jucyrentals.com

I rented a Jucy Trailblazer on October 25th from the Oakland location. I wanted to drive all the way to Death Valley National Park which is around 400 miles away and therefore got the unlimited mile package. I was shown the car and given a short walkthrough but was told nothing about the car being in bad condition.
I had some minor trouble with the car as soon as I got it. The car would vibrate a lot whenever I would break, the left rear door would not open every time, and the driving experience was not great. But, we were already on the road and it was an inconvenience but was not unsafe. 
On the way back, however, I was doing 60 miles an hour (speed limit was 65) and suddenly I lost control of the car. There was a truck right next to me and I was inches from hitting the truck and at those high speeds, it would have been deadly. Somehow I managed to control the car and stopped on the shoulder of the highway. The tire was completely destroyed. It was not a flat tire. (see images attached). The threads completely came off and there was no salvaging the tire at all. The impact of the tire exploding was so much that the side bumper and the back bumper were damaged. After numerous calls to the Jucy helpline, we finally managed to get someone to reach out to roadside assistance since I had insured the car and had access to that service. AAA showed up and put on the spare tire for us. His recommendation was that we do not drive more than 100 miles with the spare and we were 350 miles away from Oakland. At least 3 Jucy customer service agents told us that we should drive the whole 350 miles even though it was not recommended. They did not give us any options. They would not let us drop the car off someplace else, they refused to pay for a new tire and they refused to help us find a solution. Finally, after repeated calls and frantic explanations, one customer agent agreed that it was indeed my right to ask Jucy to pay for a new tire and agreed to reimburse me for the cost.
We managed to drive another 70 odd miles to the one shop that was open on a Sunday and got a new tire installed. Both the mechanic that installed the Tire and the AAA agent personally told us that the tires look old and worn out. He said it was disastrous and very very dangerous for us if we decided to drive the whole way with a spare, which is what the Jucy staff initially recommended we do. In fact, he inspected the other rear tire and said it would not be safe to drive for very long on this tire and asked us to be safer and drive slower. A few hours later when I wanted to refuel, I noticed that the tire exploding had caused damage to the fuel pipe. The cap had come off and the pipe was dangling and I was unable to fuel the car as gas was not going in at all. Somehow, I managed to fill enough gas I needed to get back to the drop-off. But I was very scared that it could cause a leak and could cause a fire in the vehicle. 
The next day I get a call from the Jucy team based in Oakland telling me that I owe Jucy money for the damage that was caused to the car. Instead of apologizing for me almost having lost my life, I was being asked to pay money to fix the problem that existed in the car in the first place? Also, I was told that the fuel was not completely full. After all the horrible experience that I went through, instead of compensating me for my trouble, I'm being asked to pay? Not only do I demand that Jucy take care of all the damage that their worn-out tire caused, but I also demand that Jucy compensate me for all the pain I went through and the fact that I along with 3 other people almost lost their lives because of the old and under-serviced cars that Jucy operates with. If, however, Jucy does not want to cooperate, I will and make no mistake about this, I will take legal action against Jucy so that nobody else has to go through the same thing I went through.

So first of all the car itself was old, already had more than 176,000 miles and you could feel that.
But the main reason why we shouldn‘t book with Jucy RV was this:

When we gave back the car in Los Angeles, we were told that everything would be fine, the balance was 0.00 USD. Everything was set, we didn‘t owe Jucy anything.

But now, at least 30 days after drop-off in LA I noticed that Jucy RV charged me 35.90 USD. Just out of nowhere, without giving me any information me about that, neither sending a bill or something like that. They didn‘t even had my permission as they shouldn‘t even have my credit card details left! I consider this as criminal!

I already sent them two e-mails but never received a single word as a response. I don‘t think Jucy RV will tell me why they feel like they would have the right to charge me whatever they want nor will they credit me back the money. It is such a shame and I can only recommend to leave this company out when looking for a rental car.

It might not be a big amount of money, but the way how Jucy RV reacts and deals (or better say how they not react) is scam und such a pity!


Jucy RV? Never again!



German:
Das Auto an sich hatte mit mehr als 280 000 Kilometer schon ordentlich was auf dem Buckel und das hat man gemerkt. Bis zur Abgabe allerdings lief noch alles akzeptabel ab.

