Perfect Weddings Abroad

Please do not book with this company- I booked a wedding in Mexico for 40+ Which has had to be changed due to Covid. We were sold the dream of a full package, someone who would help us with every aspect of our wedding booking. The reality has been so different, as soon as the deposits were taken the lack of communication has been shocking. One of the reasons we booked was because We were promised change the date save the rate at the time of booking but this seems to not be the case as this doesn’t include flights which we were told it did. We have verbally been given w new date but I have asked for written confirmation of this and they have not done it. All I get is ‘trust me it’s been changed’ Customer service is shocking we have to chase them for every bit of information. Literally to the point of calling them everyday for the last 2 months. No one ever calls you back. They are not helpful at all. When you question them as to why they don’t have answers their response is they they go through a tour operator- which was never explained when we booked this. We were sold this as a package holiday but it isn’t. Be aware of things like transfers they said they were included and after we have found out they aren’t. They do not reply to messages on the wedding profile. Honestly has been the worst experience booking my wedding, the stress they they have caused us has been unbearable. I am now in the position where I have to potentially tell my friends and family they may have lost their deposits, they were really helpful until they got everyone’s money. There lack of empathy and professionalism is shocking.

Refusing Full Refund Please do not book with this company! I was supposed to go to a wedding in April 2020 & paid £960, but due to COVID-19, this was unfortunately cancelled. The couple decided to cancel their wedding at the end of May & I’ve been trying to obtain my full refund ever since. I was reassured by Perfect Weddings Abroad that once they received the money from their tour operators, a full refund would be made. At the end of August, I received two random payments of £300 & £34.72 from Perfect Weddings Abroad, without an email or phone to explain what these payments were for. I contacted them & they said this was the correct refund amount, however they had now added cancellation fees & change of dates fees which was not included in my booking confirmation. They are now refusing to pay my full refund. I would really advise people to not make any bookings with this company after my poor experience. Lack of communication, poor service & several false claims are just a few things that spring to mind about this company! Do yourself a favour & avoid them at all costs!

We had a fantastic honeymoon in Kenya and Tanzania. Simone was really helpful in preparing an itinerary covering all the places we wanted to visit. All the flights, transfers etc worked out perfectly and the accommodation was of a very high quality, especially the Baraza in Zanzibar. Very impressed by the overall service and we had the most amazing time.

Julie from Perfect Weddings Abroad has been so professional from the start, making us feel like our Wedding is so important, we got quotes from other Wedding company's but no one came close to the great customer care and patience that Julie gave us. Quality service means everything and Pefect Weddings Abroad certainly deliver first class service!!

Excellent service from the moment I completed my on line query
Weddings abroad team have made me feel totally relaxed when organising where to get married and nothing was too much trouble
They listened to all our needs and requests and made us feel so special in creating our perfect wedding
Rachel our specialist is wonderful and I would highly recommend her and the wedding Abroads team
We are so excited about our wedding

I am currently waiting on my date to be confirmed but so far Maria has helped me from the word go! From picking a Venue to answering all my questions quickly and to a great detail. Maria is a credit to this company! Would highly recommend from my experience so far!

Happy with the help from natasha as she called me with a cancellation date for our wedding.we feel really lucky to have a date for next year as they were fully booked before

The service I received from Perfect Weddings Abroad was amazing, especially my specialist Julie. I would recommend anyone to book their wedding with them.

I got married on 04.03.2020 in Mexico. Before I booked the wedding, I was told that it would be completely stress free, that there would be a weddings concierge team there to sort out the wedding arrangements. When I asked for information about wedding themes available in the resort, such as colours, etc.. I was told that whatever I chose, they would offer the same colour scheme in the resort.

So I choose my colour scheme and sent out invitations, etc. I never got a catalog of options included in the package, until January 2020, I realised that the colour scheme I chose, in terms of flowers, etc, was not available at the hotel.

