House of Bath

3.8 / 5

House of Bath

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.9

Reviews

3

Social

5

Featured

5

Technical

Is houseofbath.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

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Based on 256 reviews

Smart.Reviews

3.8

7 reviews

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2

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Houseofbath.co.uk Review

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Houseofbath.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 1:56 AM

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Houseofbath.co.uk Reviews & Complaints (7)

I am still waiting for my refund of £22.70, it has become a nightmare, no one from the Company deals with the problem. As a last effort, details are Customer Number A4416349. Original order was goods BF155A6 &G07553A posted 09 Oct '17. I was asked to prove my cheques had arrived,by Usman Ahmed, Customer Service @ Manchester. I sent proof and have Royal Mail delivery signature. No response, not even an Email! 20Nov'17 received from Mr.Swindells, ref.RE07/A/101 a refund of £5.91. of my second cheque, so if this was traced, why could they not find my £22.70 cheque?? This is the worst experience of mail order, never again.
2

3 years ago

review by Irene Drakeford

My order had not arrived after 14 days. I phoned H of B and was told that the vinyl tablecloths were out of stock. When I phoned customer services the phone was not answered, so I then got through to sales. The phone was answered promptly. The tablecloths were in the sale at a third of the full price. I asked, and also wrote to ask, why there was no system in place to inform cusomters if an item was not available. I had to make an expensive phone call to find out where my order was. I ordered my items by post and enclosed a cheque. I was asked if I wanted the company to retain my money against a further order. I said that I had no intention of ever ordering anything from H of B again. My payment was returned in the form of a cheque. I did not receive an answer from customer services as to why I had not been informed that the item was out of stock. Strangely in the next catalogue that arrived the same vinyl tablecloth was offered at the full price. Perhaps it is always out of stock when it is in the sale. Never again.
1

3 years ago

review by Deleted User

Recently ordered 4 items .sent cheque which was cashed . Then told 3 items not available . I now find these items for sale in new book at full price . Can only assume that someone decided they would not supply them at the sale price . I had no explanation and I had to phone and ask for a refund. I am very disappointed and wont be buying from HOB Again
2

3 years ago

review by B.h H.

What went wrong is, that I was forced to register in order to purchase something from this place (which used to have a reasonable reputation) but has now been taken over by J D Williams (who my sister had a big problem with as she accidentally signed up to a credit plan which she didn't want). For me I was coerced into giving a phone number which I did not want to give. There was no need as I'd given my email and that is my preferred way of communication. Usually you can fill the form up with 00000000 or some other digits but no it wouldn't pass muster until I had filled out the wretched phone number details. So i ended up giving a false one. I didn't appreciate being bullied this way. Furthermore, I thought I had then ordered the item I'd originally ordered before being 'taken aside' to register. I remember pressing on the item and choosing the colour but seems it didn't go through. Well, they didn't get my order and won't be getting my custom in future unless they buck up their ideas on customer needs
2

3 years ago

review by Kate R.

I placed, and paid for, an order in February, then received a letter informing me item out of stock - despite writing twice to request a refund I am still waiting 4 months later for my money! Shocking service, won't be ordering anything else from them. If I could have given them no stars as a review then I would have done so.
2

3 years ago

review by Sandra B.

I ordered 2 trellis planters total £98 pounds. order accepted and confirmed. I have received notification that goods could not be delivered as i was out .Well thats not true I am confined to house for 12 weeks due this virus. So I is simple no goods refund £98 soonest. Will never order or advise anyone else to use houseofbath, mbrown
2

3 years ago

review by Mr Martin

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Houseofbath.co.uk Review

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