dell.ca

2.8 / 5

dell.ca

2.8 Poor
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2.8 / 5

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Based on 67 reviews

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Dell.ca Review

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Last update: Wed, Mar 9, 2022 1:32 AM

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Dell.ca Reviews & Complaints (26)

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delivery 3 /5

price 3 /5

quality

customer service 3 /5

on-time

Order Placed - Apr 1
Expected Delivery date - May 11
No intimation when order didn't arrive, emailed Dell - they pushed delivery date to June 1st.
Again no intimation, order didn't arrive, emailed Dell again - got an email saying we can offer 5% discount but no new delivery date.
Called Dell on June 11th - Dell still couldn't confirm on any new delivery date.
Finally cancelled the order after such a long wait.
1

3 years ago

review by Ryanbakers D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered The Dell INSPIRON 3580 laptop on April 12 and it took three weeks to receive it. I bought this as a gift for my brother and his wife. After receiving it and having one of the Dell techs talk over the phone and do a remote they agreed to ship out another one. The problems continued. It was slow and often freezing up and there were several calls to Dell and more remotes into the laptop amd several reinstalls and it is still not anywhere near the potential a new laptop should have. Also, he was told that the 30 day Dell tech service was over on June 4th and it would cost $100.00 for every call now.
So I purchased a Dell lemon and am extremely disappointed as I have bought others laptops and desktops from Dell but I will not own another nor recommend to anyone. I will purchase from Walmart or Costco from now on. I am positive that even a refurbished laptop would be better than the Dell INSPIRON 3580

I will check with my credit card company and PayPal and see if there is any recourse. To say the least I should be able to ship it back and get a full refund.

I will be posting this same review on any website that reviews laptops for people to stay away from Dell.
2

3 years ago

review by Mikep401400 Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a new DELL Desktop PC middle of November 2018

Dec 17/2018 it crashed. Calling tech support and basically it was assumed that I had caused the problem. Tech eventually after almost 8 hours of frustration had me download W 10 from the Microsoft site and walked me through a reinstall.
I had to use my old almost not working PC to do this and provide a 16 GB USB to load the W10 onto it.
Got the new PC running and the next day, there were popping noises and burning smells coming from this new unit. Contacted DELL again, and again "you must have done something". Took a week for a tech to come out with a new mother board and fan.
Yes, the tech has changed the parts and the unit “appears” to be running. Not to my satisfaction as it is still “stalling” from time to time and I cannot put the unit into sleep mode as it will not restart without physically restarting the pc by holding the power button to shut it off. And then restarting it. And then (compared to when it was new) the boot up time is anywhere from 3 – 4 minutes now for a “cold boot” as when it was new with the original software…. Less than 2 minutes.

Also. When your support tech was trying to help me, he asked me to go on line to download W10 from Microsoft, did he not know that you can download the original software made for this service tag at the Dell website?

Not a satisfied customer with Dell products. Paid almost $1000 and it was originally starting to have problems on the 17th of December (barely a month old) or so and not fully resolved by the 28th when the tech installed new parts into the unit.

Still having software (windows) issues and periodic stalling.

And who is going to fix that??

I am semi retired now but when I did have a service company for over 20 years, if a product had failed within a reasonable time (month- 6 weeks) we just automatically replaced the unit with one equivalent to or better than the original and the new unit assumed the balance of the original warranty.

DELL you need to do the same.
And without questioning the customer's integrity.
1

3 years ago

review by Rayo250 R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was a Dell buyer for 10 years. When I think for a laptop or any computer part the only compagnie for me was Dell. That have completely change! I try to buy a Dell Precision (high cost). For many reason, my order was always cancelled from their side... Sadly, I always discovered that myself... No call, no email, nothing to tell me : "sir we have a problem with your order, ..." Each time I call it was a mess to try to have answer, and the only that I could get was : "do your order again". After 3 repeated failure in a month, Dell lost myclientship.
1

3 years ago

review by Whiprulz A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After recommending Dell to everyone I know, and after purchasing over the years 6 computers, 3 monitors, 4 sets of speakers, various mouse and keyboards, battery backup, external hard drive, I just received my latest purchase. Dell has forgotten, along with so many companies, what has made them so desirable, CUSTOMER SERVICE. After my dealings with dell support yesterday, this will be my last purchase from Dell.
2

3 years ago

review by Nadiger A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had purchased a $400 camera for my husband, paid in full. They said they shipped the item but when the delivery date had passed I contacted them to be told “verify your identity call us”. I just dropped $400 on a bloody camera had all the correct information associated with my card there was no reason for it! Why was I not contacted to “verify” my identity? They closed the support ticket so I had to open another one. They should not have even sent the email stating it shipped.

