lastminute.com.au

3.8 / 5

lastminute.com.au

lastminute.com.au
35 Reviews
3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.7

Reviews

4.5

Social

5

Featured

4

Technical

Is lastminute.com.au legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

35

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0

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0%

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Based on 110 reviews

Smart.Reviews

3.8

35 reviews

Knoji

4.1

9 reviews

Trustpilot

1.5

66 reviews

Satisfied

Unsatisfied

Lastminute.com.au Review

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Last update: Wed, Mar 9, 2022 12:11 AM

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Lastminute.com.au Reviews & Complaints (35)

Filter reviews by tags

delivery

price 4 /5

quality

customer service 3 /5

on-time

I have used twice now and have found this app to be very user friendly. Always find good prices. Have not had any problems from start to finish. Will use as my go to app for travelling.
5

3 years ago

review by L. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was recently subject to the Emirates flight suspensions - Lastminute swiftly ensured I was not charged for the cancelled flights.
5

3 years ago

review by S. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

they have to provide the deal advertised - I booked on the basis of book 3 nights, fourth night free, but it didn't go through to give me the 4th night. I emailed, rang support and was promised a reply/ Nothing happened, rang again, was told the offer didn't exist.hey had no record of my call and email. I had a screen shot showing it, emailed it to the support person, was promised a response within 72 hours but nothing happened. Will ring again. Shouldn't have to though.
1

3 years ago

review by Jenny M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Last minute said once I booked I would pay the hotel fee at the hotel. Then a day later it was taken out of my account, causing my account to be over drawn and given a fee
1

3 years ago

review by Trusted W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I booked a flight for my sister and mum from Addis Ababa to Melbourne. When they arrived at Addis Ababa Airport there is no flight from Addis Ababa to Johannesburg which connects to qantas airline to Melbourne. I tried to contact you on the phone number you listed but it transfers me to America office. And their response was to contact Australia’s last minute. I tried many time the same thing happened. My mum and sister still in Ethiopia because of you. You should advice customers if your flights are canceled prior to airport arrival. Now, I want a refund and their expenses caused by your carelessness. And make you customer service available to talk to them about any issues related to flights.
1

3 years ago

review by Bilisuma W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Quick and easy when I needed to find a last minute hotel for a night
5

3 years ago

review by Georgia P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booked a hotel recently for a trip later this year and seems like a good deal. It was simple and straightforward to book, however one thing to be aware was that the full amount was charged up front. Looking forward to the trip and there is some peace of mind with the free cancellation policy if the trip falls through, however the test will be in the refund process if that is the case.
4

3 years ago

review by L. S.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The prices changed on the weekend and then returned to normal on Monday. The booking was easy to do,
2

3 years ago

review by Andrew R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My booking was accepted on Wed17 Mar 2020 ( 7526072493982) and payment taken from my credit card.
I was called shortly after by the motel (Corrigans cove) to inform me that they had no rooms and that LastMinute should not have sold me the room.
I had to make other arrangements.
I expect immediate refund of the funds taken from my account and would expect my additional costs covered as I had to pay a much higher rate to get accomm at another hotel.
2

3 years ago

review by Paul I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I tried on the evening of the 17th March and all day yesterday to get hold of someone at Last minute to cancel my booking for tonight and tomorrow night and after waiting an hour I gave up and I couldn't cancel on my mobile and had to wait till I got back from travelling last night to cancel and now I have lost one nights accommodation- very bad
1

3 years ago

review by D. E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have emailed you and tried to call as I have been charged again today for a flight that was paid for last Saturday
2

3 years ago

review by Wayne J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

You are thieving ******* ******* charging a $90 cancellation fee for a hotel booking that cost $90 I will never use this service again and I will tell my friends about your thieving
2

3 years ago

review by Trusted Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Easy last minute search for one nights accommodation, helping me to find the best deal.
5

3 years ago

review by S. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The service was great considering I booked it literally last minute and very late in the evening
5

3 years ago

review by B. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had looked on another site and the second time they started the dynamic pricing, which is horrible. The price went up by $139 while I was going through the booking process.

So, I started again on lastminute and got an even better deal with no change in price during the process.
5

3 years ago

review by Pauline S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was able to locate a last minute hotel very quickly.
5

3 years ago

review by Lyn Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We arrived at our accommodation and unlocked the door and there was a poor old lady already in there she arrived the day before. Rang the manager and he apologised and said we could had another room for half price. We get there and it smelt of mildew really bad so I opened all the windows and got some glen 20 off the cleaner. Went to shut the window and it doesn’t latch and the glass sliding door doesn’t lock only the screen door locks so I didn’t feel that the room was safe enough to leave our things in there so we left them in our car. We went out and came back about 9.30pm and guess what there was someone in our room. They just said that it’s ok they would leave. I can’t believe that this happened once but twice it’s a ****** joke, never stay there again
2

3 years ago

review by Alan P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I accidentally booked the hotel a day late. I immediately realized what i had done and spent half an hour on the phone waiting to speak to customer service. I was told the computers were down and the man told me to 'phone back at 4pm'. I called back and after 33 minutes, the phone went dead. The next day, I called 3 times waiting 30 minutes each time to speak to someone to change the booking. Each time the phone was answered then went dead. I can't email anyone or change the booking on line. I am HUGELY disappointed and do not recommend using lastminute.com.au
2

3 years ago

review by Helena S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent quick response - managed to get an oversea hotel in less than 24 hours. The hotel was brilliant and the service from lastminute w awesome!!
5

3 years ago

review by Rob U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The ecolodge owner (Keith) was very hospitable and I was privileged to stay in an old rail carriage. Really lovely surroundings
5

3 years ago

review by Tracey F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Lastminute.com.au Review

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