Futon Planet

In August 2008, I paid $180 for a futon from Futon Planet for occasional use in my RV. I used the futon for two days in 2008 and just over two weeks in 2009. After only one week of use in 2008, I noticed that the futon had developed a permanent depression where I was sleeping, with no resiliance left. I have used futons before and never had seen them deteriorate in this way. I called customer service at Futon Planet and spoke to a customer service representative, her supervisor, and, ultimately, to the owner of Futon Planet. I got the same story from each person -- that I had bought the low-end futon, designed for "occasional use," and should have expected it to deteriorate in this way. Although the futon was less than a year old and still technically under warranty, I was told it could not be returned, and there would be not refund of any kind. The bottom line is that I got approximately 7 days of acceptable sleep out of the futon, which comes to over $20 per night. Futon Planet should not market a futon of this low quality, even as a low-end product, and I do not recommend doing business with the company.

I've been using my futon for about a week now and I just have to say that the quality and comfort far exceeded my expectations. The sales staff was knowledgable and very helpful. I took their advice and upgraded my mattress which I think made all the difference.

I looked at the web for a tri fold futon in twin size, and found the hide-a-mat from Futon Planet. Comapared to others it looked solid and well done. I ordered it by phone for $135. At no point of the order the sales person pointed out to me that a mattress is not refundable. It was shipped promptley and arrived in good conditions.

The mattress was so hard, I had one of the worst nights of my life. I called the company to ask for their return policy. The representative was pretty rude and blamed me for not having read the terms and conditions. This product is one of their best selling products, whats wrong with me that I would consider returning it?
Finally she recommended to go to Walmart or Target and by an egg crate foam mattress pad for $12 or so - by now they cost $30 and more. That brings the price up, and I have to deal with two mats to stow away. Later on I found, that the same product is sold by other companies for $20 less.
Yes, one part is my negligence not having checked out more carefully their conditions, nor have I taken time to read the reviews. The majority warn of this company and the way how they advertise their products.

Do NOT buy from this company.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.