So I had purchased the EXACT same camera from Best Buy (less expensive too!) I had recieved it within a week. I sent out an email stating I wanted a full refund for the camera and they can shove their “restocking” fee. Was told to call and “verify” my identity AGAIN. Support ticket closed AGAIN. So here we go again let’s open another support ticket.

I demanded a refund within 5 business days or the payment would be reversed with my credit card company. I also explained that they cannot take my money and refuse to ship the item.

“Verify your identity”. Holy crap.

They did not refund me so I reversed the payment.

STAY AWAY FROM DELL.
2

3 years ago

review by Roselauriault2 P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i purchased a monitor about 3 years ago on finance, i was making only the minimum payments so they say i still ow about $600 on a monitor that only totaled about $800, they said most of my payments i was making was going towards interest and only a small amount was actually paying off the monitor. The issue now is 3 years later i still ow $600 on the monitor and it is breaking, pixels on the monitor are breaking and only getting worse. Support is unable to assist because the monitor is over 3 years old and still want me to pay $600 on a breaking monitor. There accounts show the monitor 3 years 1 month old so its no longer covered in the 3 year warranty.
1

3 years ago

review by Justinschug P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had very bad experience with Dell Canada customer service and also Dell financing. First of all they don’t speak English and you have big problem explaining to them What exactly you want. Second of all they don’t care and any thing about customer service. Third of all they are really rude and nasty when they are communicat with you even email. Dell financial is another Chaotic think. They don’t know anything about financing and really poor English and really poor customer service.
My experience this company has a very very poor and unprofessional department when you try to contact them
I will give them 0 at of any star. Don’t buy anything from them.
Have a great day or night
1

3 years ago

review by Rezat2012 E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

On December 5th, I called Dell to inquire if I placed an order for 2, 2-in-1 laptops for my kids as a Christmas gifts if they could ensure that they would be delivered to me on or before December 23. The answer I received from the agent was "Yes sir, absolutely". I then placed my order and shortly thereafter, received a confirmation email stating that indeed my order would be delivered before December 23rd. On December 15th, I called Dell to inquire if the order had shipped and was at that time told that it had not, but that it will soon and that I could call back in a few days and it will be in transit. On December 19th I called back and was told that the order will now be delivered on December 26! Fantastic!! What a Crock of BS!!
After spending hours on the phone with Dell, my wife even drove to Dell's Toronto office to get the issue resolved--the issue being that we are 4 days away from Christmas, and the big "Santa" gift is now nothing. The folks at Dell refused to even speak with my wife and she was rudely treated by the receptionist.
Upon my 8th call to dell, I was told to go to a retail location and buy something else, and when the Dell items arrive, to just return them...Isn't that amazing customer service!!!
2

3 years ago

review by Bramptonrich J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I will never buy a Dell computer again, after the experience that I've recently had with Dell.

I would like to share my experience that I've had with Dell Computers. I purchased a Dell laptop computer back in Nov 2016. I purchased an additional 3 years of warranty on the computer at the time I made the online purchase with Dell. About a month ago, we experienced a significant power outage and surge that caused damage to laptop. Internal power circuitry was obviously damaged on the computer as it would no longer charge the battery, and eventually the computer would not power up when the battery became completely drained. (The power adapter was okay as I had a 2nd one to check the laptop with) I still had extended warranty with Dell that included instances for covering damage as the result of power surges. When I called Dell to request a warranty repair on this computer, they told me the computer was no longer under warranty. Dell claims that the "Accidental Damage" coverage that I have, is not valid because I don't have any other extended warranty policy in effect. Dell has no problem selling you extended warranty, but when you need repairs done, you find out that the warranty that they sold you is basically useless. I've been trying to resolve this warranty issue with Dell for over a month, and basically all they say is "Too Bad, So Sad!" All I can say is, Don't Buy Dell!
1

3 years ago

review by Toepielut R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Customer service is non-existent...

