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I ordered a replacement rice cooker "inner pot" for a specific Sanyo rice cooker. The product I received fit inside the rice cooker, but was not the same as the genuine Sanyo inner pot. It was of a different build-quality and slightly different shape; most importantly, it didn't perform: rice turned out burned.

Through contacting the customer service and the "VP" of Dream Retail, I was told that the product I received was indeed a genuine Sanyo part, and that it was the most recent one from Sanyo's new supplier. I didn't want what I got, so I returned the order (and had to pay for shipping myself).

This all would have been fine, except after talking with Sanyo, I was referred to a company (OCI) that oddly had the same address as where I had just shipped my Dream Retail return. It looks like Dream Retail "drop ships" from other companies. When I contacted OCI directly, they verified they had exactly the right authentic Sanyo pot, and for a lower price than the ones Dream Retail sold me. I received exactly what I wanted ordering directly from OCI instead.

Take this experience for the facts above. I don't want to judge this outfit too harshly; their customer service appeared genuine.

I placed an order for a product that was on back order back in August. Come December, we no longer had need of the product so we wanted to cancel. For the past 4 weeks we've called several times and left several messages, when the mailbox wasn't full that is. We even found an email address on their website that I wrote to. We are still yet to hear anything back from them. We'll never be ordering from them again.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.