iFit

Ordered a S22i bike. It took 4 weeks to arrive at home. I unpacked and assembled the bike as per the instructions. When I tried my first interactive ride on the bike the resistance wouldn’t work, the seat was making a loud knocking sound and the Bluetooth wouldn’t work. When riding the bike, if you press the resistance button, increase or decrease the incline or take part in an interactive class which should automatically adjust the resistance and incline as the class progresses. However, this all didn’t work. I called the support line in the U.K, well they were absolutely useless. They couldn’t help me with any of the problems I had. Eventually, I emailed the U.S office and they helped me with the Bluetooth connectivity. I was referred back to U.K. office for the other issues. It was determined that the resistance motor was faulty. I then had to wait two weeks for the parts to be sent out and the engineer to arrive. Then it was found that the incorrect spares were sent out and they don’t have the correct spares in stock. I have decided to send the bike back for a full refund. The after sales service throughout this debacle has been atrocious. We have had the bike for three weeks and not been able to ride it at all. The support staff are based in various locations around Europe. They have no sales support ethos at all. If you buy a “premium” product, would expect a “premium” service but you don’t. Think about this before you buy any Nordictrak products.

We found that this business has an active Facebook page with 177125 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.