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25 Reviews
3.8 SmartReviews Score
Recent Reviews
Our travel in bus with you was horrible ! 1) It was more expensive if you compare with the price in hotels in Ha Tien or Chau Doc, but it's ok if all your organisation was perfect and confort was better ! But it wasn't !! 2) we taked 4 bus and between them nobody explain to us why we need to change or where we had to go ! 3) in your information, you say the arrival was for 11.30am... we arrive at 2h30pm !! Never again with you !
Bad
3 years ago
Le voyage était tel que décrit sur le site. Le personnel de la compagnie de bus était très polie et serviable. Je pensais ne pas avoir reçu mon billet de bus mais l'équipe du support m'a demandé de vérifier mes spams et en effet le mail y était. Donc 5 étoiles.
Excellent
3 years ago
3 Reviews
4.3 SmartReviews Score
Recent Reviews
Oh my god avoid this "service" if you can. I have to use them daily for work so I know. They left a vulnerable adult stranded in an unfamiliar town during the "beast from the east" snow storm in early 2018. Could not have given less of a passing concern to his wellbeing. Refused to even consider the possibility of compensation for his 3 day ordeal. He was seeking the whopping great sum of £170 to cover part of the cost of having to stay in a hotel. A hotel which was 2 miles from where they abandoned him. Remember this was in blizzard conditions and involved him walking along a dual carriage way with almost zero visibility. Disgrace to the great nation of Scotland. Please ensure you all claim for any delays to your journeys. Its easy just google delay repay scotrail. A couple of minutes and you'll be done. If you're delayed by 30 minutes they have to compensate you. 2 hours and they have to refund the full cost of your ticket. Make their pockets hurt its the only language they understand.
Bad
3 years ago
Bad enough service, but when you write to customer services it is even worse, four months to get any kind if response or apology, even the CEO is no better, an offer of £25 goodwill gesture is not what was needed, and understanding and genuine apology rather then excuses would have been far more welcomed Booked seats, but carriage was closed, no seats, eventually was given a seat by a kind lady, only to be told to move trains to another platform, so lost it again! Unsafe definitely, packed like animals, (they get more space by law) no ability to see toilets let alone get to them, Scotrail should have paid me to suffer what I had to with them, and no one cares at Scotrail, £250 would not cover the pain suffered using what no one could ever call any kind of service.
Poor
3 years ago
2 Reviews
4.2 SmartReviews Score
tfgm.com
Recent Reviews
The car parks may be free unless you contravene ONE of the signs in the car park which states that customers & disabled people in bays will have a parking charge if overlap the marked bays. The charge is an extortinate £100. There is a reduced amount of £60 if paid within 14 days but if you appeal to the ombudsman you loose this cocession.
Bad
3 years ago
sylvia mundy
Hi, if anyone gets the 524 late at night i need to warn you that sometimes they DONT SHOW UP. My boyfriend gets the 524 at either 8:45 or 9:15 and sometimes they dont show up. I would like to see this improve.
Poor
4 years ago
Deleted User