express.com

3 / 5

express.com

express.com
27 Reviews
3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3 / 5

Trust Score

2

Reviews

5

Social

1

Featured

5

Technical

Is express.com legit?

  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Mostly not trusted websites are linking to this site
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

27

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
choies.com choies.com
1 review
5 5

Trust score (5/5)
Princess Awesome Boy Wonder princess-awesome.com
1 review
4.9 4.9

Trust score (4.9/5)

Princess Awesome Boy Wonder - A clothing store that honors the wide range of children39s interests Think dresses with dinosaurs boys39 shirts with unicorns adult women39s clothes with video games and Science Math for everyone

TruffleShuffle truffleshuffle.co.uk
29 reviews
4.9 4.9

Trust score (4.9/5)

Shop our range of Exclusive and Official 80s T Shirts Retro Clothing Cool Gifts and Accessories Free UK Delivery Same Day Dispatch

RaidLight raidlight.com
1 review
4.9 4.9

Trust score (4.9/5)

Entdecken Sie die bekleidung trailschuhe jacken shirts und Ausrüstungs kollektion auf der offiziellen RaidLight-Website

aeropostale.com aeropostale.com
1 review
4.9 4.9

Trust score (4.9/5)
joanieclothing.com joanieclothing.com
3 reviews
4.9 4.9

Trust score (4.9/5)
1015store.com 1015store.com
1 review
4.9 4.9

Trust score (4.9/5)
Alloy Apparel alloyapparel.com
1 review
4.9 4.9

Trust score (4.9/5)

Tall womens clothing denim jeans pants bodysuits tops jumpsuits and dresses Sizes up to 37 inseam Sizes up to 20XXL

buycoolshirts.com buycoolshirts.com
1 review
4.9 4.9

Trust score (4.9/5)
winserlondon.com winserlondon.com
11 reviews
4.8 4.8

Trust score (4.8/5)

Looks like we do not find any mentions for this business (yet)

Based on 27 reviews

Smart.Reviews

3

27 reviews

Express.com Review

No description for this company.

Express.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

loading

Is this your company?

Access SmartReviews free tools for businesses and start getting closer to your customers today!

Last update: Wed, Mar 9, 2022 1:24 AM

  1. Smart.Reviews
  2. Categories
  3. Clothing Alteration Service
  4. express.com

Write a review

Point: Average

Review express.com

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Express.com Reviews & Complaints (27)

Filter reviews by tags

delivery 3 /5

price 3.7 /5

quality 3.5 /5

customer service 3 /5

on-time

After 3 years of being a loyal customers and a few thousand dollars later, I'm pissed off and shocked at the horrible customer service. They will not offer free online returns (I asked because most retailers are offering free online returns due to stores being closed b/c of Corona Virus). So I asked them if I could combine my returns from multiple orders and ship back in 1 box so I only have to pay 6.99 and they said "I could do it, but they would charge me 6.99 for each return" !!! WTF is that garbage ! I asked about lowering my monthly payment as well since my new job is being delayed, again because of Corona, and they were SO rude to me over the phone, telling me it's my fault because I keep ordering clothes from them and there's "nothing they can do." These are just my RECENT complaints as I've had issues with them in the past, including being charged double by the sales people and/or sales people returning my items but forgetting to ring them item back to my card. They also won't fix errors over the phone. So I had to drive 2 hours back to the store to fix THEIR mistake. Too bad because I honestly love the style and get lots of compliments whenever I go out wearing Express brand clothes. Once stores open back up, I'm returning the stuff I do not want to keep and cutting up my store card with them. There's hundreds of other shops to find cool, trendy clothes. They need to train their people to be more friendly and less hostile.
2

3 years ago

review by Allie G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I spent at least 600 dollars in express dot com on the clearance section and everything went smoothly. I didn't have anything take more than a week to get to me and it all arrived correctly.I didn't buy everything all at once either so for there to be close to 10 separate packages coming, it wasn't bad.
5

3 years ago

review by Austin H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I order online from express all the time and never had issue, not once. I had to return a jacket before, went to the store they put the money right back on my card and I ordered different size, no problem. Their clothes fits me great, I'm tall and fit, and love their style. Sometimes they sale out quick of product I like in my size but that's understandable. For the quality and style I think the price is accurate.
5

3 years ago

review by Igor T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Shipping is a rip off They dont tell you what your shipping charges will be. I was charged $30 for 3 items. They sent them in three different packages, with two different carriers. How about sending them all together from one carrier and saving the consumer a couple dollars? I will never purchased from Express.com again!!!
1

3 years ago

review by Cassondra C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Update, 1 week later: Express did contact me and offer me a full refund. Too bad it was such a hassle in the first place. I have updated my review from 2 to 4 stars, as at least I'm not out the money. Original Review: I was happy to use the online order system, searching was fast and easy. However, when I discovered that my shipping address did not match my billing address, I contacted them immediately to change my shipping address. Mere seconds after placing my order, I was told it was "too late" to make any changes. The sale was final, even though I'd never see me shipment. I contacted them again, asking them to cancel the shipment and refund me, but they once again said I'd need to return the package to receive a refund. I guess I'm just out $140, until I dispute this with my credit card.
4

3 years ago

review by Tyler B.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I'm so sick and tired of your useless app. It continues to stall, logs me out, says things aren't in my cart when they are, fails to update my cart when I try to delete something. Totally annoying and needs to be fixed!!!!
2

3 years ago

review by Sarah P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I attempted to return a defective Top I purchased online to a store to avoid the ridiculous $6.99 shipping cost. Unfortunately the store was closed do to the corona virus. I called customer service for a one time free of charge shipping return label and they refused. I am shocked how there is no loyalty to their customers. They make millions of dollars on us and can't provide a one time courtesy. It is not so much the money as it is the treatment of their customers. Never again will I shop there.
2

