Hello Drinks

Hi we have still not received our case of Leffe Blonde. Can you please advise delivery date?

I have entered my provided tracking number on the Aramex/Fastway site, and the tracking number is not valid.

Who can I contact to sort this out?

Am now 22days from order placement/delivery confirmation, and have only received a portion of the order which are for Christmas gifts to employees, who finish up tomorrow. Some responses to emails but I am instigating all of the correspondence. Stuff ups happen, but ultimately the business can only be judged by couriers they use and the timely and proactive customer service when problems arise.

FALSE ADVERTISING & APPALLING CUSTOMER SERVICE.

Where do I even start. Apparently it’s normal practice to advertise and also confirm in writing that I will be receiving an order I paid for then send me something else because “they cannot guarantee vintage stock”.

Purchased a vintage 2009 bottle of Dom Perignon as pictured on the Hello drinks website for a very meaningful celebration (the year was VERY specific and held special place in ones heart). I followed up at time of order with an email to support confirming that it was definitely a 2009 bottle and the importance behind it. I received a response a few hours later confirming “I will be receiving a 2009 bottle”.

So, to my horror (and 3 days out from gifting) I received a 2010 bottle of Dom Perignon. I tried desperately to contact them to explain the importance and that I needed the 2009 urgently. I received an email being told it was a mistake and that a 2009 bottle would be sent priority. I asked them to confirm the time frame as I was now stressed and tight on time time and then received this is response -

“ Hi Lauren,

Apologies for the late response. We cannot guarantee vintages at this stage as stock changes over so frequently from supplier. We are trying to source milk the 2009 bottle, but can’t guarantee it.

We can have the bottle collected & returned or we can provide $10 credit on your account.

We strive to create top-of-the-line products that our customers love, and we want you to be satisfied with everything you purchase from us.

Please let us know how you would like to proceed and our apologies again that you weren’t completely satisfied.

Sincerely”

I am absolutely appalled and the back tracking not to mention the lame $10 credit to use with them. Is this seriously how business’ are allowed to run these days? I’m now left with an overpriced bottle of 2010 Dom which I could have got from Dan’s 2 mins up the road and $20 cheaper.

Seriously don’t bother with these guys. Wish I had read the reviews before buying.

We found that this business has an active Facebook page with 5771 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. We found this business on Pinterest, which could indicate that it uses Pins to help people find more information on products they're looking to buy. Pinterest is also a great tool for networking with customers and finding/sharing inspiration. We found that this website accepts payments, which means that you can purchase goods or services directly from their site.