ecotricity.co.uk

Billed 11 months after closing account when had already paid. Double charged, no apologies.. Very disappointing. Rip off

I just recieved an email that i owe £122 after i moved out 2 months and closed my account. I've been waiting on the phone for over 1 hour also. Don't choose this company. They are criminals and deserve jail time.

OFGEM raised the cap so Ecotricity swiped the full 10% increase overnight. That'll be £150/yr increase for us. They might claim to have green credentials and a hippy boss but don't be fooled, Ecotricity are just another energy company putting profit before people.

Bunch of thieves I was out of work my bills were 522 a month for gas and electric !!! Can u believe it , I went in to financial difficulties and distress I couldn’t cope , they had 2500 out of me in 5 months for a semi detached house , I have reported them ,they robbed me blind I still owe them 447 after I changed companies .please stay clear I only join as it said it helped animals.i hope I can get some money back ,! In the hands of the ombudsman now I am still struggling to get back on my feet again

been on hold for over one hour - no reply to emails but have now sent a "commencement of county court proceedings"!!!!!!!

My monthly bill has increased significantly so I made an enquiry as to why - Your usage has increased (that old chestnut) which even if it had shouldn’t account for such a rise per month, I’ll be making comparisons when I have time and switch to another provider, I expect the following response........ I’m sorry to hear you’re unhappy but there’s been an increase plus Ecotricity are saving the planet (and using consumer funds to do it with). I’m off....,

I joined Ecotricity after they were number one on Which? but to be honest how they got there is a mystery to me. Someone was meant to be fitting an Economy 7 meter and after no one turned up I rang to chase it up. I was told on 4 separate occasions that I would receive a call back from someone to reschedule my appointment only they never did. Eventually I took it to the complaints team and it was rescheduled for 4 weeks away after some flimsy apology so we were forced to wait even longer. On another separate occasion we received a £500 bill for about 6 months as it had taken them ages to bill us. Not being able to afford this as a lump sum I set up a payment plan only for them to take the whole payment out anyway causing me to be in my overdraft over a bank holiday period where it could not be rectified as the banks were closed and Ecotricity told me the money could not be refunded until the next working day. This meant I had no money for my weekly food shop, my card being declined in a supermarket and me having to beg family for money just so I could stock my cupboards with enough food until I could get it sorted. The way Ecotricity handled this was shocking! They did nothing other than offer apologies, no good will gesture or anything for the inconvenience. They just didn't care. Eventually I went to Dale Vince the CEO and I think it was a lady directly below him who contacted us and offered £50 off our bill. It wasn't much but at least it was something. When I ring their customer service number, they are very professional and friendly, they just aren't very good at customer care. It's all well and good being nice and saying the right things but what good is that when they do nothing when something goes wrong. I have noticed Eco's rating has slipped down in Which - rightfully so. I am now leaving them and joining bulb! On a final note, we were advised we would be getting a smart meter fitted very soon and they would be in touch. That was 6 months ago. Since then, nothing...

staff are patronizing and cant do simple maths , said I was using £50 a month on gas and electric combined but wanted me to pay £100 a month!! expensive AS HELL!

Awful service , well no service, no account number sent, no welcome pack as promised, money straight out of bank account ( of course ), Customer Service do not answer phone for at least 20 minutes a call and then can go dead. Staff are arrogant. Change renewable or not.

Keep sending me bills from my old address even though I moved 3 months ago and have informed them 3 times now!

10 days to NOT answer a customer service email - it's not good enough, Covid or not. And did I mention how EXPENSIVE Ecotricity is?! We are out of here!

Don't be fooled by this companies image nor it's slick 'Green' marketing campaign. Extortionate prices, couldn't-give-a-monkeys customer "service" managers. Overcharging me for 12 months based on estimates despite being supplied multiple meter readings. OFGEM rules state that inaccurate bills based on guess work do not have to be paid until an accurate usage figure has been calculated and any monies owed refunded. Dale Vince tries to portray himself as an eco warrior...just another bandit CEO looking to steal from everyone he can. Swerve this bunch thieves at all costs.

I do not only not recommend EGOtricity (as it should be called) but also its owner Dale Vince is an arrogant dustbin of a Human Being. I have investigated his company and also Forest Green Rovers, on behalf of clients and customers of my business (I am a Fraud Investigator with over 20 years experience in the field) and both are very fishy. Ecotricity is ripping its customers off, and for too long it has hidden behind its 'Green' image in order to con the public - i.e. the philosophy is if it looks Green it must be good. Not always so as Ecotricity has shares in 5G companies which mine Lithium for Mobile Phone batteries! Also, as it has tied up the accounts of Forest Green Rovers in its accounts under a Section 400, it is difficult to ascertain how much money Ecotricity is putting into the club (or washing from other Green schemes as Extinction Rebellion's Andrew Medhurst has allegedly put ER funds into the club which have not been declared to HMRC and therefore this could mean that the club is trading illegally. I have also contacted the FA as to this matter, and so far have not received a response but they have acknowledged receipt of my email to them. A Green Scam and Sham!

