firstgreatwestern.co.uk

Expensive fares always increasing at more than inflation, delays, overcrowding, non-working lavatories, queues to buy tickets at Reading station. They only survive owing to lax or non-existant regulation.

Having recently booked in advance a return ticket from Heathrow Airport to Tiverton parkway at a cost of nearly £60, I was then refused travel as the information I had was not deemed valid as it was not an ' E ticket ' inspire of proof it had been paid for by way of demonstrating bank statements etc, I then had to purchase A NEW TICKET that was unable to sustain the duration of travel needed.... Suffering from severe anxiety as well as other mental health issues, I feel that the customer services and advice I was given / received was beyond compare! I have never felt so humiliated, ignored and degraded EVER before. Just HORRENDOUS... I am utterly disgusted and with seriously have to consider if I will ever use Great Western Railway services again... As far as being a ' cost effective and environmentally ethical alternative to cars, busses or flying to London... '. Forget it! :( :( :( 1/10. Angry and upset beyond words!!! I will be seeking compensation!! / Refund!!!

We found that this business has an active Facebook page with 5219 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.