jive.com

Mostly happy with Jive over the last 3 or 4 months.

I certainly love that my cost for 2 phone lines is now about 1/3 what it was with att ????

I love the Cisco IP phone jive included when I signed up. Having wanted to switch to voip for a long time but being tied down in the day to day business I never could decide with the other IP phones on the market.

Especially handy with the phone is a built in amp and volume control that has made conversations so much easier now

I also totally love how jives on line interface is easy to use. I at this point I mainly use the interface to add numbers or area codes to filter and block.

The Att experience was one where I got between 50 and 100 unrequested sales calls a month mainly being robo calls

Other calls were Bill collectors looking for someone that may or may not have worked at my company 20 years ago.

So I get great satisfaction in adding numbers to block

I don't use the follow me feature where incoming calls go live to my cell as I am driving or otherwise engaged in something.

But I do use the feature where messages left are emailed to my smart phone.

This has been a vital feature for me as I am a one man service business at this time

If I am driving to my customers home and they call wanting to reschedule or know how long until I arrive.

After opening the email it is just one click to play while driving.

This has saved numerous jobs from cancellation and a loss of income.

I do plan to eventually set up the auto attendant and call queue as I regrow my business volume. But I am happy using some of these simple features for now.

It was important to port over my 2 Att phone numbers and Jive did that without any loss in service so when I call out my customers see the numbers they are used to for over 20 years.

There was a little wrinkle in the porting process. I was very concerned that the process would go smoothly as I didn't want any time where my phone lines were dead nor worse case where somehow Att releases the lines but jive isn't there to catch them.

So back in July during this process I got as best I remember contradictory info that just made me worried.

After speaking initially with Jive customer service I believed (correctly or incorrectly) that it wasn't an individual jive person in error but rather that the porting process they had in place needed refinement.

So I was put in touch with a supervisor and did speak to him from a business owner to business owner perspective to explain what I perceived as the points or area to be refined.

As the end user I was pleased that jive has supervisors that are willing to listen to concerns rather than try to only defend against

In the end the porting went through fine, was perhaps just a little more concerning than maybe it should have been.

I am very happy with Jive and do recommend them.

Are they perfect, probably not but I don't believe any business is perfect as the market and expectations change and so must businesses

That jive has great employees that do their best and even look for compromises if appropriate tells me all I need to know.

Yes I am satisfied with all aspects of service and will recommend jive

Rudy Softli
Water Filter Service
Los Angeles, Ca

I'm phoning jive head office 021 5348070 and wow the lady put me through but calss dropped I phoned 2 times then the calls was just ignored afterwards. I phoned 17 times no luck. Eventually the lady picked up I asked her why they so unprofessional to just ignore the phone. She just put the phone down!!! I just want to return the jive fridge that is in my shop. Please can someone from Jive contact me pls.

I agreed to switch to Jive July 27. As of this date September 21 my Jive system is still not in service. This has been caused by several issues both in and out of Jive's control. I requested to cancel the agreement as we have not had the system operational to determine if our issues were resoled by the Jive system.

I have had to purchase equipment since July which is not in operation. Jive refuses to cancel the agreement. Therefore I have expenses with no performance by Jive.

I have been using Jive for over 4 years and couldn’t be happier. They are quick to handle any issues that I have had and they were always polite and knowledgeable. Great job!

I must tell you, after having used Nextiva and Ringcentral over the past several years, now that I am an independent having chosen Jive I'm beyond ecstatic. Ringcentral was unstable as all get out, and Nextiva was prohibitively expensive with a cheap rental phone. Jive was not only considerably less expensive, but they provided me with the finest phone I've EVER had in the VOIP world. I am a business development telemarketer for 5 clients and the quality and cost of my VOIP communications is a make it or break it proposition. First the quality of the system is top flight. I've been told for the first time that I sound "like I'm in the room with them" and there hasn't been one glitch. I'm loving the use of my basic Plantronic headphone coupled with the Yealink phone Jive provided me with. The phone finally has large buttons, not the tiny annoying type on the one Nextiva provided (at a fee no less). The support folks at Jive provide "no waiting" support and get right to the heart of what's needed. Setup was instant and no brainer. I'm beyond thrilled with Jive and highly recommend them to everyone I talk to. The rep that set me up was a gem as well. Well done indeed Jive!

Though we got disconnected due to no fault of his own, Luis made sure that he saw this issue through to the end. Professional and knowledgeable at all time, he showed me that he was concerned about our issue and too ownership of it. This is what customer support is supposed to be.

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