Wir haben unseren Camper in Los Angeles abgegeben und wurden mit den Worten verabschiedet, dass unsere Pay-Balance 0.00 USD beträgt und alles fein sei, wir waren also nichts mehr schuldig.
Nun mehr als 30 Tage nach der Abgabe wurde meine Kreditkarte mit 35.90 USD belastet. Vollkommen aus dem nichts, ohne dass ich vorher weder eine Rechnung, Information per E-Mail oder sonstiges erhalten habe, noch, dass ich dieser Abbuchung überhaupt zugestimmt habe!

Meine Kreditkartendaten dürfte Jucy nach der Abgabe ja garnicht mehr gespeichert haben und darauf zugreifen können, da wir eben nichts mehr schuldig waren.
Auf bereits zweimaliges Nachfragen habe ich bisher immer noch keine E-Mail erhalten und werde wohl auch keine Information darüber bekommen, wieso sich Jucy das Recht auserklimmt, mir Geld nach Lust und Laune abzubuchen. Geschweige denn, dass ich mein Geld zurückerhalten werde.
Im Endeffekt ist es zwar keine große Summe an Geld, aber es ist in meinen Augen eine pure, kriminelle Abzocke, der man leider auch soweit nichts entgegensetzen kann.

Fazit: Nie wieder Jucy, bitte davon die Finger lassen oder direkt nach dem Urlaub die Kreditkarte im Ausland sperren lassen!

Rented a Mini RV for 49 days in the USA. The set up of the car was great! The kitchen has everything you need and having a fridge was extremely helpful. Cruise control was great too, although I am not sure if this is standard for all rentals. I haven't had any difficulties sleeping in the rear of the car. In fact, I thought it was relatively comfortable! Haven't used the tent on top of the car, so I can't comment on that. The size of the car makes it a lot easier to drive in comparison to the larger RVs. Depending on how much luggage you are bringing, travelling in the RV with 4 persons might present some issues in terms of storage space.

My main downside of renting with Jucy was its customer service. I am not familiar with the customer service of comparable companies, but I was not satisfied with Jucy's customer service. The 24 hour roadside assistance once gave me completely wrong information about the car. This would've had disastrous consequences had I not (by sheer luck) found out the information was incorrect. Having to wait to be called back is rather annoying too, especially if you are not called back on the same day despite being promised exactly that.

All in all I had a great trip. I am very satisfied with the car I got. My review definitely would have been 5 stars had it not been for the customer service. If Jucy manages to improve this, I would absolutely rent from them again in the future.

We came from Germany to California for a two week road trip on the west coast ending in a music festival and our Juicy van was perfect. The Juicy agent who worked with us, Jennifer, was so amazingly helpful through the whole process. We had lots of questions since we were coming from out of the country and she made everything super easy and very clear for us. She was so patient with all of our questions and really went out of her way to make the pick up and drop off so easy for us! We were able to pick up in San Francisco and drop off in LA with no problem. Also, Jennifer even remembered that I mentioned that my fiance and I were recently engaged and that we were going on this trip to celebrate and she left us a gift in the van for us that almost brought me to tears! I have never in my whole life had a better experience with a travel company! The van itself was better than we could have even imagined - while my fiance and I like to camp I also really like being comfortable and the bedroom on top of the van was amazing! The mattress was soft and the room/tent stays nice and dark even in the morning when the sun has come up! The kitchen in back has everything we needed, with a burner, a refrigerator, pots, pans, utensils, and even a working sink! The refrigerator had enough space for drinks and food for a few days at a time, which was perfect, and worked as long as we drove each day (which we did). It was really amazing being able to drive to a campsite, spend five minutes raising up the room on the roof and unpacking our stuff and then having a full kitchen to cook meals in and a nice little "living room" where we could watch movies when it was late or rainy. I do not normally drive a lot but on this trip I drove the van all the way from San Francisco up to Portland and then back down to LA over two weeks and it was very easy to drive - it really didn't feel any different than a normal car to drive and the gas mileage was so much better than with even a smaller RV. Our Juicy van was perfect for camping in the woods, by the beach, and then at a music festival where the power outlets and kitchen really came in handy! We will definitely rent a Juicy van for the next road trip we plan in the US because it was so much nicer and easier than getting a rental car and staying in airbnb/hotel rooms and way more comfortable than just renting a car and camping in a tent!

