, same thing, NO CONTACT.
I do need to "RETHINK" if still BANKING with Citibank or not.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Not worth the trouble even considering the 150k Qantas points. Avoid this bank at all cost!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I was pleasantly surprised by the effortless cash withdrawal and card payment in Japan. I withdrew from 711 ATMs and was charged no fee. On top of that, the exchange rates were miles better than the foreign exchange shops. I got 83 yen for 1 aud...amazing! It was easy to know the day's exchange rate using the app.
I did notify the bank via my online account before going overseas. And the only drawback is it took me 2 to 3 days to transfer money from my Commonwealth bank account to Citibank. All in All, I highly recommend if you're going overseas!
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
This is my story and I strongly recommend another bank. There are not many good banks but there are so many better banks than Citibank.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I also don't want to be forced to use a secure key or OTP. I would prefer an option where I can answer a serious of questions to prove that I am who I am instead. I think Citibank presumes that travelers keep to one SIM which is not a choice built on wisdom.
Finally, beware the horror story of getting emergency cash from Citibank while overseas - literally no option for Western Union or MoneyGram (even through the service provided by MasterCard for free because Citibank does not allow it!) and getting money at a branch will take around five hours!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Incompetent staff, bad procedures, complete failure to deliver anything useful
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Each time I contacted, I waited 25-30 minutes on phone, and they have no Australia-based customer service, everything is handled from Philippines. Very poor English, hard to get any question answered.
My income greatly exceed their requirement, I have excellent credit record, no loan, no debt, no liabilities.
Anyway, finally they told me your application unsuccessful - and I asked why, can you show me a single reason why?
He says "not sure, maybe the officer was busy, and too many applications, so she declined."
Have never seen such an incompetent financial institution.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We are up to date with the process
Thankyou Citi bank NRI team
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Went to Westpac online applied for black card got approved with 15k limit instantly , card arrived in the mail within 7 days. so to me citi bank dont really care about customers service and by this meant they should be called crappybank.
Completely unprofessional and feel like being cheated by them. This is also the problem with banks In general where outsources their call centre jobs to Philippines or India , utterly and completely useless.
STAY AWAY from crappy bank if your want their craps.
Just read the whole 41 reviews about crappy bank looks like everyone has the same bad bad experience with them.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Citiank do not have cash point options if you lose your card
Citibank customer service and customer service managers are trained to 'set your expectations' in that they will be deceitful
Citibank customer service will tell you they can not help because tomorrow is a weekend and they had a day off
Citibank customer service will not call you back when they say they will
Citibank are liars an
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites
Citibank.com.au Review
No description for this company.
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3 years ago
review by Leisa N.
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)