Then I ended up paying extra for the bouquet with the right colour of flowers, but the bouquet was included in the package price I paid. Communication with the resort was pretty bad from Perfect Weddings abroad. As the wedding was in Mexico, they should have had someone who spoke Spanish.

They given me the name of the wedding sales coordinator and email for me to contact directly in Spanish, as they couldn't communicate properly with her. I've booked the wedding in February of 2019. When I contacted the wedding coordinator in Mexico about 3 months before the wedding, she tells me that she can't start planning the wedding until she receives the deposit of $300, at the point I already paid the full amount of the cost of the package.

I had to call Perfect Weddings abroad several times, for them to sort it out with the coordinator. Once it was sorted I was able to plan the wedding with the coordinator in Mexico. She explained that anything extra like centerpieces, flowers, decorations, dj, dancefloor, were extras that I had to pay, which I was fine with. However, then she gave me a list of suppliers for me to contact and get quotes individually from each one of them. This is the way they obviously do it in the resort, which is ok, but Perfect Weddings Abroad never mentioned any of this, they sold the wedding package to me as the would have had arranged everything. At this stage I thought it was pointless to ask Perfect Weddings abroad for help, as I speak Spanish and could communicate with everyone there.

Months after booking my wedding, they realised they hadn't charged me for the Catholic Ceremony, as this had an extra cost to the wedding, when they reworked the price, it was a lot higher than it should have been, I raised my concerns, but they didn't care and still charge me for it, it was too late for me to cancel the wedding, so I paid. When I was at the resort, the day before the wedding, the wedding coordinator told me that they received more money than they should have and she has taken the remaining out of the balance I had due to pay for extras, which was nice, but Perfect Weddings abroad should have charged me the right amount of money to start with, the overcharged me about 250 pounds extra.

I also kept on getting emails from the legal team asking if I had all my legal papers sorted, knowing that my ceremony was symbolic and didn't require any legal documentation. I received no call at all before the departure date to ask me if everything was ok with the wedding, etc...

Overall, quite disappointed with the service provided, I also complained straight after arriving back in the UK and they said that they will need 28 days to investigate on what happened, 28 days have passed and I had no feedback at all. The wedding turned out beautiful, but there wasn't any help from perfect weddings abroad. It would have been best to book directly with the hotel.

I wanted to rate Melissa more than anything, I was feeling quiet nervous and stressed with the communication from the wedding co-ordinators in Cyprus and Melissa wasn’t my assigned wedding contact in Perfect Weddings Abroad, she was covering whilst my usual one Georgia was on leave, but I asked for her to start looking after our wedding as she has been very approachable and has dealt with my queries straight away so having Melissa dealing with us is very reassuring. Thank you Melissa :)

Initial email was confusing ...asking for password... not clear that you had to put email address into 'forgotten 'password ...although you hadn't' forgotten 'it as you never had one in first place and nothing on email to say whose wedding this was for so may have been deleted by some guests.....facility for changing password to a more memorable one would be helpful ...everything since has been straighforward ..very helpful wedding coordinator finding suitable flights and prices

Lauren our wedding coordinator has been very helpful and offered loads of advice on places abriad to get married, she was patient as we couldn’t decided where we liked the most she was superb! We would highly recommend the company and Lauren to anyone planning a wedding abroad.... we met her at the Birmingham wedding show and she contacted us within 48 with proposals which we felt was a fantastic service ????????

Excellent communication so far with Martina, she’s been great. Always quick in responding to our questions / queries. Would definitely recommend! Thank you :-)

A Very helpful service, Julie Lawrie was very professional and efficient, she helped all of the bride and grooms families to get organised in the same hotel, with flights to match each requirement.