Dell hires people who cannot speak proper English to do call centre jobs, and apparently they also don't know they are doing, and they are harming the company value a lot...

They are better off just removing the call centre for sales/customer service and only keeping the tech department and treat their people well... for people in sales/customer service, you guys should be out of your job !!!!
2

3 years ago

review by Area5195477 M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dell has bait and switched using so called price errors to increase traffic to their site, led potential customers through month of inaction and no communication before dropping 'end of life' excuse to get out of the potential losses and cancel orders en masse. It is their job to get the inventory and prices right and I and others wasted time and money getting involved in this mess. If you claim to be a legitimate business worthy of customer trust, honor your prices, honor your sales. Extremely frustrated and disappointed.
1

3 years ago

review by Jspaik P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

People that do not know basic English responded my calls, could not comprehend my situation, scammed me for $150 software support, found no software issues, pretended like they did, and kept the money.
2

3 years ago

review by Lkartists N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page but no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?
1

3 years ago

review by Gurjit48663 N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Spent over four hours and four days trying to correct a error with my phone number.
2

3 years ago

review by Lawrencebachinski K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a laptop on promotion (includes a +200$ prepaid Visa),

The application process for the visa took 3 back and forth email, because they make the process as tedious as possible, hoping you wont bother... They won't verify your purchase internally, the processing team wants you to manually screenshot all your receipts and send it to them. In the end, I never got my card.

With this terrible experience, I opted to return the laptop - that was 3 months ago, I still haven't received my refund - the billing representative have been stalling me since.

Will never buy from them again, total garbage company.
1

3 years ago

review by Neoshen P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If you purchase the Dell m5030 a few years ago you might have run into the 7 beeps of death issue... Meaning there was a problem with the heat sink not removing heat from the processor intern giving you 7 beeps and the laptop will not turn on. If you did find the form for it you'll find that there are hundreds if not thousands of people who cannot get this resolved and Dell does not seem to care.
2

3 years ago

review by Virgilvillarreal O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made a purchase for a new custom system and monitor at the beginning of February. After waiting the alloted time I made a query as to where my order was... only to be met with indifference and indignity. Although I had paid in full for both of my items I was now being forced to 'prove it.' Here I am, literally over four months later being lied to about the issue and with no product to speak of.... and speaking of speaking, good luck finding a representative that speaks your language natively. Easily the most egregious experience of my life. If you are reading this then do yourself a favor and stay away.
1

3 years ago

review by Bryansavard T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

6 months into buying a $2,500 Alienware laptop, thinking it was the best of the best, it began to freeze randomly for no reason. To this day, a year later it still freezes and Dell won't fix the issue. They insist on me paying for a $500 warranty to MAYBE fix the issue. This computer was NOT worth the money and their customer service ****.
DON'T waste your time on this company, literally buy ANYTHING else.
1

3 years ago

review by Bryoratchison P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Alienware promotes PCIe 16X graphics slots that in reality only run at 8X. Alienware confirmed this to me. The Graphics slot will accept a 16X card but only performs at 8X. The Aurora R6 service manual for the motherboard has buried on page 20 item 20;
PCI-Express x16 mechanical/x8 electrical slot (SLOT1).
x8 Electrical is the actual slot performance. The motherboard has both slot 1 and slot 4 labelled as 8X. I have had Alienware confirm this. this information is not shown on Dell's retail site where people are looking for information to base spending thousands of dollars on a computer system. This is Complete Fraud. Contacting Dell and asking for compensation proved futile. They don't care and don't believe anyone will do anything about it. A class action lawsuit is being investigated. If you would like to be included please send your name and email address to [email protected]
1

3 years ago

review by Shepherd312 F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dell.ca Review

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