qvcuk.com

Wonderful Customer Service from staff who are always helpful, patient and polite. Fantastic bargains too, especially the TSV’s (Today’s Special Value). Where else can you use, wash and wear the products and return them, with a 30 day money back guarantee, should you change your mind?

This is a company to avoid if you wish to buy a high value item. I ordered a Dyson Cordless Vaccuum Cleaner. It never arrived and I have been waiting for a refund for over 4 months. They are actually breaking the law by not refunding my money. I can prove the item did not come because I have both a doorbell with a camera and CCTV. Every time I phone up they just say I will get my money when they find out where the item is. I have had to send copies of my signature from my passport and driving licence and I was told I would get a refund within 28 days of them receiving the signatures. I received a disgraceful letter from them with a copy of the "signature" used for "delivery" of the item and suggesting that this would help me locate the item. I feel like I am under suspicion and am very upset both about the lack of refund and also about the lack of communication and customer service. I have had to resort to reporting QVC to Trading Standards and writing this negative review to try and get some assistance from them. No way to treat a loyal customer!!!!!If anyone from QVC wishes to investigate this matter the order number is 04756906.

Just tried the Richard Jackson weed killer that is sold with the small sprayer, the sprayer is very good, but the weed killer is a total waste of time, mixed and applied it as per bottle instructions, have waited 48 hours now since applying and NOT A SIGN OF ANYTHING HAPPENING TO THE WEEDS, as I would like to keep the sprayer item am not able to ask for a refund after it would be returned, so will use it when making my own weed killer as per the videos on YOUTUBE, have a look at them and save yourself some of your hard earned cash

I've used QVC for many years. I returned the Lab led mask recently as it was most uncomfortable for me. It's the first time I ever returned anything but it all went smoothly and my money refunded promptly. I've read so many negative reviews about QVC but I've never had any ngative issues wiyh this company. I just hate the presenters over talking the experts of the items on air.

First class customer service , refunds no problem , postage costs could be better when buying more than one of an item ,where else can you say you didn’t like the pies you bought , and get a refund , I have had some amazing plants , It’s sad that the presenters of expensive beauty creams still need Botox and face lifts despite telling us how great they are , But an honourable company in my view

Once QVC have your money they are no longer interested in you as a customer, their customer service/customer care is appalling. I have emailed numerous times, received the odd email requesting further information, once I provide the information I am ignored yet again. I have also provided proof of return, yet no response. Why do you not care about your customers?

Since cv19 everything has gone to pot! Presenters’ ignorance and poor use of English aside eg ‘fabrication’ used instead of fabric (!!!!), they used to be okay. I was always wary of their inflated postage costs, which often made a product the same, or often more expensive than elsewhere! Recently though there is NO available contact at all!! Ordered three items and only one has appeared on my account, the other two have been deleted despite order confirmations!!! I think the money was taken at the same time too!! Be very wary, they are a little naughty as they pretend to befriend the lonely but I think they prey on the elderly, disabled and lonely - at the end of the day they are just pushy sales people ESPECIALLY Debbie Flint who is more like a pushy market trader!

Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!

I never have a problem with QVC. Just one call to customer service and they always sort it out. I don't understand why people give them s bad review and keep items that are of no use to them. You now have 60, days to return an item. I am disabled and they always send for a collection from my home. Yes o agree that the postage on some items are a bit over the top bit don't buy if you don't like it.

interest free easy payments, 30 day money back guarantee even if used ,no brainer .

Brought this used one tube and a little out of the second tube, put it away Come to use next time could get it out of the tube yes I placed a cover over the end .

Ordered a gift about 10 days ago and, although in stock it hasn't even been dispatched due to a 'systems error' leaving me without a present for my mother's birthday.

They advertise as offering easy pay Which is not supposed to be credit checked however they might run credit checks on you but they always say on air that we want you to return anything your unhappy with yet they’ll hold against you one item in a whole year out of 30 orders that you returned that was faulty and they’ll say that you have high returns we’re cancelling you’re easy pay. They’ll also cancel easy pay for other people in your house and even neighbours et.

I have shopped with qvc for many years and have always had good service . However , I was appalled at the cost of postage I was expected to pay after I put several items of clothing , all from the same fashion retailer , into my ‘ shopping basket ‘ . I was taking advantage of clearance prices and my bill totalled around £90 but qvc we’re going to add another £20+ to deliver me a few tops .. If I’d ordered from a number of different retailers , I could have better understood these charges but not all from the same fashion brand . Needless to say , I didn’t place the order as the range I chose is available via other outlets where one order requires one postage fee .. Also , the total disregard for unnecessary plastic packaging required to deliver each and every item separately is mind boggling... QVC ... do your bit for the environment and stop ripping people off with extortionate postal fees ..

Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish

Quite frankly your present Chloe was disgusting with very unnecessary remarks about Judith Finnegan. It was totally unnecessary and nothing to do with the program or the items she was selling. She was beyond rude. I have notice that this presenter butts into other people’s conversations and talks over them on previous shows and I do don’t enjoy her presentation. She is too far up herself. And for one will not be watching her when she is on QVC She may benefit form further training.

Excellent customer service and 30 day money back guarantee

Ordered a pair of Alison cork candle holders arrived after 3 delivery attempts of which 1 smashed contacted qvc several times by phone and email no reply to emails offered me refund as goodwill gesture and keep smashed holder It’s not the first time I’ve received items in smashed boxes and qvc couldn’t care less

I ordered a ladder,( my husband has recently died and I thought it would be handy) but found I had similar already, so rung to cancel straight away, they said it was too late to cancel so I should refuse delivery of the item. I asked my neighbours not to accept a parcel in case I was out. Turns out I was in when they tried to deliver so I refused to accept parcel. I later found they had take first payment and were going to take second payment, I rung and told them I had refused item. QVC said it had been delivered and signed for. I have tried ringing Hermes and you cannot contact them. This is the last thing I will buy from QVC, I have been a really good customer over the years but never again.

Good quality goods - many able to be paid interest free up to 3 months. Quick delivery, 30 days trial - goods can be worn or washed and then sent back if not wanted.