hallmark.co.uk

3.3 / 5

hallmark.co.uk

3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

2.7

Reviews

1

Social

5

Featured

5

Technical

Is hallmark.co.uk legit?

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  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
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Reviews Analysis

16

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0

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Based on 63 reviews

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3.3

16 reviews

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2.3

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Hallmark.co.uk Review

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Last update: Wed, Mar 9, 2022 3:03 AM

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Hallmark.co.uk Reviews & Complaints (16)

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delivery 3.4 /5

price 3 /5

quality 3 /5

customer service 3 /5

on-time

I had a look at the choice of cards that were offered, and one jumped out at me my niece will be turning 20 years of age in a few days and she loves shoes the card was perfect, I can't wait to give it to her. It was easy to order and to customise so it will great for her. Thank You hallmark
5

2 years ago

review by Maxine Reed

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

so I placed my orders for my xmas cards on the afternoon of the 19th, BEFORE the 20th cut off date as advertised..

No cards arrived before xmas, they turned up today- the 29th! I ordered windscreen wipers on xmas eve that came on the 27th, so NO EXCUSE! it was my son's first xmas and whilst he is too young to know any different, I am appalled. Resorting to writing here as they did not respond to my boxing day email.

Jessica
2

2 years ago

review by Jess Entwistle

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a Christmas card for my wife on behalf of my 3yr old daughter. Couldn't leave the house due to illness, so this service seemed ideal. Placed order in time for Christmas delivery and was pleasantly surprised that the delivery arrived next day.
Sadly the card was not what I ordered and did not match the description on the dispatch note. The card was for a son not a mum.
No time to reorder and unable to go out shopping so no card for Mum for Christmas.
If you can't check the basics, you shouldn't be in this business.
A service that people rely on for special occasions needs a far higher level of reliability.
1

2 years ago

review by Adrian Hailwood

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received a mail offering £10.00 off orders over £20-00 - the site accepted the promotion code but didn't apply the discount. so the order was cancelled On complaining received a reply offering 10% off my next order !
I placed an order for 5 cards at 03:25am on 19th December and received an email acknowledging the order. The payment was removed from my credit card immediately. The order is currently ( 25th December !!) marked in my account as 'acknowledged'. Not one card has been received.

To add insult to injury a further email was received from Hallmark on 20th December stating that all orders placed by 2.00 pm on that day would be despatched to ensure delivery before 25th December.
1

2 years ago

review by Bernard Mahan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

In the past I have always been pleased with my purchases until the 1st September when my parents Anniversary card turned up faulty there was a nasty smear across it.I informed customer services via email twice and was ignored twice.On my third email they answered me and promised a replacement,however they emailed me to say they had shipped it along with a picture of the card. (the wrong one they had sent my nieces card instead) However it never came.I emailed them again and they said would I like a refund that was on 27th sept..still no refund so I emailed again and they said they had refunded it into my account..But after checking they clearly have not.It is now the 24th Oct still not received a card or a refund. So if you want good customer service from this company forget it ,there quality of cards are very good but when something goes wrong their customer service is truly appalling.
1

2 years ago

review by Kjkazza

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Been using Hallmark for quite a few years now & had always been extremely happy with them - only real beef being that you couldn't send cards overseas. Now though, with their new web-site there is a serious problem with personalising cards. You can no longer change colours or font size to accommodate what you want to say & when you are able to enter everything it's not always there when you review it, which I assume means that it won't be on the printed card either. I also now find it really difficult to navigate around when I want to look for something specific. Also, new site lost all my saved dates & worst still addresses, which are lengthy to re-enter.
4

2 years ago

review by Denise & Bernard

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Hallmark has let me down big time, ordered my three special Christmas cards 9th December 2013 it is now 20th December 2013 sent 7 emails to customer service and no reply, I have used them for a long time but this now sadly is the end I will never use them again. What a huge let down Hallmark.
1

2 years ago

review by Tamboki

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

What a fiasco still not received order after 3 weeks..BUT THEY TAKE OUR MONEY total shambles ..keep away from this company
1

2 years ago

review by Paul Crossman

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Bought a medium sized card but as it was a 'designer' one it cost £3.99 instead of the usual medium card price of £2.99. Shocked to find on paying that I had been charged £1.10 for delivery instead of the 60p it costs usually. Apparantly, as my card was more expensive it puts me into the next delivery bracket so I have to pay more for the same sized card despite it costing the same as a standard medium card to post. When I complained they just said thanks for the feedback. Will be buying elsewhere in future.
1

2 years ago

review by Laura W

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

ordered cards tuesday for both parents birthday.......still not arrived Saturday??
Next time i will send from Australia - it may be quicker!
Shame, as i was going to send all my xmas card via site.....will shop around instead.
2

2 years ago

review by Michelle Doran

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Placed two orders over two days, money taken and confirmation emails received.
Logged onto site a few days later to find only one order showing which was partially cancelled. No email notifying of this.
Phoned about the other order not showing on my account and was told that it was out for delivery no problem, Great I think until it arrived and low and behold part of the order had again been cancelled, NO EMAIL and NOT even and explanation in the package I did receive. it seems this company don't have a clue as even customer service can't access the account other than to say its out for delivery. I am still waiting for a response re the other order so all in all not a company I would chose to deal with again after I get my money returned!!
Do a search on the net you will find this is not an isolated or sour grapes review!!
2

2 years ago

review by Denise Sheehy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used hallmark.co.uk over 2 years now and as always just perfect excellent service. Super fast delivery next day mostly. Great value for money plus a lot of discount codes emailed to you. I highly rate hallmark.co.uk if I could I would give them 10 stars. I 100% recommend hallmark to anyone you won't fine anywhere better I promise
5

2 years ago

review by Michael Ramsey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered 3 xmas cards, one with a photo. I fully personalised them and found it really simple to do. Got them for £2.99 each instead of £5.99 with the xmas offer and they came within 2 days and exactly as I ordered. Really good value and excellent service!!
5

2 years ago

review by Christine Grimes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered a printed mug for my wife from the kids, the mug was displayed with a fixed sentance and an option to add a name, changed the name to Mummy's and upon arrival that's all it said the fixed sentance was gone, now ordered another mug and written the sentance myself at an additional cost of £9
2

2 years ago

review by Stuart Edmead

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered card a week before xmas for the wife, still waiting on it, not happy at all, 1st time I have used them it will be the last, very disapointed
2

2 years ago

review by James Brown

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Hallmark.co.uk Review

No description for this company.

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