instasmile.com

Do NOT go anywhere near this place. I am on the verge of legal action against them. They charged me 749.00 and want to send me 250.00 set of veneers for their remakes with no refund of the difference. I have repeated for them to remake what I paid for. They are refusing to do their part.I am still waiting for the 2nd impression kit they said they would mail out to me 2 weeks ago. The rep just confirmed it was never mailed out. I ordered these June 11. It is August and I am still fighting with them. The quality is the worse I have ever seen. They are bulky and look like I have a mouth piece in. My tops were so bad, they dont even snap in place. The bottoms wont go down all the way because they are too small. The rep told me today that they I will NOT get any refund. My only option is to accept the 250.00 classic veneers BUT I have to pay 749.00 for them....
Dont touch this company. You will regret it.

Scam for your money. Cannot believe how unhappy I am with this product. A tooth behind a tooth?? Wouldn't mind if they had smoothed it out to make it look like one tooth but when I open my mouth I'm not receiving compliments I'm being laughed at with two teeth. Honestly shocking I would of gone for the natural set if I would of known the straighter would look like this avoid!!!! Because she basically told me to be happy with what I've got given

says im unsuitable for their product. and i could receive a partial refund? Partial??? I've been saving for these for over a year on hope they would change my life!!!!!! I have seen people using your product with worse teeth than mine. one with all four front teeth missing. I meet the criteria for their smile suitable diagram on their website. FALSE ADVERTISING!! I'M EXTREMELY UPSET. this is honestly BS! I cannot believe this. and your only going to give me a partial refund? no that's completely unacceptable. thieves. this is so ridiculous. maybe you should ask customers to send you a picture of their natural teeth before sending them impression kits. so that people don't lose time and money. oh wait that doesn't benefit you guys does it? crooked as hell.

I have had a very poor experience using INSTAsmile. and I have every intention of filing a complaint with the Better Business Bureau, and eConsumer.gov. I placed an order with them and received an impression kit. Recently my dentist informed me of some work that I would need to complete that has curbed my desire to use their product. I contacted INSTAsmile, and have been going through an exhaustive process that has seen them outright lie and attempt to deceive me. Now I have read through their Terms & Conditions thoroughly, and they do mention a 14 day "cooling off period," but only in reference to the impression kit itself. I have acknowledged this, and I readily agreed to the $150 admin fee that is outlined on their website. Yet they still refuse to refund my order, despite the fact that I have not mailed in any impressions, and I have never received a final product. These people aren't even capable of following their OWN guidelines. First they cite the 14 day cooling off period as a blanket cancellation policy, which is untrue. Now they are trying to claim that ANY change in your oral health after placing the initial order completely negates their responsibility to issue a refund. I requested this cancellation at a time where my oral health has not changed, and I have agreed to the outrageous admin fee of $150 despite having only received an impression kit. My hope is that no one else has to contend with this morally dubious, misleading and greed stricken company. I would strongly recommend you look elsewhere for a similar product!

Horrendous product they will send you garbage and hope you go away . First ones sent were massive and fake , second ones are massive ,fake and dont even fit. They are paid members of trustpilot so dont believe a word

Worst customer service ever! There is NO TELEPHONE SERVICE, and they take up to 48 hours to respond, often not even addressing your concerns. They engage in endless back and forth nonsense without ever helping you with your questions. When my lower impressions were rejected, it took 2 weeks to get another impression kit. When I finally received it, they told me that I had to pay to ship them back - no prepaid shipping bag was included. I am so over this company. It’s been a total nightmare. When I asked for my money back they totally ignored me!

We all dream of a perfect smile and it may even be that Instasmile UK is able to do this "miracle" for such low value compared to professional dentists. But unfortunately their customer service is not worth the effort. I signed a contract with them on 05/30/2020 and today 10 days later I still have no concrete answer from them. They were quick to send me the impression kit, I made the molds 2 times and sent photos 3 times because apparently the lower impressions did not meet their standards. I have been trying since Saturday 5th June to know if they accept my upper impressions, otherwise I want to cancel the contract before the end of the 14 day colling off period and so far they have not responded to me. I spoke today in their chat with "Sara" who simply ignored all my questions claiming that I must contact the correct departments to solve my problems and that she is not there for that. So I ask what is the Instasmile chat for? Finally, due to my revolt on Sunday, I wrote a negative comment on their Facebook page, and today I noticed that they banned me, making it impossible for me to talk to them on the messenger and also on Instagram. Now how can I believe in the veracity of this company, if they have this kind of childish attitudes ???

I literally cancelled this order minutes after purchasing! They refuse to issue refund and CS is saying a manager will cancel my order in 30 days and i will get a full refund. From what i have read in the reviews from other customers on the company is this is a game they play. Also they are NOT in the USA they have a small office in Chicago but this company is NOT local to USA. Buyer Beware! This should have been a simple refund situation since no product was shipped before canceling. I received a cancellation ticket # in an email and they still wont refund. They are dishonest and sick! Buyer Beware!

