scotrail.co.uk

4.3 / 5

scotrail.co.uk

4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.2

Reviews

5

Social

5

Featured

5

Technical

Is scotrail.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

4

reviews

vs

0

AI declined reviews

0%

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Based on 468 reviews

Smart.Reviews

4.3

4 reviews

Reviews io

1.33

12 reviews

Trustpilot

1.7

452 reviews

Scotrail.co.uk Review

No description for this company.

Scotrail.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 1:36 AM

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Scotrail.co.uk Reviews & Complaints (4)

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refund 2 /5

customer service 3 /5

Oh my god avoid this "service" if you can. I have to use them daily for work so I know. They left a vulnerable adult stranded in an unfamiliar town during the "beast from the east" snow storm in early 2018. Could not have given less of a passing concern to his wellbeing. Refused to even consider the possibility of compensation for his 3 day ordeal. He was seeking the whopping great sum of £170 to cover part of the cost of having to stay in a hotel. A hotel which was 2 miles from where they abandoned him. Remember this was in blizzard conditions and involved him walking along a dual carriage way with almost zero visibility. Disgrace to the great nation of Scotland. Please ensure you all claim for any delays to your journeys. Its easy just google delay repay scotrail. A couple of minutes and you'll be done. If you're delayed by 30 minutes they have to compensate you. 2 hours and they have to refund the full cost of your ticket. Make their pockets hurt its the only language they understand.
1

3 years ago

review by David Smith

#refund(1/5)

Bad enough service, but when you write to customer services it is even worse, four months to get any kind if response or apology, even the CEO is no better, an offer of £25 goodwill gesture is not what was needed, and understanding and genuine apology rather then excuses would have been far more welcomed Booked seats, but carriage was closed, no seats, eventually was given a seat by a kind lady, only to be told to move trains to another platform, so lost it again! Unsafe definitely, packed like animals, (they get more space by law) no ability to see toilets let alone get to them, Scotrail should have paid me to suffer what I had to with them, and no one cares at Scotrail, £250 would not cover the pain suffered using what no one could ever call any kind of service.
2

3 years ago

review by Deleted User

#customer service(3/5)

got on the train, bought a return ticket - put off at the very next station - as Scotrail decided to cancel the rest of the journey, no explanation given. I went directly to station office to request a refund - the guy at the station ticket office told us we had to apply for a refund via the website - website tells us to take tickets to the station for a refund, and so round and round this goes.
1

4 years ago

review by Deleted User

#refund(3/5)

We found that this business has an active Facebook page with 86697 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

Scotrail.co.uk Review

No description for this company.

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