We are customers since February 2017 and were very happy. We moved in a new house one year ago and then were billed on estimated meter reading. In September, we entered on the app the REAL meter reading, to clarify our consumption. Then... we received bills with "£0" every month. We thought that it was maybe because our initial estimated meter readings were too high... 6 months later, we received an invoice of £750.97 with the explanation: "your meter readings were locked by our system as they were lower than the estimated meter readings that had been billed to earlier. We know this isn’t ideal". But no commercial compensation as we wanted. On the phone: "we are happy when our customers realise this before us" and "sorry, we have a lot of manual stuff in our processes..." Conclusion: - we chose them as we absolutely wanted to have a green supplier - we are astonished and disgusted by the way our account has been managed. - we'd like to stay but we feel abused. We quit for another provider. Thanks for the poor service, Ecotricity! :-(

I'm a builder who unfortunately became a customer of ecotricity because the subcontractor that connected the utility services on a three house development I built used them. I didn't expect problems as all three houses would be empty until sold, so gas and electricity bills would be negligible. How wrong can you be? When the first house was connected big bills came in straight away. I explained that whilst the gas and electric was connected to the meters, it wasn't yet connected to the house, so no gas and electric had been used. This took some getting through but eventually bills were reduced to meter standing charges. Next problem was when the gas was connected from the meter to the house. The second hand meter leaked. An emergency callout to the network provider got a new meter, so problem solved (you would think). Bills came in using previous meter starting point and demands for £100's made and threats of legal action. Eventually this was sorted. Next was the year end. All previous bills removed from my online account, replaced with a year end statement showing £100's owed. Threats of court action. Eventually sorted, they'd switched back to the leaky meter readings. Next problem at following year end. Previous invoices gone from online account, annual statement showing £100's owed. Threats of court action. Apparently when my separate gas and electricity accounts were merged into a "dual fuel" account only the payments for electric were transferred over. The gas account showed as having never been paid. Funny how these issues always turn up at year end when the previous bills and payments are taken off the online account, isn't it? Anyways, sorry for the long post, but there's more. Second and third houses - I tell the utility connection people that I don't want ecotricity because of all the problems, but unfortunately they're contracted to use ecotricity only (since changed. They obviously realised what they were inflicting on their customers, so sensible decision). I'm thinking "how much harm can these idiots do, both houses are sold and they'll be gone in a couple of months". So ecotricity connect houses two and three. First invoice £10,000 plus. £5000 each for the gas. Not yet connected from meter to house, no gas used. Idiot from the collection department on the phone threatening court action. Thought it was sorted, apparently their second hand meters has been given zero initial readings instead of the readings on the meters. Next month, bills have gone up to £15000. One of the houses has apparently used £5000 worth of electricity. Not bad seeing as the meter was not yet connected to the house. Threating phone calls, letters threatening court action. Thought sod it, the houses will be gone in a couple of months and we can sort it out then, so gave up for a bit. Oh, forgot to mention - I set the accounts up as personal, not business to make it easier to hand over. No problem first house, second hand third the accounts were set up in the company name, despite the company not setting up the accounts. Rates were higher for companies. That was eventually sorted out. Right, nearly there. All houses sold, final meter readings given. Accounts for the first and second houses have been partially merged, some payments made for the first house have been assigned to the third and the final gas meter reading given for the third has been ignored and a made up one given to the new owners supplier (Apparently the initial reading, not the zero one resulting in the £5000 bill, but the actual one, has a 5 where there should be a 3 and is 200 units out so someone decided to just make up some numbers and send me the bill). Lots of threatening letters, no payment made. Threats of court action. Failure to accept that I no longer own any of the houses and the poor sod living at the first house is getting all the letters, despite on five separate occasions me giving the address to send correspondence to. And there we have it. All I can say is I'm glad that I chose to pay by bank transfer, because these criminals would have robbed me blind if they'd had access to my bank account. I hope they haven't been sneaky and sent court proceedings to house one during the lockdown and trashed my credit rating. My position is that when they manage to send bills for what is owed I have the money waiting. In total I owe less than £200. After going so far down this road though, I'm kind of hoping this will end up in court. I think I'm owed at least £10,000s in damages. Please sue me if you are unable to calculate the bills, and I'll rain all hell down on you in my counter suit.

Today I spoke with a outstanding Agent called Emma D. The services to provided was amazing and I couldn't of asked for anything more from her. provided me with the info I requested. This agent is outstanding and for 8.30 in the morning, a joy to speak to. A good Voice for your Company. "Emma ill enjoy the 2 bottle of gin when they arrive"

Disgusted with this company, Joined because of a offer of £50 lush vouchers and the factit was "Green" energy, well never got the vouchers and we use a token meter and I have gone from using £20 each week to £27!! I literally put the £20 electric in and rather than give me the full £20 credit it drops down to £13!!! And don't even think of usuing the emergency which is only an allowance of £5, Its inexplicabe how they are taking so much. This week I had used £2.17 of the emergency ( despite putting on £30 last week) I just purchased £25 on the card put it in expecting it to drop down to £22 instead it drops down to £18!!! Its a complete rip off, do NOT switch or TRUST.

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