Fossil

The packaging was good, it came on time. I don't like having to contact customer services or receiving a product that has nothing to do with what was displayed, in this case all my fears were knocked out of the park.

Fossil have a good range of products at reasonable prices. Their online service was second to none with prompt delivery and hassle free service. Would recommend their products and online shopping experience to friends and family.

I bought a Fossil watch in Miami a few years back which was a great experience at the time. A year or so later the pin came off the band and I put it in my desk drawer. They opened a Fossil store at the Tanger Outlet so I took the watch there to be fixed. To my surprise I was told that it was not worth there time to send the watch in due to the cost of the band. I should buy a new watch I was told. Out the door I went and the Fossil watch went right into the trash outside the door. My opinion is don’t waste your time!

I purchased a product online during 30% off sale and was told days later that they ran out of stock even though I could see product online in other countries and also in stores here in Australia. Then customer service didn't want to do anything to help supply product.

Seven days later I looked online again and there the product was. Obviously cant be trusted and you may as well should save your time and not purchase their products as they are probably bait advertising and trying to get you to purchase more products that one and will not deliver the product you probably wanted in the first place.

Paid for 3-5 day shipping and after countless days it's now scheduled to deliver a month after order was placed. Customer service offered me 20% off my next order. HA!

After sending (UPS) my 20 year old Fossil watch to the Dallas, Tx repair center for a new crystal on 2-28-19, I then thought maybe I should read reviews about their service. Wow! It sure looked as though I made a mistake both is sending it to them and, especially, not reading the reviews before doing so. But...my experience with the service center was far different than what I've (predominantly) seen documented here. UPS tracking info confirmed that the Center received the watch on 3-6-19. On 3-12-19 I received, by email, a quote for the crystal replacement: $37.11 including $8.50 shipping and $2.11 tax. I immediately paid the invoice. On 3-14-19 I received an email from the repair center advising that the watch was on its way back to me. Today (3-19-19) it arrived in perfect condition. That is 20 days from the day I shipped it to Fossil to the day it arrived back to me, repaired as requested...well within the "2 to 4 wks" promised by the company. Total cost: $51.24 ($14.13 for UPS shipping to Dallas plus $37.11 for a new crystal, return shipping, and tax). I am completely satisfied with the service I received from the Fossil Service Center (FG Services) in Dallas, Tx.

Double charged my credit card and after 5 calls and 1 month later still doubled charge has not dropped off.
They are thieves and I even wrote a good review on Facebook for the company when I thought they took care of my problem.
I’m calling again to ask for supervisor

Charged my bank account twice erroneously because they didn't approve the billing (bank approved but fossil did not) and then went through third time, had bank remove other 2 charges (though fossil assure me they would drop off in 3-5 business days I was not happy letting $500 sit off my card for their issues) and then the following day I get charged AGAIN for processing funds for the items I already have a transaction for. I authorize a one time payment to be processed to my card, not to allow you $1000 in holding on my account for 3-5 days for a $250 order just because you decide to split the order up and ship it separately from different locations. Split the finances up in house. Do NOT send another fraudulent charge through on my card when an existing charge has already been placed and then explain to me that's "just how you do it" when no one in the world processes transactions this way. Never again Fossil. You just lost a customer for life over your horrible business practices and idiotic customer support who is further unable to comprehend or explain your shady business practices. Thanks to Chase Bank's great customer service I am not stuck without $750 for 3-5 business days while you twiddle your thumbs and don't care at all, but erroneously and repeatedly placing pending transactions over and over for a single authorized charge is absolutely insane. NEVER do business with Fossil online!

