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3.9 / 5

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essentialenergy.com.au
9 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.1

Reviews

5

Social

5

Featured

3.5

Technical

Is essentialenergy.com.au legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Based on 9 reviews

Smart.Reviews

3.9

9 reviews

Essentialenergy.com.au Review

Home page for Essential Energy website - access self service tools and information about your electricity supply

Essentialenergy.com.au Customer Service Contacts

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Last update: Wed, Mar 9, 2022 2:17 AM

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Essentialenergy.com.au Reviews & Complaints (9)

I was told by my energy company that for essential energy to do a final meter read for me that it would set me back $93.19. Obviously I assumed this was a lie as no one could ever possibly think it's that hard to go for a five minute drive (literally) and read numbers from a box. After I was unable to find a definitive fee on their website, only finding a charge for $86.58 for self-requested, I sent essential energy an enquiry simply asking how much they really charge for this to happen and I was answered by none other than Einstein himself. Einstein (Brad Kirkman of essential energy), told me: "Thank you for your inquiry received in this office today relating to how much Red energy is charged for disconnection. All of Essential Energy’s costings and charges are located on our website. Essentialenergy.com.au". Thanks genius. Clearly the staff are incompetent at answering even the most basic of questions; failing to even realise that I clearly stated meter read and not disconnection. So with the lack of assistance I did some digging on other websites with a human friendly layout and discovered that YES they actually do charge nearly $100 just to drive around the corner and write a number down!

In summary, essential energy has incompetent staff and exorbitant fees for even the smallest tasks. If you are lucky enough to have a choice of energy distributor, don't pick these clowns.
1

3 years ago

review by Mark P.

This level of incompetence, compounded by the fact that nsw's energy and water ombudsman 'ewon' has received massive amounts of complaints in 2018/19, shows how useless Australian service industries are.
2

3 years ago

review by Nick E.

Why are you guys always turning off our power in the middle of summer for most of the day? This is the 3rd in a very short time. Why aren't you working on the issues while we sleep? We pay enough for it I'm sure you can afford the overtime.
1

3 years ago

review by Langer K.

Street light (Pole No CE 56694) has not been fixed for over 6 months after being reported 7 times. If these people cannot replace a Street light then I can understand now why electricity is so expensive. Absolutely hopeless as they lie to me every time I ring telling me that someone has been out to fix the light. Not true - the light is still not working and has never been fixed.
1

3 years ago

review by James. O.

Sitting in a 38deg evening and into my 5th hour of No power and still No idea when its gonna happen. The switch being turned back on.. My friends live in Vic 1 hr away and Powercore sends a TXT on when the power is out, due to be back on and a final one when it is back on.. Essential Energy wont allow you to talk them even if you own a food business. NO ONE HAS ANY IDEA WHATS GOING ON. the thing is, they do know. They have a rough idea whats going on especially if they are waiting for a special technician from another area. It would make a difference if just a little information was shared. We all have Familys, its a school night, we have food business and we are all in NEED of some sort of info. WHY HAVE A WEBSITE THAT YOU TELL US TO GO TO FOR INFORMATION THAT IS NOT THERE...
Monrel Essential Energy.
1

4 years ago

review by Greg K.

Power out notified 6hrs later,they have no idea when will be reconnected very poor service,you definately don't get what you pay for very unprofessional,electricity providers must be made accountable,they are just greedy very un australian.
1

4 years ago

review by Tom H.

I had an additional 5.5 KW solar system installed thus adding to my older 2.2KW system. Expecting a huge increase in feedin too the grid I was most disappointed on seeing it was about 1/2 or less than expected. They system was forever cutting out and apparently due to reaching some maximum to the grid. I contacted Origin Energy who told me they didn't cause this and to go to Essential Energy. My email to Essential was, in the same day, responded to by phone to arrange for a technician to come to my place - a rural property. They were here early the next morning and on discussing the problem they wound don the voltage at the transformer from 261V to 241V. That solved the problem as we could see by standing and watching the solar system meter reading as it immediately went up to near maximum and stayed there. Since then my 5.5 KW system has been feeding in daily totals of about 30KW in contrast to the 10KW or so it had been doing. Thank you Essential Energy for your rapid response and adjustment to the transformer. My system will now become a good investment as expected when I purchased it. BTW I recommend spending the money on a meter for keeping track of your solar production, feedin and usage.
5

4 years ago

review by Alex6 L.

Had a power outage 10.30pm 29-6-19 reported it to Essential energy they had a technician at my home in 15 minutes repaired it in a further 15 minutes the technician was very helpful
5

4 years ago

review by Graham Bazzacco

We found that this business has an active Facebook page with 29484 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Essentialenergy.com.au Review

Home page for Essential Energy website - access self service tools and information about your electricity supply

Essentialenergy.com.au Customer Service Contacts

No contact details for this company.

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