I booked my wedding with Perfect weddings abroad about 4 months ago and paid my deposit.
When I was talking to the lady that I booked it with she said she would check in every month and stay in touch right through to my wedding day. Since I paid my deposit 4 months ago I haven’t heard a word from perfect weddings im a little disappointed as I’m really looking forward to get start planning and I haven’t even been assigned my wedding planner yet. Also I keep getting emails from them trying to sell me a wedding which is really annoying.
My wedding isn’t to next year so hopefully thing will get better.

The service I received from Perfect Weddings Abroad and especially my specialist Julie Lawrie was amazing. The cruise we have booked is for a special anniversary and they have beaten the website price. They have also prebooked our cabin for us and completed the embarkation details we required.

I have rated them as 1 star only because you are unable to leave the section blank.

I am writing this review now that I have had time to recover from the trauma of dealing with this company. Please be aware that I was not sent a review option and had to contact Feefo direct to be able to submit it. I shall keep this short as to record all incidents would take forever.

As soon as we booked we (including guests who enquired) received endless correspondence regarding hotel and flight prices. This was pushed and pushed until only I booked our holiday with them. After this whenever I had a query about the wedding it took several emails and telephone calls from either myself or my mother before we got answers.

This was the standard that followed the entire service which resulted in me contacting both Trading Standards and ABTA

The venue advertised under Ceremony Facilities and Venue Facilities that there was a swimming pool. This came up in conversation and they stated that the pool was not available for the wedding party. When I asked why it was listed they stated that it had to be for health and safety to warn people. I pointed out to them that it should not have been listed as a facility but should have had a note at the bottom to inform people that the pool was there but not for use. This resulted in the facilities list being changed.

The checklist for documents was completely misleading which after numerous calls and lack of knowledge from staff also had to be amended.

The company in general came across as unprofessional, lacking knowledge of their actual service and at times rude.

It was only 6 weeks before the wedding when I asked to discuss the menus that they managed to inform me that the one I had requested was no longer available. I also had to request the 2016 price increases as there had been no update from them.

When I first booked the wedding in 2015 I was given a breakdown of costs. 6 weeks before the wedding they tried to tell me that there was also a £2300 venue fee to pay on top of what I had been quoted. I asked to speak to a manager and was told that was not possible. I eventually contacted the CEO of the company after getting no where and funnily enough it was then passed to the managing director of Perfect Weddings to deal with. This resulted in Perfect Weddings having to pay the fee to the venue which they did not do until the day of the wedding.

The wedding was only actually salvaged by the wedding co-ordinator ( Lila ) in Santorini and the venue manager (Liz). Both done a fantastic job and I only wish I had dealt with Lila first from the beginning.

People use a UK based wedding planning company for reassurance and knowledge when booking a wedding abroad. We got neither from this company.

This is only some of the main issues that we had, trust me it was a continual battle and put a real damper on the run up to my wedding.

I wasn't surprised when I had to contact Feefo direct after never receiving the review request which is part of the companies contractural obligation as Feefo members.

As I have only paid a deposit for a booking in January not able to judge the complete service i.e. hotel, accommodation or food. However they have been very helpful so far.

Very pleasant and very helpfull,thanks to Natasha we have now booked are wedding for next year

I am currently at the stage where we are waiting for our wedding date to be confirmed at sugar beach in maurituis. The service from Michelle stammers at perfect weddings abroad has been outstanding so far. I would highly recommend this company to anyone booking a wedding. We had previously tried to organise our wedding through travel agents and found it really frustrating as they wouldn't help with prices in far enough in advance and answers to questions took so long. Michelle has been able to get us confirmed prices for Dec 2017 so we have plenty of time now and know what we are aimng towards. When confirmed prices where not possible she provided very useful estimates based on this year's costs so we still had something to work with. We received lots of help deciding on a location eventually settling with one recommended by Michelle. I have many questions over the past month and answers and quotes have been really quick. The wedding profile you receive them on is also really easy to use and is like a little organiser! I love that you have a rep just for you so they get to know you quite well. For me, so far enough collect services e from very committed staff that has been greatly appreciated.