In July of 2016 I purchased a JR1491 watch from the Fossil store in Florence, Italy. Less than a month later the watch began to not keep time so I went back into the store. They said they needed to replace the battery as a first attempt to resolve the issue. So they took it back to the back room and after a while came out and said they did not have the battery so I either needed let them send it in for repair and it would take probably 2 months to come back or check with another watch store in another part of the city. I told them that a less than one month old watch that has stopped and they cannot replace the battery and then me being out of having the watch for a longer period of time than I had even owned it was not acceptable to me. They kept telling me that was the only solution but after a time the manager told me she would exchange it for a watch of equal value or if it was more then I would have to pay the difference. I had no problem with doing that and felt at least they were beginning to try to take care of me. I ended up purchasing the same watch but this one had a metal band so it was 40 euros more. I paid the difference and felt all was good. eight months later I began to have the same problem again. This model is a dual analogue/digital model. The digital model was still doing fine but the analogue part was losing time. The told me the same battery story and took it back to replace the batteries. After about 30 minutes the young lady returned and told me she had the analogue battery replace and it was working find but she needed more time for the other battery and they were busy and I needed to return in the afternoon. There were 3 employees working and the entire time I was there not one other customer even entered the door. This made me suspect of something wrong. I returned in the afternoon and again there was no one in the store but the lady who was there recognized me. The original lady who was working on it in the morning was no where in sight and she told me she would be there until 7:30 p.m.
The lady brought my watch out and said the analogue was fine now but they tried to replace the digital one (which was working) and now it no longer worked at all. I said to her then you are trying to get me to accept back a watch under warranty that you broke? She danced around the issue and finally said they would send it in for me but again 2 months out. I again asked her if that seemed correct in the fact they accepted it to replace the batteries and they in fact broke it in the process and now I am out the watch for who knows how long? She said we will not charge to send it in. Of course not it is under warranty! We continued for a bit debating this and finally she said ok I will do this for you. I will let you purchase another watch in the store except any smart watch at half price. Really! So now I am back to spending more money again to have a working watch that is the second one in 8 months! I told her the last time I had to spend more but at least they gave me full price back against the new one and she is saying only 50% which means I would be spending well over $200 for a $150 watch and maybe get the same thing in less than a year? She locked down her heals and insisted she would do no more so now I have a watch being sent in for no telling how long if ever I will see it again. My suspicion is that I won't get it back until after the warranty is finished and it will be not well repaired and then when it stops again they will say sorry it is out of warranty. I have owned more Fossil watches than I can remember and so has my wife and family and have always had very good luck with them until now. The attitude of the store and even the Fossil client service people I have wrote to simply says they could not care less about customer loyalty and service. Neither Fossil customer service in Italy or the U.S. even tries or respond to my plea for help. The U.S. side said sorry we cannot interfere with the process from other countries. I ask them if they were not an international company like they claimed and got the answer, "sorry you are not satisfied with our answer". So for all you Fossil owners out there beware. If you have a problem the best thing to do is trash the watch and go buy something else. You will be treated like a low life with no respect at all from the company. If you have not purchased a Fossil yet, DON'T! I need a watch but all my money for one is **** in this mess and no end in sight. May have to spring for a cheap Timex!

I brought my husband his first fossil watch 6 years ago. It was a great looking silver watch and he loved it. So when it was a special birthday 2 years later I brought him a gold coloured one for best. The silver one had a couple of new winders put on then it stopped working at 3years old. The gold one winder fell off and was repaired then the little hand fell off. I emailed fossil on several occasions no reply. Be aware fossil make watches under different high street names. Avoid them.

Send a gift card packaged in one of our signature sleeves,
or email an online e-gift card which will arrive within 24
hours. Redeemable in U.S. Fossil stores and Fossil.com.
PayPal is not accepted as form of payment for gift cards.
Not available for Buy Online, Pick Up In Store.

GIVE A GIFT CARD

I ordered an e gift card and the above terms were mentioned.The gift card didnt obviously arrive within the time mentioned and I'm told that this reads that if i have a gift card balance in my account this would be the scenario and the recipient would receive the gift card within 24 hours.......This doesn't make sense to me and clearly misleads the customer.Nothing was done by fossil to resolve my issue.Will never buy again.Cheats !

Three days after placing an order I received the following email: "Thank you for your Fossil.com order! We regret to inform you that we were unable to process your order. Please verify your billing information with your bank or credit card provider before placing another order. ..." Yet my card was charged three days ago. I cannot imagine a higher level of incompetence. Who hires these morons?

