Great Wine Direct

Placed my order 10 days ago - still hasn’t even been shipped. Paid £4.95 for delivery ‘within 4 days’. The money has been taken from my account and no product has been sent. I’ve sent emails which have not been replied to. My order was a gift, which now doesn’t look like it will be arriving on time, if at all. Terrible service

I made an order in July for a personalised wine box for my sister in laws 30th birthday in August. The money has been taken from my bank account, however I am still yet to receive my order. I have tried to contact the company 3 times but am yet to receive a reply, a refund or the product. Appalling service.

Ordered a Hello Kitty Sparkling Wine for direct delivery to a friend for her 10th wedding anniversary. They shipped a half-size bottle of sweet wine instead. No replies to emails asking to rectify. Other people on their facebook reporting the same sort of thing with incorrect products and no contact. Avoid.

Its a rarity nowadays to receive a level of customer service where you feel that your custom is appreciated. I can't remember the last time to be fair.....until now.
I ordered a box of wine for a friends birthday but as it was a gift, didn't want it to be delivered too much before the birthday.
It was no problem....they were able to stall delivery until the week of the birthday and also agreed to include a card to show that the gift was from me. 5 star service, 5 star communication and 5 star product. Thank you

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. This business has a Youtube channel, which means they upload videos related to their business for their customers to see. Youtube is a great platform to engage audience and show what happens behind the scenes. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.