3 years ago

review by Elaine T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Express told me they couldn't cancel my order even after a few seconds after placing it. My order was mistakenly ordered twice so I obviously didn't need the same skirts and shirts twice. It is a terrible policy as an online clothing store to not allow for cancelations of any sort. I am extremely disappointed.
1

3 years ago

review by Karla G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have lots of classic clothing from Express it never hurts my sensitive skin. I wore a beautiful black pant suit from express to a concert. I loved great exchanges and returns are simple and drama free
5

3 years ago

review by Jen L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Use to love their clothes but after the online shopping experience I had with them I will never shop with them again. IF you are from Canada do not buy anything online. If something goes wrong no one can help you as no one knows anything about international order. Customer service is useless, even the managers are useless. Also watch out because you will be charge a ridiculous amount of duties on your order. Honestly would never recommend this company to anyone. They should be ashamed of themselves that they call themselves a company.
1

3 years ago

review by Ago K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have a ton of pants from express, all size 2s. My last order was for 2 of the SAME pairs of pants: same size, same, color etc, but one was much smaller than the other. I held them up side by side, and sure enough, one was tiny. I called customer service, and they said I had to pay $7 to return THEIR defective item. Their stores are closed, and this is the result of THEIR mistake, yet I have to pay for it? B.S. Then they kept trying to get me to buy ANOTHER pair over the phone promising it would be the right size... but that I'd STILL have to pay $7 extra to send the defective one back. This place has been making their clothes cheaper quality for some time... looks like they've done the same for the customer service. Express, when you're selling pants for 79.99, your customer don't want to play size guessing games, and deserve better service. Get it together.
2

3 years ago

review by Anna B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

this was my first time purchasing from express.com. I ordered an item in a specific color which they didn't have available in any of the local Express stores. the merchandise itself was superb and very flattering. I would have given this online merchant a 5 star review.... however, I wasn't too impressed with the mysterious "International Processing Fee" that was added to my order amount. I've never encountered anyyyyyyyyyyy online retail merchant that would charge this unheard of extra fee. Ever. Sure looks like an easy way of charging extra hidden fees to me. Shame on u express.com.
2

3 years ago

review by Brigette D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I used to love Express' Portofino tops but lately, it's like they are made of paper. Super thin, and never the same color shown on their website. This is the 3rd time, and it feels deceptive. The quality is also upsetting. The buttons are barely sewn on and there are loose threads everywhere. Also, they mail coupons that never work and they constantly email to post reviews, but then never actually post anything critical. Don't trust their reviews!
1

3 years ago

review by Iris Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My boyfriend received a Jacket for Christmas that was too small so we brought it in to exchange it. He tried on probably every jacket express had and all of them were short, square, baggy, and the sleeves on all of them were too short for his arms. In conclusion if you are tall and skinny don't buy your jackets at express they only tailor to fat short armed folk. None of them were tailored in they were all basically garbage bags with short sleeves. 0/10 buying men's clothes here again.
2

3 years ago

review by Liz A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ive found some really nice things at Express but cant shop here on a regular basis because they have overreacted prices that are beyond the scope of quality for the merchandise they sell. I now only shop here when in need of something specific and most of the time, its still too expensive.
2

3 years ago

review by Yalonda P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered items September 19th. Today is the 30th and I still didn’t receive them. Message I received was it shipped. It is frustrating.
1

3 years ago

review by Moraahn F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Express.com promotion on home page was order by 10 am Dec 21 and get it before Christmas: free 2 day shipping. I ordered on Dec 19, shipped Dec 20. YET, item wasn't received till AFTER Christmas on the 27th! It's 2017! POOR impression will be shared all my family.
1

4 years ago

review by Dancingmarilyn T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a coat for my son for his birthday he recently moved to a colder climate. We received a email with tracking for UPS and a link to the Express shipping page stating that the gift would arrive in a few days. It never arrived, UPS has no record of the tracking number. The coat is now out of stock...so sorry here is your money back the cost is not available. I am so mad, he didn't get his Birthday gift and someone at Express most likely took it from the shipment because it was assigned a tracking number but never left there facility. DO NOT SHOP ST EXPRESS!
2

4 years ago

review by Maxzorin X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Warning: two employees of the Express.com recently joined the ISIS terrorist organization, swearing in black flag, the symbol of the self-proclaimed Islamic State: their mission is to form ISIS sleepers’ cell of like-minded individuals and to follow the path of Allah. One day these sleepers might use radical weapons such as cutaneous anthrax powder to poison the clothes ready to be delivered to the customers. When anthrax spores get into the skin, usually through a cut or scrape, a person can develop cutaneous anthrax. The first symptoms are: a group of small blisters or bumps that may itch and a painless skin sore with a black center that appears after the small blisters or bumps. Most often the sore will be on the face, neck, arms, or hands. Without treatment, up to 20% of people with cutaneous anthrax may die! Be careful and try to avoid buying from Express.com, you’ll never know when the anthrax powder will be used.
1

4 years ago

review by Zlohunters L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Super sexualized music even saying 'f-ing' played in my ears while I needed to call their store 3 times today. And it's Christmas time. Selling sex is obviously part of their business and I find it offensive
2

4 years ago

review by Carolynjcf W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Load more reviews

Looks like we do not find any mentions for this business (yet)

Express.com Review

No description for this company.

Express.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

loading

Is this your company?

Access SmartReviews free tools for businesses and start getting closer to your customers today!

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with

Facebook Google