Ordering this is like ordering a dress online: you just press a couple of buttons, add some general info, and off you go. Once you ordered, if you miss your welcome call, good luck getting another one. And nobody checks anything with you: just do your impressions and send them across. They will look at them and send you an email if they think they can do anything with it. Don't expect this product to be made according to your needs, or at least have them check if it meets your needs... ? They just 3d print whatever they can and send it across to you after 3 weeks ( you have 2 weeks from when you ordered to cancel if you change your mind. Why would you change your mind without seeing the product, I don't know...). 24h after receiving my product I have sent sent the company an email stating that the product is not suitable for me at all because of the following: Contrary to the general opinion I do not find them looking natural at all, and I actually feel less confident wearing them than with my own teeth. They're rather bulky and just look almost like them plastic Halloween vampire teeth. ??‍♀️ Secondly, I was not aware of the fact that this product does not cover all your teeth, to the back (nowhere on their website is this specified) therefore the reason I have bought them for ( to cover the 2 missing tooths I have on each side, and a couple of old mercury fillings) has been partially voided ( one of the missing teeth has been cover, but the second one hasn't, which unfortunately makes me look worse) Also, their online assessment led me to believe both of my missing teeth will be covered (which now they are saying it's not possible?!?!?) The extra material left on the inside of the bottom set, its bothering the tip of my tongue, almost cutting into it, and the top set is a bit loose. (I removed this. Big mistake, apparently) I never wore this product and I never will, but the company refuses to remake it the way I need it, or refund it. First they said its made to order (well, Its definitely not what I've ordered, is it?), then they said I should have contacted them within 14 days ( contacted them within 24h of receiving the product), then they said warranty is void because I've filed the product to make it wearable ( product is unreturnable anyway due to hygiene reasons, and I have told them about the problem before making any modifications to it). This has been going on for 2 months and we still haven't reached a satisfactory resolution. This is a £300 product!!!! (with some sort of discount for paying with their preferred method of pay, otherwise it would have been £500 Don't get scammed by this company!

DO NOT BUY!!! I spent over $400 on a set &they came cracked. I sent pics &they agreed to replace it. I unfortunately suffered a severe stroke shortly after I emailed them as soon as I was able to &explained the situation &they told me too bad it expired &I’d have to buy a new set. DIGUSTING.

Hi
I had received an email 14 days ago saying my impressions had been scanned and were waiting to go into manufacturing and to check my inbox and spam for an update on when production starts but I have had no update in 2 weeks. Should it be taking this long? You've had my impressions a month now. I emailed escalations 3 days ago and not had a reply. I'm normally a patient person but unfortunately the reviews aren't filling me with confidence.

Thanks
Mason

Still waiting on my refund 40+days later... told me they couldn't help me which is fine.. but I would have never known that if I didnt reach out and ask if my pictures were good.. so they said they put in for a full refund but I have yet to receive it... my order number is O-00095924

Jayne is the reason to change my below review to this now. Awesome and been the only helpful one in my journey. Replied super fast and acknowledged everything I said. Thank you for your wonderful service it was a relief speaking to you. Stay safe xxxx

This is bull I waited 3 months for my Instasmile and I got them yesterday they are hard plastic and they don't even fit they are so big and thick and dont even cover my real teeth at all And I can't get anyone to email me back about it I have ordered a pair of these before and I was very happy about them they was perfect gneh was supposed to used my old profile and I even sent a disclaimer in saying they could used my old profile and still they didn't I waited for these for awhile for then not to be tight at all it's like a different company made these cause no where near like my old pair

I’m very pleased no complaints after not smiling for almost 2 years at that great job Instasmile my confidence is back & threw the roof!!????????????

Dream come True
I had seen the Instasmile on lots of people on Facebook first of all. Could this be too good to be true I asked myself? Well, after nearly a year I decided to take a leap of faith and put my order in. I had teeth missing, they were misaligned and not really a nice colour. What could I loose? The order went in which was a smooth process. One thing I regret is not booking a video call to do the impressions. I thought I could manage. But no! two sets were rejected. It was no hassle getting new moulds etc but it all could have been avoided if I had taken their advice and just booked a call. Once I had the call, which was fast and easy to follow step by step. the impressions were sent in and approved immediately. The only real stumbling block was we then went into lockdown!!! Oh no! my impressions will be delayed!!!! Well they were, but only by a few days really. Then they arrived!!! WOW! WOW! At first I thought they were too tight and was afraid to slightly push to hear the "click" which meant they were in place! Then hey-presto!!! A fabulous white smile!...... LOVE LOVE LOVE LOVE LOVE LOVE LOVE THEM!!!!!

Payment was made and 2 months for veneers to arrive after being told previously they had been ready to dispatch I was told a week later the impressions hadn’t even been checked. Customer contact and reply is awful. Well they arrived and after two months they’re awful. I have a bite where I can sit with my mouth closed effortlessly. These things and are HUGE and I look like Rodger rabbit. I can’t even close my mouth.. My friends and family had a right laugh at them. They’re supposed to make you feel confident. These did the opposite. After all the time and money I cannot wear them. They don’t fit right either. One side is good the other is pushing into my gums and the front is pushing on and hurting my teeth. Wouldn’t recommend at all!! I have contacted them and got no response.

It has been over 2 months since "purchasing" my instasmile veneers. Still have yet to receive my product I've spent 750$ on. I finally got in contact with support and they told me my impression kit is still in the "queue" waiting to be approved for production of the veneers. That was 2 weeks ago... I am furious that I spent an EXTRA 100$ to "Have the process speed up". Complete waste of 100$ and I'm starting to think it was a complete waste of 750$. I feel like I've been scammed.

I've been an instasmile customer now 3 years and there dedicated team work is stunning

Litle bit long to receive but it was derectly in covid 19 time and I am in Quebec Canada . Really satisfied !! Great product !!

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