GameLaden

edit : game came after around 1hour and a few tweets

order ref #12013052800764

Got the game I wanted for quite cheap right after it's release + a second steam key on accident.
Couldnt ask for more (:

The past month i made an order THEY rejected for some "system issue", they promised me i would have my money back in seven days...well i made the order the past 18th june and still i have not received the refund. They say it's not their problem and i should talk with my bank, i did it, also with their payment service (worldpay) but i had no answer from the email i sent. They just said the refund is done but my money is not on my account, they don't want to take their responsability on this and i have lost 54 $ for nothing, i want my money back because it's not my fault if they reject the orders and if i don't have it back soon i will take legal actions against this people. So i would suggest if you're reading this: DO NOT BUY HERE UNLESS YOU WANT TO PAY FOR NOTHING.

Was delayed by about 45 minutes whilst they did security checks but can't complain about that. Really fast delivery still and got exactly what I paid for

Already made more than 3 purchases in the this year. Never had any trouble.so nice service.

I've so far been waiting for about 5 hours for my key, I am not certain if I will get it yet, but seeing as I'm neither getting any response from them via mail, twitter or otherwise I am growing a bit weary that something is afoot. They was supposed to be granted instantly, or, at least that's what it said when buying the game so I feel like I've been cheated on my time.

Seeing as some have gotten the luxuary of getting their reviews answered, I'm also using this as a way to contact them.

Order nmr: #400001413

Don´t show that you already paid and after you try to ask the support (did not answer for more than 4 hours even thoug "Bill" is showen online).
DO NOT BUY THERE ANY PRODUCTS

1/10 Star, I dont suggest players to buy from them since they cant keep what they promise and and change the info!

Tthey need to learn and get better!

Pre-ordered Doom Eternal last year in october and still haven't received the game (released March 20).

No replies to emails - you get to talk to someone through the live chat feature relatively quickly, but they were not able to help in any way.. told me to wait until a manager contacts me - that was 1 week ago.. overall it's been over 3 weeks and no success so far..

I advise anyone to stay away - don't trust the positive reviews on here!

@GameLaden: If you reply here asking for my order number, here it is: #12013053228995
Please initiate a refund immediately, otherwise I'll have to take legal action.

Indeed I got the activation code on November 10th, but I didn't see it because the email was automatically put by Google in the Spam folder. I wrote a bad review here and the support of gameladen pointed it out immediately. I found the mail with the activation code in the spam, installed the game and everything worked fine. I give 5 stars because the price of gameladen was a quarter of the game price on the manufacturers website.

For years they have been a trustworthy source of cheap games, until the owner has changed around December 2019 and January 2020. Since then they

• don't deliver keys at all
• deliver invalid (already used) keys
• want photos of your id card/passport
• will not respond to e-mails

Were you scammed too? Please write a review on Trustpilot.

5 days after i paid i get asked to rate this shop. I never received a key nor answered anyone to my mails. TOTAL FAILURE
case opened at paypal to refund my money

EDIT:
yes it was my fault. i am sorry
except for a late answer from support

Fifa 20 download code super schnell innerhalb 5 min war der code da hut ab ????????

Update:
Since I wrote my review, Gameladen has contacted me to offer me a 5% off coupon code for a future purchase. In light of this, as their customer service has made the effort to contact me, I have changed my review from 1 Star to 3 Stars. I personally had a bad experience but others have had better with Gameladen...

Original Review:
Fifa 19 code was available immediately.
Paid for code.
Get an email to say codes sold out and to wait 24 hours.
Back and forth with Support but they had no idea of stock.
3 days later I asked for a refund.
Now will be in total 10 days out of pocket waiting for refund.

Order Number/Ihre Bestellung: #12013052911086

The order number above has now been refunded but I still have to wait another 7 days before the money is back in my PayPal account.

I don’t usual post reviews. Good or bad. After this experience of dealing with Gameladen I have to inform people of the sour experience that I have had.

Fifa 19 on Xbox One was available when I ordered, I paid via PayPal and thought I’d wait a couple of hours for the code to arrive. Instead I get an email telling me that they were sold out and that they had not updated the website. A new batch would be coming the next morning said support. So I waited. Nothing. I went through this for 3 days then finally requested a refund which has been now processed.

The problem which I can’t let go is that these guys need to update their stock levels more accurately. You cannot take people’s money and think that telling them to wait is acceptable business behaviour. Especially when the website was clearly stating the item was in stock. A simple offer of a ‘refund’ does not adequately make this acceptable either. It is my right to ask for my money back for an item that you sold me that you do not have. So now I’m out of pocket and still have no game.

Not once in the last few years of using other similar websites have I experienced this. So unfortunately I absolutely do not recommend Gameladen to anyone.

We found that this business has an active Facebook page with 66791 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.