returnbuy

I, too, bought an Olympus 4040 from ReturnBuy's new site. I'm quite pleased with it, and with the service. About the noisy zoom, um, they all do that. It's a well-known issue with this camera, but doesn't seem to be a defect.

PROS:

- The price.

- The description of the item was dead on.

- The camera was well packed in a large box with expensive foam-in-place packing.

- The item was shipped the next day, and I was promptly sent the UPS tracking number.

- My questions were quickly answered by e-mail.

- Did I mention the price?

CONS:

- No telephone support that I could find, toll-free or otherwise.

- One purchases an item based on its description, but the description is not displayed on the invoice. There isn't even a link back to the original description. This is a serious flaw in their order processing, and I imagine it could lead to real headaches if there were a dispute.

I had previously purchased a couple of PDA's from this company's eBay store, and had good luck with them there, as well.

I bought an Olympus C-4040 for $370.00. The item was rated "Unique" and I went through all Unique listed ones on the site to find one that seemed perfect. It lacked only the batteries. Shipping was slow UPS Ground but Returnbuy paid for it.
I tracked the shipping on the web. The parcel got to town on 11/26 at 5:02pm, I called UPS to hold at 5:25pm. They won't do that. (Fedex does) The rep stated they have to attempt at least one delivery even if nobody is home. (Someone make sense of this one to me)
I could have been at their location in ten minutes... After the missed delivery attempt on 11/27 I followed the truck at night, traced down and still got parcel before Thanksgiving. (The UPS part is not Returnbuy's fault and I don't hold it against them, I'm just posting it for info)It would be better if they used another shipper though.
Got home. It came packaged well, the camera looked great and had everything stated. I thought wow! Great price, great product!
The MAJOR disappointment came when I put in batteries and turned it on. A GRINDING noise (not noisy, um)) when the lens extended on power-up.. Also sometimes noise at a lower volume when the camera is already on. It is just a question of time when the mechanism will die completely. A MAJOR defect, this camera should never have been shipped.
I truly do not understand how this could have been overlooked. The camera even vibrated slightly on poer-up. The webpage had stated functional.
I shipped it back and I'm waiting for Returnbuy to get the return, process it and get my money back. I'll still loose 1/2 the return shipping money. I have to question the competence of some of Returnbuy's staff. All in all a big waste of time and a real let down.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.