ECO VAPE

4.2 / 5

ECO VAPE

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

3.8

Reviews

4

Social

5

Featured

4.5

Technical

Is eco-vape.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

17

reviews

vs

0

AI declined reviews

0%

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Based on 2188 reviews

Smart.Reviews

4.2

17 reviews

Mamma

1

6 reviews

Trustpilot

4.8

2165 reviews

Eco-vape.co.uk Review

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Eco-vape.co.uk Customer Service Contacts

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Last update: Sat, Sep 25, 2021 7:41 PM

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Eco-vape.co.uk Reviews & Complaints (17)

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delivery 5 /5

price

quality 3 /5

customer service 3 /5

on-time

Just like to say went in the shop at Langley Mill to buy a new vape but the shop assistant was talking to a customer about what they had done at the weekend. Still waiting after ten minutes just walked out the shop will not be visiting again
1

11 months ago

review by Karen

Terrible terrible terrible. Website had an issue so it charged me twice, they sent they wrong quantity and when I asked for them to send the correct quantity I was told in a round about way customers lie. I would avoid this company. Added to which I can see they are gaming trust pilot to make themselves look reputable.
1

11 months ago

review by Londonser

Joke of a company, reported my review because I said their liquids were rubbish and went in the bin. Reported me because I reviewed the product and not the service. But a few reviews below mine was a guy only reviewing the liquids and not the service and because he gave 5 stars they don't report him. Seems they just use trustpilot to get rid of reviews they don't like
1

11 months ago

review by K. I.

Ordered Thursday received Saturday so really fast delivery.
5

1 year ago

review by Linda Lewis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent service
Ordered Monday morning and my juice came Tuesday morning.
5

1 year ago

review by CR

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Another faultless delivery from Eco Vape... Great service... A two day turnaround... Delivery to left safe and sound.. can't fault the service...
5

1 year ago

review by Steve E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Not the item that I ordered and paid for courier service £4.99 when it wud of been quicker with royal mail normal post so wont be using again
3

1 year ago

review by David Chant

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Fantastic service delivered in 2 days would highly recommend thank you so much ecovape you have kept me going while your shops have been closed xx
5

1 year ago

review by Debbie Rollason

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Overall very good, ran out of stock, gave 4 as they did call & refund and partly to do with current situation
4

1 year ago

review by Rob

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

2nd review for eco vape this time 5????. Swift auto reply to say order received, then another shortly after that it had been processed and what earned the extra star this time was a txt to confirm date and time of delivery (which arrived on time).
Love the juice and love the service, will keep coming back for more.
5

1 year ago

review by Carol M

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered pack of sanitisers Saturday afternoon, delivered Tuesday morning. Excellent service.
5

1 year ago

review by Kevin Horrigan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hi my husband Peter is the one that uses the Vapes and he is very please
With the Quick delivery of it also the liquid for the Vapes came next day
Thank you
5

1 year ago

review by Jean Boot

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Speedy service, 1st time placing order and products arrived following day.
5

1 year ago

review by Karen Horton

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would lile to make another complaint, this time regarding Ross Gourlay, I made a complaint back in the beginning of December time, I was informed on the 21st December that my refund had been processed, obviously that was a lie. I've never experienced such bad service in my life. I've recently shared my review with various 3rd party sources so others won't have to suffer the same experience. When I first became aware of Eco Vapes I thought it was a professional company, obviously I had been mistaken. It seems like no one in the company really knows what they are doing; low quality e-liquid that's out of date and they couldn't even find my order even though I have provided my order number Order #893 (25th October 2018) ridiculous. After they eventually found my order they promised me the refund had been taken care of... It's now the 26th January and i have not receieved anything. Extremely poor business management! Wasnt even offered any compensation for my troubles even though everything was 100% their fault.
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Overview Reviews About Eco Vape Logo Eco Vape Reviews 133 • Great Star 1 Star 2 Star 3 Star 4 Star 5 Reviews Excellent 81% Great 6% Average 5% Poor 1% Bad 8% Filter by: We're currently investigating whether this review is in line with Trustpilot's User Guidelines. Learn more about our rules here. Eco Vape's reason for reporting The review makes the false accusations that our reviews are written by staff and describes our products in a defamatory way. STUART 7 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Updated 2 days ago Reviewer contacted Never again do I trust them I bought a Vaptio Super Bat 220W kit from you on the 27th September. I didn't even have it 3 days when I had to email you to tell you it had gave me a short circuit message when I put it on. I received no answer to my first two emails and it was only when I left bad feedback on Trustpilot that suddenly I did get an answer. I was then told by your customer service representative that it would be fine and that it was common to see a short circuit message. I thought at the time that this answer was utter nonsense because I own 11 other mods and in all the years I've had them, I haven't once received a short circuit message on any of them. I felt at the time I was being brushed off. I was also told it would probably be that the coil or tank was loose or too tight, this is also nonsense as I know what I'm doing when putting coils in a tank or a tank on a mod. Against my better judgement I thought I would trust your customer service and that it would be a one off. I have only used the mod lightly since then, I'm still on the second coil that came with the kit, that would surely tell you that I haven't used it a lot. Now this past week and a half, I have been getting the short circuit message more and more frequently, to the point of it's saying short circuit 3 or 4 times a day. You're still going to tell me this is normal I assume Sir? All you did was brush me off and knowingly sold me a mod with a fault. Not even one month of light usage and that's what my hard earned money got me from you. I really didn't want the hassle of having to return it, but I always felt I was lied to and should have insisted on a replacement. Now that will obviously be too late to do and your customer service really did well to lie to me that it was a one off and wormed out of replacing an obviously faulty mod. Not once in years of owning 11 other mods have I ever seen a short circuit message before the kit I bought from you. That will be the last order you ever get from me, that I can promise you. I should have known better than to trust a company that has a website full of 5 star reviews left by your own staff who are obviously not going to say anything bad, and any bad reviews I did put on the site never did appear.Thank you very much for how you treated me, to say I'm not happy is the biggest understatement going. I hope you're proud of your company. Your leave a message function on your website also doesn't work, I've tried for over an hour to leave a message on it. Hardware is really expensive too, anything they sell can be bought for a lot cheaper elsewhere, especially batteries, you can buy two for less than they sell one. Liquids, a lot of them taste really good, but so many are sweetener laden, coil destroying gunk. If you get the clearer ones they're ok, but so many are orange/red coloured and wear out a coil after 10ml when I can use one coil to go through 60ml of other brands. Loads of way better liquids out there costing a lot less. All in all, won't be back, like too many vape shops/websites, they have that attitude like they're doing you a favour by serving you and selling you stuff, they should realise they would be out of a job without their customers. Also too busy telling you how fantastic they are in emails than to actually deal properly with problems. Then complain to trustpilot that I lied that their website is full of reviews left by their own staff. Anyone with eyes can look and see them
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Yeah what can I say bought a damaged voodoo drag mini come to charge it,charger won’t go in as internals bent,eco vape response You damaged it and can’t do anything for you had it 8 days GO ELSEWHERE!!!!!!!!!
3

1 year ago

review by Joe Bloggs

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Eco-vape.co.uk Review

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