3.9 / 5
Trust Score
2.2
Reviews
5
Social
5
Featured
5
Technical
Is fossil.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- We found several negative reviews about this site
- Instagram account not found
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
21
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Based on 1393 reviews
Smart.Reviews
3.9
21 reviews
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4.5
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4.64
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1.88
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Trustpilot
1.3
1252 reviews
Fossil.com Review
Wir haben die neuesten Styles Trends bei Uhren Geldbrsen Taschen und Accessoires auf Fossilde Kostenloser Versand Rckversand
Fossil.com Customer Service Contacts
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Last update: Mon, May 2, 2022 12:23 AM
#delivery(5/5) #price(5/5)
Seven days later I looked online again and there the product was. Obviously cant be trusted and you may as well should save your time and not purchase their products as they are probably bait advertising and trying to get you to purchase more products that one and will not deliver the product you probably wanted in the first place.
#customer service(3/5)
#customer service(3/5)
They are thieves and I even wrote a good review on Facebook for the company when I thought they took care of my problem.
I’m calling again to ask for supervisor
#customer service(3/5)
The lady brought my watch out and said the analogue was fine now but they tried to replace the digital one (which was working) and now it no longer worked at all. I said to her then you are trying to get me to accept back a watch under warranty that you broke? She danced around the issue and finally said they would send it in for me but again 2 months out. I again asked her if that seemed correct in the fact they accepted it to replace the batteries and they in fact broke it in the process and now I am out the watch for who knows how long? She said we will not charge to send it in. Of course not it is under warranty! We continued for a bit debating this and finally she said ok I will do this for you. I will let you purchase another watch in the store except any smart watch at half price. Really! So now I am back to spending more money again to have a working watch that is the second one in 8 months! I told her the last time I had to spend more but at least they gave me full price back against the new one and she is saying only 50% which means I would be spending well over $200 for a $150 watch and maybe get the same thing in less than a year? She locked down her heals and insisted she would do no more so now I have a watch being sent in for no telling how long if ever I will see it again. My suspicion is that I won't get it back until after the warranty is finished and it will be not well repaired and then when it stops again they will say sorry it is out of warranty. I have owned more Fossil watches than I can remember and so has my wife and family and have always had very good luck with them until now. The attitude of the store and even the Fossil client service people I have wrote to simply says they could not care less about customer loyalty and service. Neither Fossil customer service in Italy or the U.S. even tries or respond to my plea for help. The U.S. side said sorry we cannot interfere with the process from other countries. I ask them if they were not an international company like they claimed and got the answer, "sorry you are not satisfied with our answer". So for all you Fossil owners out there beware. If you have a problem the best thing to do is trash the watch and go buy something else. You will be treated like a low life with no respect at all from the company. If you have not purchased a Fossil yet, DON'T! I need a watch but all my money for one is **** in this mess and no end in sight. May have to spring for a cheap Timex!
#price(3/5) #customer service(3/5)
or email an online e-gift card which will arrive within 24
hours. Redeemable in U.S. Fossil stores and Fossil.com.
PayPal is not accepted as form of payment for gift cards.
Not available for Buy Online, Pick Up In Store.
GIVE A GIFT CARD
I ordered an e gift card and the above terms were mentioned.The gift card didnt obviously arrive within the time mentioned and I'm told that this reads that if i have a gift card balance in my account this would be the scenario and the recipient would receive the gift card within 24 hours.......This doesn't make sense to me and clearly misleads the customer.Nothing was done by fossil to resolve my issue.Will never buy again.Cheats !
Thank you Ashley for all your dedication & wonderful customer service.
Ken & Melanie Rose
#customer service(5/5)
#quality(3/5) #refund(3/5) #customer service(3/5)
To summarize. I bought a watch, had to send it back 3 times and it was never fixed. I had that watch replaced by a new model and it broke after 3 days of use. DO NOT GIVE THEM YOUR BUSINESS.
#refund(3/5)
#refund(3/5)
#customer service(3/5)
#delivery(3/5) #customer service(3/5)
#quality(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Fossil.com Review
Wir haben die neuesten Styles Trends bei Uhren Geldbrsen Taschen und Accessoires auf Fossilde Kostenloser Versand Rckversand
Fossil.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by Nutaila El Moghraby
#customer service(5/5)