PCF

Responded to my email within 24 hours and resolved the problem quickly and efficiently.

I had to ring over a problem with my online application, the 'phone was answered in three rings, I spoke to an extremely helpful person who sent me a paper application urgently, as I was about to go on holiday. I returned it with my cheque
and was notified of receipt whilst away.

I tel recently re my account and was dealt with quickly and received good advice.

Firstly the investment rate offered secondly the simply and quick way was to invest all done from start to finish less then 8 hours

I found the process of opening a three- year savings account very straight forward. I also find it easy to access my account online.

Very help full quickly done 3rd year reinvesting with you

Investment was easy.When it came to maturity I rang I spoke to a man I told I would re-invest and he asked the 10K or all of it, I said all of it.
I went on holiday the day after and I have just looked at my account online and seen that the interest has been paid into my bank account.
This is not a problem but why don't people listen these days, they always want to talk over you.

I updated my account by phone on 2/9/19 and rolled over the capital and interest but have not yet received any formal acknowledgement.

I had a letter in March which advised there was a particular one year rate available but this was not mentioned in the previous letter which just referred to the website (on which no one year rates were available). As it happens, I had not yet decided to place the funds elsewhere and so I have now remained with the bank.

Only reason for loss of star was that I had to telephone sometime after 10 June for detailsof new account. A singular imperfection which, I suggest, you remedy for future similar occasions. Otherwise the service (including phone calls) was excellent.

Two things bothered me about the application for a fixed term bond:
The initial account information suggested that you could only make one payment into the account at the time you opened it. This could be a severe restriction. It wasn't made clear that you can make as many payments as you like within the first 14 days, unless you go digging into the help pages.
The second problem was that the security questions where the answer could be two or more words, but the web site limitations do not accept spaces in the answer. This caused quite a bit of confusion and trouble. It is a technical short coming and should be fixed or better handled during the application process.
Since the application was accepted the experience has been good, with excellent communication.

Don’t stipulate 14 days to open when form not returned in time

having problems with log in...........someone was supposed to come back today - 3 September ......they haven't

I would recommend PCF Bank because they have taken into consideration that people of my age (83) are not too conversant with the computer age.

Appli cation sent out and received in 2 days -Confirmation received in further 2 days - All by POST

Very easy to set up the 7-year term deposit on line, and as good an interest rate as is available in the current financial climate!

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.