Lulu Exchange

i am in Kuwait for more than 23 years and thought of trying LULU exc.. but i have never seen such a no professional and deplorable service . no working contact telephones, e mails are bouncing back and no platform to lodge customers complaints... my transfers are still pending to credit after 4 working days... Money is sent to meet emergencies and if they cannot deliver what they commit -is really a sort of cheating the people ...you should providing misleading information to the clients to get business !! very bad !! and still my issues remain unsettled ...

Dear sir, I've been ur valuable customer since a very long time. But yesterday when I went to draw some cash from lulu exchange (western union) at the branch hor al anz, Dubai, UAE, they made me wait for 40mins atleast & wer sending me from one counter to other saying go to the next counter. When I was getting upset about the whole thing, they have directly told me that the MTCN number that I've provided was wrong. They just wanted to send me out without checking on the system. When I went to the first counter, there was a lady. She couldn't do the work properly as she is a new join girl to the office I guess. She told me that she was not able to do it & asked me to visit next counter. I then waited 30mins for next counter & when my turn came, the guy tells me that the number is wrong without even checking. I got really upset & said how can u blindly say whiteout checking? Then he said no sir the lady checked first & it says that the MTCN number is wrong. I refused to move from the counter & asked to check one more time. Then he said fine go stand in another counter. I said no I've been waiting for almost 40 mins now. I won't wait anymore. Then I went to other counter & the third guy tells me I can't get the money until I show my passport. I was really upset with the whole thing & I had taken money from Lulu before also n they have my information feeded. Am sure they did it wantedly. This is horrible sir. Horrible experience. Am sorry to say but I will never ever go to the lulu exchange ever again.

I am writing in regards to the extremely poor customer service I had received during my visit to the al nadha Sharjah branch (Manager). saying that he waited for a long time in regards to the customer request such a rude attitude. I am appalled at this behavior from the manager It is disappointing to experience such an incompetent and insensitive service. I believe that you should be made aware of your employee's actions. I hope that would you look into the matter quickly and make sure to prevent the incident from happening again.

First time I visit to Lulu exchange in Mahaboula branch to register my details for online transection but their unprofessional staff make mistakes without knowing she enter my name 2 times driftnet CID and said ok I tried front of her, App not working than she told me call this no to our IT and any branch can solve your problem, many time I tried her given no but nobody pick. I called Mangaf branch, I found a sense less staff replay me "if you are hurry than go to any other exchange, don't send money from us" i asked his name he not given me name. My request to friends please don't send money through LULU Exchange you can get good rate other exchange.

I recently Transferred Money from Distrait branch, despite giving all the information correct. Money didn't reached my Account. Staff Saying Bank is rejected Money when i was asked for more detail staff is saying take your money and go. asked for Exchange rate difference who will bear the loss. they shouted at me. had worst experience with staff I will never come back to Lulu exchange in my life, and will tell my friends and family member also don't go there.

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