Home Tech

I have purchased from HomeTech Solutions several times over the past few years. They have a user friendly website, are reliable for sending the correct products and orders are processed and shipped in a timely manner. Very happy with my on line orders from HomeTech Solutions.

I purchaced 2 times already and it was not problem at all.....Im very satisfy about ur service...I got the product on time, perfect =)

I have issues with company that creates a shipping label bills my card provides a tracking number and hasn't been pickup by UPS for fours days and counting.

Slow Shipping....it took them nine days to deliver. Sent customer service an email requesting a shipping date but never heard back.

I have ordered from Hometech several times in the past. They are always prompt in shipping out your order. I have only had an issue with my most resent order where one of the products I ordered was broken. I am working with Hometech now to get the issue resolved. I am sure if they will take care of it as quickly as they ship everything out to their customers..

I ordered 12 TZ Tape for label maker 7-22-11. We received 3 and my credit card was charged for 3 items, but the full shipping price of all 12. We never received the 9 listed on back order which should have been shipped at no charge as I paid the full shipping cost for all 12. We called repeatedly and left several messages which were never returned. I finally spoke to a live person 10-20-11 and he said he would have to call me back. I told him this company looked like a scam and he just laughed. I said as long as he took care of this, I would believe him. He never called back. I would recommend not using this company.

Shady business practices: Home-Tech, Totally took advantage of my 95 year old mother
I write this because I really believe that Home-Tech ripped off my 95 year old mother. Their unfair and shady business practices show their real character and what they think about their customers.
My mom who has actually been a long term customer of Home-Tech and has done business with them for many years. She recently needed a new home air conditioner and purchased it from the people who she had been doing business with over many years, Home-Tech.
After a year and a half the air conditioner broke down. Of course right after the warranty ran out. Well OK, parts are covered, we just have to pay the labor to replace the MAJOR COMPONANTS (Blower motor and Module) of her air handler, the part of the unit that is in the attic. Here is where the shady part comes into play.
Their first trip was to diagnose the problem and they charged her by charging her a trip charge, $159.00 and then so much, $35 for every 15 minutes thereafter. Again OK it was after hours and it is the middle of July (2017) but it still wound up being $194.00 to tell her that they sold her something defective. They spent a total of 35 minutes at her house FOR $195.00. That includes arriving, set up, diagnosis, and paperwork and clean up, everything 35 minutes, $195.00. Pretty high but OK.
Now that they know what’s wrong they say it was going to be another $389.00 to replace the defective blower motor and the module. So that was kinda of a hard pill to swallow considering of the age of the unit, but it was the middle of July and my 95 year old mother needed air condition. So OK (again) go ahead. I thought it was an obscenely high price and said so. She asked to make sure she was only paying the labor portion and not parts because it was so high. We talked and I picture the tech coming to her home and having to work in the furnace of the attic, struggling to replace the motor. With their service rates are $159.00 trip charge and $35.00 for every fifteen minutes thereafter. I figure the price is so high because he is going to have to spend a couple of hours up there. BOY WAS I WRONG!! He spent just 10 minutes repairing her unit and 20 minutes on everything else (set up, clean up and paperwork) so $389.00 for 30 minutes!!! I thought what the heck is going on here.
So I called. I was not able talk to anybody but I was able to leave a message for the Service Manager, Ryan Thibaudeau and waited for a call back. Well no call back that day so I decided to go by the office to discuss my concerns. I was able to speak to Ryan and he apologized that he was too busy to call me back but we could talk about my concerns. I asked for his help in understanding the charges and maybe some assistance for my 95 year old mother who has been a long term customer of theirs. We spoke about what happened and all of a sudden it changed from hourly rates to a Flat Rate to change the parts. That was the first time anybody said anything about the change of rate from trip/hourly to flat rate. Really $389.00 for 30 minutes of work. Well not really, again we need to talk about set up, clean up and paperwork. My mother said he was in the attic for less than 10 minutes. If someone, anyone had said it was a flat rate charge of $389.00 for the work I would have defiantly shopped that price. It sounds like they are charging me for the parts too. He said he could not do anything for me but he would talk to his manager and call me back the following day with their decision about my request for assistance.
So I waited for Ryan to call back. The next day goes by and I guess Ryan is too busy to call me back again. At the end of the next day Ryan called me back and said he had talked to Tom Rohde the General Manager and they decided that there was nothing they would do about their charges and that the charges would stand. I told him I was unhappy and that I was not going to be silent about this and his response was to tell me that the President of Home-Tech thinks they did not charge her enough… What? Really? Didn’t charge her enough? What kind of business are they running here? I dare say if they would do that type of business practice to my 95 year old mother, they are doing it to others too.
Buyer Beware!! Home-Tech is Shady and should not be trusted. Shame on you Home-Tech. Do not do business with this shady company, but if you do don’t let them rip you off like they did my 95 year old mother.

I was lead to believe the product was in stock and would arrive within 2-3 days. Fine print does say stock status and shipping dates are estimates. I did receive e-mail updates during the process. Price of product was awesome! Shipping cost was higher than others (almost twice the product cost).

I thought the items were in stock, now that I've placed the order I get an email telling me the item is out of stock. :(

I was hasty with my review. HomeTech shipped this and I received it fairly quickly. There was confusion on my side, no wrongdoing on HomeTech's side.

I've dealt with HT for over 10 years. Thier business model on customer service is 2nd to none. As a professional in the home automation business, I can only imagine how easy this could be for an end user.

I will definitely do business with this company in the future. “HomeTech Solutions” sells quality products, they have great customer service and the technical support people are very knowledgeable about the workings of their products. I was particularly impressed with how freely the technical support people shared some of their knowledge with me in answer to my questions. They made it very easy for me to understand.
Thank you “HomeTech Solutions”
Karl Miller

We searched online and found that this business has an active Facebook page with 238 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.