gohealthclubs.com.au

I joined the Gym September 2016 for a year contract.
I checked with receptionist (twice with different receptionists) in September 2017 when my gym membership finishes. They both said that my membership finishes on 11th October 2017. I asked them both twice that "so, after 11th of October, my membership completely finishes. I do not want my membership to continue as I have heard some gyms renew the membership themselves after the term finishes which I do not want and I want to make sure my membership does not continue". Then, they both said that the membership will not be extended and will definitely finish on 11th Oct 2017.
Then, on 30/10/17, I found out that the gym direct debited $59.15 on 16/10/17 and 30/10/17. I called the gym and asked why. Then, the receptionist said that it is because of automatic roll over. My contract has finished, but it has automatically changed to a normal membership. I explained how I made it clear of this not happening in September. The receptionist said that he would send me the cancellation link to make sure my membership finishes by that day and will speak to Manager if they can honour the money debited after the term. I told him that no receptionist ever mentioned me about the cancellation link and it is not fair. The reception said that he will speak to Manager the next day to give me a call.
On 31/10/17, I visited the gym to speak to Manager. Manager asked how he could help me. When I said that I am here for the gym membership cancellation, he said that "oh yes, he (pointed at the receptionist) told me about it. Have you completed the cancellation form?" I told him that that is my point that I clearly expressed myself that my membership to finish by 11th of Oct 2017 which is the day the membership supposed to finish and the receptionists said 'Yes', but no one ever mentioned me about the process. Manager said that it must have been a communication breakdown or I was not clear to the receptionist of what I wanted. 'Finish the membership' is not clear enough?. Anyway, he said that I should have given them the 30 day notice. I told him that I notified the receptionists in September already and they never mentioned me of any form filling process etc. He said that as per the term, 30 day notice can be given only after the contract period finishes, so they did not overcharge me or anything. He asked me to complete the cancellation form then he will process. I explained to him several times that it is unfair as no one ever clearly explained to me of this term. Manager said that the staff on contract would have explained to me and not many people read the contract. However isn't this the company's responsibility to notify consumers of the key terms and conditions? Also, the receptionists' reply in Sept gave me misleading information that my contract would end on 11/10/17, but yet they extended my membership without notifying me.
Manager said that they cannot refund the money as I would have paid that money anyway as the 30 days cancellation notice could have be given on 11/10/17, so I would had to pay the fee on 16/10 and 30/10 to make up 30 day notice period.
They said that they would have explained to me (which never have occurred until today) and I am the one did not read the contract, yet they have responsibility to explain the key terms to the consumers and I gave them 2 chances to make it clear in September. I have never been clearly informed of the cancellation period and process.
I was told that my membership would end on 11/10/17, but they deducted money on 16/10 and 30/10. I have not attending gym as I thought that the membership has expired, yet I have been paying. Therefore, $118 paid through 16/10 and 30/10 has been wasted as result of the company not informing consumer of the right process.

Oh, lastly, the manager said that the receptionists have so many other things to do than explaining the contract to the customers.

GO Health club Springwood or any of the clubs...Beware when signing up to this gym, make sure you take the contract home and read everything... Legally they are meant to provide you with a copy of your contract on the day of signing, this never happened to me after 2 days of not receiving anything I wrote to them asking for my contract as i wanted to cancel the membership, they do this so your cooling off period of 48 hours goes past. Im still trying to cancel the contract but they argue my cooling off period lapsed, they dont take any responsibility for negligant staff or do they simply train them this way???? sales tactics, their happy to take your money though and send you to a debt collector!!!!!!

I've been with this gym for over two years now, Its always clean, everyone looks after the gym well, great atmosphere, the music is nice a loud, its a motivational environment. Worth the money compared to other local gyms who have half the equipment for the same membership rates. I only pay $15.99 a week which is reasonable for what you get and they do regular upgrades. However would like a few more calisthenics based equipment. Such as a climbing rope, monkey bars etc. overall, would recommend to everyone!

I joined in 2015 and broke my arm not long after joining. I contacted them and suspended my membership until further notice. Which i was told thatis ok in the light of my age.
An extremely condescending female (who constantly referred to me as sweetheart and darling. By the sounds of her i would be at least 25 years her senior) i spoke to roughly 2 weeks prior and she had records of all of my accounts and anything information but the arrangement to suspend my account. Supprise supprise. She said she would send me an online form to cancel again. I still haven't received anything yet.
My advice is to anyone considering joining this club should take notice of all the feedback on this page and and find another club with a good reputation.

Been with Go Health for years , cancelled Membership after not using gym an they still want to hit you with a MONTH BILL omg ,
disgusting how they treat you when you cancel I would NEVER recommend GOHEALTH Club to any one ....

This gym was originally Genesis Gym Rothwell, When they were taken over by GO they continued to bill me at the same rates I was originally paying which was a GOLD level membership so that I could use all the Genesis Clubs in Brisbane and did so WITHOUT notifying me or getting my authorisation first.

After repeated arguments with the manager to get a refund for the months taken without my authorisation I came up with little or no success with negotiation. I would strongly advise anyone else who finds themselves in this situation takes them to QCAT.

Do not go with GO health clubs or Genesis gym who enabled them to do this. Both gyms are clearly no good.

I tried to join the Rothwell club and after getting the contract wrong five times, thought I would try the nundah club. ( I really wanted to join because my old PT had moved to Go health clubs) I called nundah on Friday, explained what happened at rothwell and they assure she me someone would get back to me. Three days later no one calls, so I ring and I'm offered a completely different membership. The whole experience was awful, I didn't join. They don't understand or explain the memberships correctly. And consistently put the wrong amounts on the contract. Don't join them. They don't deserve your business or mine

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