Northpark Center Location in Dallas Texas is remarkable & hands down the best CUSTOMER SERVICE I have ever had . After having my new amazing Jacqueline Smart Watch for 2 months ... which was a Christmas gift from my Husband ; I accidentally damaged one of the dials on the side of my watch. I was so bummed that my new watch was defected ! My Husband & I took the watch back up to the same location as it was purchased & the sales representative (Ashley No. 34575) took care of us. In a flash - she had exchanged the watch face with a new one and just used my same band. We were both blown away of how well we were treated & amazed of not having to send the watch in to have it replaced as it was not covered under the warranty. If there is any question on whether to purchase a Fossil watch -- you can stop fretting ! Fossil has terrific products as well as customer service !! My Husband & I are customers for life and will continue to purchase Fossil products for now on & especially at this location.

Thank you Ashley for all your dedication & wonderful customer service.

Ken & Melanie Rose

I purchased a watch for boyfriend for our one year anniversary. Beautiful piece... nice quality. However, I chose to have it shipped to a place other than the billing address (have done this before successfully with other companies.) Fossil actually had me call and confirm that, but the person I spoke to changed the shipping address to the billing address AGAINST MY INSTRUCTIONS and without me knowing even though he said it was confirmed that the addresses were SUPPOSED to be different. Worst part is, the guy didn't even re-enter my billing address correctly. Now I'm in a position where I can not even pick up my order from UPS because fossil entered the billing AND mailing address incorrectly. All in all, the customer service is unhelpful, lies to customers, and I did not even receive the product or a refund for it

I bought one watch 8 month ago and it was rated to be water resistant to 100 meters but it flooded in the shower after about 2 weeks. I sent it back to be serviced via Metro Service Center and after about 2 weeks I got the same watch back with no water in it. This time I was careful with the watch and took it off before it would get wet (swimming, showering, etc.) and about a month after this one was received, there was fog forming on the inside of the watch. Apparently this watch is not even sealed enough to keep humid weather out. Eventually the fog condensed enough to form droplets and stain the inside of the face so I sent this one back too. This time Metro Service Center sent me the same watch back again with no water damage and a note that said that the watch was tested for water resistance to 100m. Great. Finally I have a watch that is water tight right? Wrong. Again, moisture accumulated from daily use and condensed on the inside of the watch face. I sent this watch and asked for a different model completely. They were generous and gave me the value of the watch plus a whopping $10 in store credit to use at Fossil. I just got the new watch (model CH2945) about 3 days ago and I loved it. This morning however, I noticed a slight rattling sound and noticed that a marker for one of the hours has come off and is not sliding around on the inside of the face and is hitting the hands and messing up the time that is displays. I am now fighting for a refund of the original purchase because I do not want to send this one back in another 3 times to no avail. I am done with Fossil.

To summarize. I bought a watch, had to send it back 3 times and it was never fixed. I had that watch replaced by a new model and it broke after 3 days of use. DO NOT GIVE THEM YOUR BUSINESS.

They reply in 4-5 days , you call them , you will hold for 30 minutes.... They told me they don’t have my product available , i canceled my order, they charged me , i have one week already waiting for a refund. I will never ever buy from them, and would not recommend to anybody!

I bought a watch, within 3 months it broke so i sent it in for repair, a month after I sent it back I was told they cant repair it and gave me a gift card code to replace it on their website, so I was forced into buying another one of their products which is also crap(battery doesnt even hold for 12 hrs with absolute minimal use since the screen take atleast 60sec to come on after pushing the button) and no one at customer service can't answer a simple question. Hundreds of $$$ wasted!

Ordered an expensive watch that qualified for "2 day expressed shipping". The watch was not shipped for 5 business days. After it was shipped, the scheduled delivery date was another 5 business days. So where is this "2 day express shipping" coming from? Also, good luck getting in touch with anyone. Customer service via the phone is always at least a 30 min wait ( conveniently for them), and emails go unanswered. Emails are met with an automatic response saying will get back to you, but obviously they don't. Till this day I haven't received an follow up email or even received the watch

I bought a Fossil bag one year ago and the leather is still very beautifull but all the handels are falling. The screws don't last... The garanty last only one year so I needed to go to a shoes repair store twice and it cost me a lot. I think they lowered their quality with the years. I will not buy another fossil bag for shure.

I paid with my card and the order didn’t went though cause it said there was an error, I checked in my statements and they charged me for the order, and the worse part is that I had to wait 40 min the first time I called, and the representative told me I was going to get my money by Friday and I didn’t, so I called again and wait for An hour on the line , and this time they never answer the phone :S and they still haven’t give me my money back ...