My wife and I had a fantastic 1st Jucy experience at Desert trip 2016. We picked up our Jucy camper van Oct. 10,2016 and hit a few costal California stops prior to hitting Desert trip 2016 in Indio California. Our son and his good friend from Hong Kong joined us, but with their own Jucy van, for our travels.
We had everything we needed in the van for a comfortable stay for an entire week. Pots, pans, bedding, chairs, a/c etc. the van is compact but huge when you set everything up. Tons of sleeping room. Can sleep a family of up to four with the two double beds but we slept just two per van for the extra space and it was perfect. The cook stoves and refrigerator are very efficient. Everywhere we went we had people approving us to have a closer look because they thought the vans were the coolest things. Some people thought we might be Jucy representatives because of the welcoming of everyone to have a look inside and out. Oh ya, the concert was absolutely fantastic as well. The best concert experience we've ever had. We're looking forward to hearing if there will be another 2017 Desert trip. We hope so. If there is, and we get tickets, we will be certain to have another Jucy experience.
Thank you Jucy!
Kevin & Sharon McKay
Vernon, BC, Canada

Jucy rentals risked my life, stole thousands from me, costed me 5 days of my very expensive vacation from USA waiting for not one but two vans that never worked.

Van 1: 1.wouldn’t go over 40 up hill, we almost died on the highway, 2. no lights at all couldn’t cook, or see anything inside at all, 3. no working water, 4. no working fridge that costed us $400 in spoiled food. 5. No locking windows risking our valuables and safety (these windows open as you drive) , 6. not to mention they provide one working window in the entire condo, meaning your suffocating unless you sleep with your doors wide open for it to be “even more safe”! 7. The cushions smelled like poo and pee, with dark stains. 8. The engine was so hot the heat was burning us while we drove because you sit on an uninsulated van floor the entire time you’re driving. 9. The air con didn’t work but it blew out an awful odor to make things even more beautiful as we drove through smoke and dust that entered the car cause (drum rollllll) #9 the passenger window doesn’t roll up is completely off track and falls down as you drive! So not only were we being beat by engine heat with no air conditioning, we were inhaling smoke and dust the entire way because the windows can’t stay up on their own, and I only have two hands that can reach so far while my partner is driving. After calling 100 times and costing $250 in international phone calls and 4 days of our vacation... we got van #2. Prepare to be even more amazed!

Van #2
Finally we get the second van... they make us clean the first one????, as if 4 days of our vacation wasn’t enough wasted time, and I beg and plea for one with two working windows so we can safely sleep. They don’t have any with two working windows so already off to a great start. We go to the nearest Campervan park and pay $60 for a camping spot we got to use 2 hours before realizing all of our new groceries are expiring, the fridge is again not working, we mentioned before leaving the Jucy facility that there were no running lights in our fridge and we were concerned as we had a lot of expensive food. They assure us “the lights are just broken and they tested the fridge so just go plug in at your camp and it will cool down” two hours later our food is hot and spoiled again. $600 in groceries and counting.... we call no help from the customer support so I leave my brand new paid for camp spot (another $60 down the drain) to drive back to Jucy (my new home). Upon my arrival I start to explain that once again the van doesn’t work properly and the French woman working the front desk decides to scream in my face “were closed can’t help you please leave” and as I try to reply she screams “we’re closed” luckily a nice French man who works in the back came to help us. We found that the wires for the fridge had been completely ripped out and stripped from the electric connector in the back of the fridge. Wow that’s some great “testing” your company did before sending me off in another broken van. They checked the van after office hours because I refused to leave, turns out the fridge is broken and the repair man isn’t available on weekends.. it’s Friday..
After packing up two coolers of spoiled food and we will not have anywhere to stand in our van till tomorrow morning when they open and allow us to return this unsafe and not working van, and I will be asking for a full refund and lost money due to their negligence and my vacation time. They charged me $2000 to sit in Jucy parking lots for 5 days without a working van. And a $5000 deposit for a van not even worth $1500.

I spent $150 a day for 5 days to hang out in Jucy parking lots in broken vans, and on .25 cent a min calls with their company begging for a refund and to return their awful vehicle. I wasted thousands in flights for this vacation, I’ve wasted $1000 more in changing flights because a week of our trip was completely lost to broken vans and horrible customer service.

I’m already in contact with an Australian consumer laws lawyer. I will spend all of the money I brought for this trip on a lawyer to have justice for the, loss of use, loss of vacation, financial waste, emotional distress and heartbreak this company has caused me.
You will be hearing from me till this gets resolved Jucy. I will make sure you can’t do this to more innocent vacationers. May your day be as bad as the 5 I’ve spent with your vans.

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