2.8 / 5
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1.5
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1
Social
5
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5
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26
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0
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0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 67 reviews
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Dell.ca Review
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Last update: Wed, Mar 9, 2022 1:32 AM
So I purchased a Dell lemon and am extremely disappointed as I have bought others laptops and desktops from Dell but I will not own another nor recommend to anyone. I will purchase from Walmart or Costco from now on. I am positive that even a refurbished laptop would be better than the Dell INSPIRON 3580
I will check with my credit card company and PayPal and see if there is any recourse. To say the least I should be able to ship it back and get a full refund.
I will be posting this same review on any website that reviews laptops for people to stay away from Dell.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Dec 17/2018 it crashed. Calling tech support and basically it was assumed that I had caused the problem. Tech eventually after almost 8 hours of frustration had me download W 10 from the Microsoft site and walked me through a reinstall.
I had to use my old almost not working PC to do this and provide a 16 GB USB to load the W10 onto it.
Got the new PC running and the next day, there were popping noises and burning smells coming from this new unit. Contacted DELL again, and again "you must have done something". Took a week for a tech to come out with a new mother board and fan.
Yes, the tech has changed the parts and the unit “appears” to be running. Not to my satisfaction as it is still “stalling” from time to time and I cannot put the unit into sleep mode as it will not restart without physically restarting the pc by holding the power button to shut it off. And then restarting it. And then (compared to when it was new) the boot up time is anywhere from 3 – 4 minutes now for a “cold boot” as when it was new with the original software…. Less than 2 minutes.
Also. When your support tech was trying to help me, he asked me to go on line to download W10 from Microsoft, did he not know that you can download the original software made for this service tag at the Dell website?
Not a satisfied customer with Dell products. Paid almost $1000 and it was originally starting to have problems on the 17th of December (barely a month old) or so and not fully resolved by the 28th when the tech installed new parts into the unit.
Still having software (windows) issues and periodic stalling.
And who is going to fix that??
I am semi retired now but when I did have a service company for over 20 years, if a product had failed within a reasonable time (month- 6 weeks) we just automatically replaced the unit with one equivalent to or better than the original and the new unit assumed the balance of the original warranty.
DELL you need to do the same.
And without questioning the customer's integrity.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
So I had purchased the EXACT same camera from Best Buy (less expensive too!) I had recieved it within a week. I sent out an email stating I wanted a full refund for the camera and they can shove their “restocking” fee. Was told to call and “verify” my identity AGAIN. Support ticket closed AGAIN. So here we go again let’s open another support ticket.
I demanded a refund within 5 business days or the payment would be reversed with my credit card company. I also explained that they cannot take my money and refuse to ship the item.
“Verify your identity”. Holy crap.
They did not refund me so I reversed the payment.
STAY AWAY FROM DELL.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
My experience this company has a very very poor and unprofessional department when you try to contact them
I will give them 0 at of any star. Don’t buy anything from them.
Have a great day or night
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
After spending hours on the phone with Dell, my wife even drove to Dell's Toronto office to get the issue resolved--the issue being that we are 4 days away from Christmas, and the big "Santa" gift is now nothing. The folks at Dell refused to even speak with my wife and she was rudely treated by the receptionist.
Upon my 8th call to dell, I was told to go to a retail location and buy something else, and when the Dell items arrive, to just return them...Isn't that amazing customer service!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I would like to share my experience that I've had with Dell Computers. I purchased a Dell laptop computer back in Nov 2016. I purchased an additional 3 years of warranty on the computer at the time I made the online purchase with Dell. About a month ago, we experienced a significant power outage and surge that caused damage to laptop. Internal power circuitry was obviously damaged on the computer as it would no longer charge the battery, and eventually the computer would not power up when the battery became completely drained. (The power adapter was okay as I had a 2nd one to check the laptop with) I still had extended warranty with Dell that included instances for covering damage as the result of power surges. When I called Dell to request a warranty repair on this computer, they told me the computer was no longer under warranty. Dell claims that the "Accidental Damage" coverage that I have, is not valid because I don't have any other extended warranty policy in effect. Dell has no problem selling you extended warranty, but when you need repairs done, you find out that the warranty that they sold you is basically useless. I've been trying to resolve this warranty issue with Dell for over a month, and basically all they say is "Too Bad, So Sad!" All I can say is, Don't Buy Dell!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Dell hires people who cannot speak proper English to do call centre jobs, and apparently they also don't know they are doing, and they are harming the company value a lot...
They are better off just removing the call centre for sales/customer service and only keeping the tech department and treat their people well... for people in sales/customer service, you guys should be out of your job !!!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The application process for the visa took 3 back and forth email, because they make the process as tedious as possible, hoping you wont bother... They won't verify your purchase internally, the processing team wants you to manually screenshot all your receipts and send it to them. In the end, I never got my card.
With this terrible experience, I opted to return the laptop - that was 3 months ago, I still haven't received my refund - the billing representative have been stalling me since.
Will never buy from them again, total garbage company.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
DON'T waste your time on this company, literally buy ANYTHING else.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
PCI-Express x16 mechanical/x8 electrical slot (SLOT1).
x8 Electrical is the actual slot performance. The motherboard has both slot 1 and slot 4 labelled as 8X. I have had Alienware confirm this. this information is not shown on Dell's retail site where people are looking for information to base spending thousands of dollars on a computer system. This is Complete Fraud. Contacting Dell and asking for compensation proved futile. They don't care and don't believe anyone will do anything about it. A class action lawsuit is being investigated. If you would like to be included please send your name and email address to [email protected]
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Dell.ca Review
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Expected Delivery date - May 11
No intimation when order didn't arrive, emailed Dell - they pushed delivery date to June 1st.
Again no intimation, order didn't arrive, emailed Dell again - got an email saying we can offer 5% discount but no new delivery date.
Called Dell on June 11th - Dell still couldn't confirm on any new delivery date.
Finally cancelled the order after such a long wait.
3 years ago
review by Ryanbakers D.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)