Focus Fireplaces

These pans are lightweight, easy to use and to clean. They look good too! The box they arrived in stated the weight was 6kgs overall. I have followed the instructions of washing and drying them, and conditioning them with a little oil removed with some kitchen roll. The handles have a nice, comfortable grip and I'm now looking forward to using them on a daily basis.

I bought a gas fire and fireplace from Focus. Their product knowledge appeared to be good and the wide choice in their showroom made us pick this company over others we had visited. I was disappointed to find that my fitted fireplace had many 'natural' marks in the stone which I found unsightly. I believe that the level of marks on the one in the showroom model should be representative in colour and number to the ones that the customer will receive. I understand that natural products have natural marks but mine also had four large blotches caused by staining from the water used and one 'thumbprint' which nobody seemed to know what it was. I am amazed that this fireplace was thought to be acceptable when examined before fitting and when actually fitted, in my opinion quality control is poor I recommend that any future customer examines each piece of stone before it is fitted. Focus replaced the fireplace but there has been no courtesy call to ask if we are satisfied.

We searched online and found that this business has an active Facebook page with 199 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.