esystor.com

its taking more then 2 day to ship my order, im not impress at all at how some prefer to take their times. it doesnt matter new years or not...it probably take 3 or 4 or 5 day who knows, i guess we'll see...it's just a small order btw, i just don't get it :(


Plz beaware that the policy is a bit harsh...

Orders are not binding upon Esystor until accepted and confirmed by Esystor. Once an order has been placed and accepted by Esystor, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only on the following conditions;
Penalty of $15.00 or 4% of the total invoice amount, whichever greater

Esystor cancels due to its inability to ship the goods

good luck trying to cancel any order without any FEE being processed right under your belly. Another thumb down :(

I live overseas, and finding a hardware vendor that will ship to my location is not easy, let alone finding such a vendor with competitive pricing. Was happy to find esystor.com. I purchased a 120GB firewire hard drive, a firewire CD/RW and an empty firewire enclosure. Prices were incredibly low, even with $80 for shipping. Quick order confirmation and easy to check order status. One minor quibble, browsing the site could be easier, and some product description is lacking. Would like to buy more from them, if they expanded the product selection. Nonetheless, overall experience was very positive and I would recommend them without hesitation.

I order two hard drives on 7/20/2003 for $275 each ($550 total). The next day, they sent me an email telling me it was out-of-stock and sent me a link to a similar drive that was $365 as a suggested alternative. I checked the site again and the price for my original drive jumped up to $365 each. I told them I would accept the alternate drive, but refused to pay more since they were equal in price. They said $365 was the only price they could offer. The next day, I also had my friend email them in a way unrelated to my order asking them if they had the original drive I ordered in stock for immediate shipment – they replied yes. After more emails, the company told me they would offer $355 each, but that was the best they could do. Then I replied and told them no, I want the drive I ordered. The next day, they told me it was out-of-stock still. Then I wrote them back and told them that I knew they had it in stock and I was going to contact the BBB about this if they continued lying to me. They continued, so I am. I can provide the emails, web site information, and order printout if you need them. They placed my order on hold and referred me to the company policy.

Bought a Samsung 60GB drive. Price was as advertised and order was shipped promptly. My system would not recognize the drive and I returned it as defective. They emailed me back that drive checked out ok. They would only charge for return shipping and not for a non-defective return. I needed to update my bios to recognize large drives.

My only complaint is that it took a few emails to get an RMA number.
I would definately buy from them again.

Great store, I purchased the 120 gig external hard drive from them, I was unable to get it to work at first, so I emailed service and I was answered in a few hours. All I had to do was format the drive.
Works great now.

To whom it may concern,
My name is Becky Peters and I purchased a DVD Burner and it is now not working. I tried to go to the on line return center and it is not up. I would appreciate it if someone would please get in touch with me and let me know what needs to be done and when this issue will be attended to
Thankyou,
Becky Peters

Good price, free UPS Ground shipping for Samsung SyncMaster 191T LCD monitors. Ordered Sunday evening, arrived Tuesday evening, OK it's only a 216 mile shipment.

Purchased a Samsung 172T LCD monitor. They were very responsive to my email inquiries prior to purchase. Excellent experience, shipped same day it was ordered, competitive price with free shipping. I was a little concerned that there were only 8 reviews posted but they were all positive so decided to take a chance. Would certainly consider them for future purchases.

Purchased a Compact(3.5in) External Firewire Case with Hitachi 120GB 7200rpm from this company. Guy called me next day to confirm it was me on the CC because I put down a diff ship to. Got an email about 2 hours or so later and UPS tracking info etc. Unit arrived no problems. I had no problems and the process was pretty quick. I will probably pick up another HD from them.

Esystor's contact numbers
#866-444-1876 or #909-444-8132


MACINTOSH USERS BEWARE!!! Esystor's FIREWIRE/USB PRODUCTS ARE NOT SUPPORTED WITH NATIVE MACINTOSH DRIVERS AVAILABLE WITH OS 8.6 THRU 9.2.2. OS X USERS BE CAUTIOUS!!!


I am alledging false advertising:

1. Misrepresented that Seagate Hard Drive in CoolMax external drive housing was Macintosh supported from OS 8.6 thru OS X. I tried device on OS 8.6, 9.0 and after an upgrade to 9.2.2. Apple System Profile recognized that their was a 'device' connected on USB. Mac Disk Drive SetUp gave a result "cannot initialize a disk in an unsupported drive".

2. Advertised that installation and 'Data Security" software would be included. Installation software for Windows was included. The instructions stated that Macintosh drivers were also available on the C309 disk but they were not. Technical staff directed me to numerous sites to download an appropriate driver...all were for Windows OS. Latest Mac Firewire and USB drivers fail to support Cool Max interface PCB & drive housing. CoolMax website does not respond to emails. No 800# for technical support.

3. www.esystor.com uses the Macintosh logo which implies that the associated product is supported directly by Apple/Macintosh driver software. Apple website redirected me to the OEM for the necessary driver.

4. Esystor represents that the drive I purchased was tested on a Macintosh computer prior to shipment. If this were true, they would have available the necessary driver to email me from their Walnut, Ca. store.

I returned the device only to have Esystor report that the interface cable was loose and the hard drive was now working fine. I was directed by Esystor technical staff Michael Cho to remove the drive from the housing, likely resulting in the loose connector. The message "cannot initialize a disk in an unsupported drive" occurred prior to that final attempt to get the device to initialize & partition.

Esystor wants to return the HDD to me with no mention of including the necessary driver. I would be back at square one! Should consumers lose 15% of the value of a product, original P & H, and return shipping because of a company's false advertising? NOT!

If this is not resolved immediately, I will be notifying Apple and the FCC regarding the false advertising. EBay declines to get involved without paying the Square Trader $20.00 fee. I will leave negative feedback on April 9, 2004 if not resolved to my satisfaction.

I am not the only Macintosh user thus inconvenienced. Esystor's business volume permits them to advertise that they are EBay's #1 Hardware store. Ebay/PayPal rake in the bucks, Esystor makes a killing, and consumers are left to 'bite the bullet' when the product fails to perform as advertised.

MACINTOSH USERS BEWARE!!! Esystor's FIREWIRE/USB PRODUCTS ARE NOT SUPPORTED WITH NATIVE MACINTOSH DRIVERS AVAILABLE WITH OS 8.6 THRU 9.2.2. OS X USERS BE CAUTIOUS!!!



4/5/04 - 10:13 PST
After lengthy discussion with Charlie in the RMA Dept, I was left with the impression that the incompatability of the CoolMax HDD was an error on my part. Charlie was not technically oriented. Said he would submit the request for a refund but I would likely be charged the 15% restocking fee. Still no admission that there was any false advertising...only that they publish what the manufacturer sends them.

Contacted Michel Cho to alert to the deficiency in drivers for per-OS X Macs and error on MFG's installation manual regarding inclusion of driver for Macs.
Michael is excellent both as a technician and in customer service. After brief review with me and consultation with the RMA staff, he called me back with a promise for full refund of $165.00 by weeks end...we'll see!


4/22/04

Received refund of $149.00. Lost $26.00 in S&H

Esystor still advertising compatibility for Macintosh OS 8.6 thru 9.2.2 and OS X.

They have yet to direct me to a site where I can download a driver for the Cool Max HDD enclosure. HDD does not accept standard Mac formatting or initializing without a third party program.

Esystor fails as a resellor in their reliance on what the supplier claims a product will do. I give them kudos for technical support, but management needs to prove availability of Macintosh drivers BEFORE they use the Mac logo in their advertising.

Will not buy from again.

I bought a Samsung hard drive.
The shipping was fast with tracking # provided in email.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.