rimmerbros.co.uk

I spent a lot of money with Rimmer's over last 5 years. I asked for a refund/credit on incorrect item supplied. They stated it was my fault, policy is not to offer refunds on online purchases. Customer service was blunt and arrogant. I have never completed a customer survey over the years, are they scared. No wonder they are in financial trouble. I will only now use R as last resort. Get real R, we are in the the 2020's, value your customers.

I ordered a roof rack from their website There’s a detailed picture and there’s also a detail dialogue stating what I ordered on their website they sent me a parts kit with no red bars days later he’s 36 inch requires a ride but from the company that I ordered from Vanleigh, 55 inches and 62 I do not work for my car but they sent me is rated for 100 pounds what I paid for is rated for 220 pounds they will not refund my $208 I already had to read purchase this item off another company that sent me the right item but they will not refund my money they are criminal. Rimmer brothers will rip you off and not refund your money and if you read all the reviews everyone states the same thing they are criminal

ordered a trailer wiring harness for a 2010 RR Sport. I checked with Rimmer Bros. first with my vin to make sure it was the correct one. They assured me it was. I ordered it, received it, disassembled the entire rear of my truck, interior, tailights, rear bumper, only to find it was the wrong part. I contacted them via email, and still have no response.

I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site where it clearly states that their remanufactured starter motors are based on used units that they overhaul. I recently Purchased a "OEM Starter Motor" from Rimmer Brothers for my P38 Range Rover. When it arrived the unit itself was clearly marked "remanufactured in Poland" I contaced Rimmer Brothers regarding this and they told me that "remanufactured" actually meant new! that it was a new part manufactured to OEM spec by a third party. The unit was a Valeo so I checked on there web site wher it clearly states that there remanufactured starter motors are based on used units that they overall, you can verify this for yourselves on the Valeo UK web site. Rimmer Brothers still refused to agree that they had supplied me an actual "Remanufacured Part" insisting it was "New" even though I did not ask for a refund (although i would not have bought the part had it been marketed as remanufactured), only that they should clarify the descriptions on their web site and admit they had misrepresented the product. So Beware Rimmer Brothers are clearly not afraid of mssrepresentation in order to get your business. This is a shame as I have had 10 years of pretty good service from them. Never again!!

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