Issuetrak

4.3 / 5

Issuetrak

issuetrak.com
9 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.3

Reviews

3

Social

5

Featured

5

Technical

Is issuetrak.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

9

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites

Based on 376 reviews

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Issuetrak.com Review

Easy and affordable issue tracking software for managing complaints help desk tickets customer support requests and tasks all in one central place

Issuetrak.com Customer Service Contacts

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Last update: Sun, May 15, 2022 2:09 AM

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Issuetrak.com Reviews & Complaints (9)

Filter reviews by tags

delivery

price

quality

customer service 4 /5

on-time

IssueTrak has been a great partner of ours for over six years. Over 220,000 tickets handled on our Cloud version of their product.

Their support team handles issues and requests quickly and thoroughly.
5

3 years ago

review by Tacala

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using IssueTrak for over 3 years and with a small user base it provided a breakthrough in customer service for our Accounts Payable section. However, now that its more widely accessible internal customers, the demand is for a more user-friendly product, in line with more expensive CRM's incorporated with our organisation's systems.
1

3 years ago

review by Mike Black

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.
5

3 years ago

review by Kevin Wilner

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

IssueTrak is a vital piece of our business and has been for over 10 years. We use IssueTrak as our HelpDesk for our software company. We have a form in our product that our users fill out for us to take action in our product for them.

We also use IssueTrak to help track our IT assets, their location, versions and maintenance due dates.

IssueTrak has always been extremely responsive to any problems we might have, though honestly we haven't really had very many. IssueTrak is one of those products you just don't have to worry about. It just keeps on working.

I would recommend IssueTrak to anyone that needs a solid dependable HelpDesk application that has so many useful features. Asset Management, Surveys and more.... As well, their own HelpDesk is extremely fast and works very hard to help you find a solution to whatever it is that you are trying to do.
5

3 years ago

review by Charlie Runnels

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been working with Issuetrak for a year now and have found the product excellent and whole team responsive, helpful and very knowledgeable.
5

3 years ago

review by Barry Butcher

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using Issuetrak in our agency for over 5 years. It is very easy to use, simple interface and extremely user friendly. I can get all my reports easily from the web interface. system maintenance is a breeze as well. I would recommend this to anyone looking for a helpdesk solution.
5

3 years ago

review by Thomson Lo

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This past year we have needed to migrate Issuetrak from an OLD server running an older Server version, migrate to a new SQL server, and have had strange issues with email notifications not being sent. Issuetrak was not responsible or at fault for any of these issues, but they were responsible for helping us migrate over and get up and running in a very timely manner.

Support (Tom!) was always willing to work around my schedule to get my issues resolved.
5

3 years ago

review by Paul Alvarez

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have used Issuetrak for 10+ years for several applications and it has performed flawlessly. Although support is rarely needed, it has been fantastic.
5

3 years ago

review by Jeff

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites

Issuetrak.com Review

Easy and affordable issue tracking software for managing complaints help desk tickets customer support requests and tasks all in one central place

Issuetrak.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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