Shift

3 / 5

Shift

3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3 / 5

Trust Score

2.4

Reviews

1

Social

5

Featured

4.5

Technical

Is shift.online legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account not found
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

vs

0

AI declined reviews

0%

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Based on 3780 reviews

Smart.Reviews

3

12 reviews

Mamma

5

46 reviews

Reviews io

1.26

54 reviews

Sitejabber

1.37

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Trustpilot

3.3

3576 reviews

Satisfied

Unsatisfied

Shift.online Review

No description for this company.

Shift.online Customer Service Contacts

No contact details for this company.

Last update: Fri, Aug 26, 2022 12:38 AM

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Shift.online Reviews & Complaints (12)

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delivery 2.5 /5

refund 3 /5

customer service 2.2 /5

Painless and smooth transaction. With a competitive offer and less than hour inspection, paperwork signed onsite. I got paid within 3 days
5

1 year ago

review by Marsh Rod

#delivery(5/5) #refund(5/5) #customer service(5/5)

The drivers never showed up . They said the driver will come the next day. Same story... When I called they said driver is coming from Birmingham to London... They are a bunch of liars.. don't ever go with them..
1

1 year ago

review by Vivekanand GC

Shift.Online a Unacceptable Service shift online did not turn up at all. when contacteing them number was stait to voice mail. for days when calling call center they hung up on multiple people calling them about not turning. long and placated falce storys and claimes were made by them then after we had contested the finaly claimed it wss between us and the driver who we had never sern and they never called. reported to trading standards and citizens advice please do not use shift.online
1

1 year ago

review by elliot

This is a scam. Never managed to finish setting up my subscription as the software doesn't work. They still charged me. I contacted customer service who assure they would refund me and cancel the subscription. 2 weeks later, no refund and my card was charged again. If you look carefully, you'll notice there is no way to actually log into your account. Because you can never complete your registration because this service is just a scam!
1

1 year ago

review by Jules Buet

#refund(1/5) #customer service(1/5)

If I could give it a negative star rating I would. The first delivery person showed up with only 1 of 21 items I ordered. The Shipt driver blames the store for not giving her the right order. The store blamed the driver on not communicating with the store. Now Shipt keeps texting me that they will deliver the rest of my order between a certain time and then keep texting me that it's going to be an hour later an hour later an hour later....the store will be closed by then! what the hell!!!
1

1 year ago

review by Kerri

#delivery(1/5)

Here is yet another Tech Entrepreneur learning the hard way that there is a lot more to running a successful service business than providing a web platform allowing people to find each other on. a) There is no way to complain or resolve disputes. SHIFT have made quite sure of that. My car was damaged by one of their drivers and they are simply ignoring my requests to help address the problem. No helpline. No complaints email address. Always a bad sign for any business -less SHIFT and more SHIFTY. b) No apparent vetting of drivers for valid commercial insurance (eg: vehicle use for Hire and Reward). If nothing in place and you find things get damaged broken you will be footing the bill yourself because the TEMPORARY PHONE NUMBER that you have for your driver will no longer work. If you do use them I'd strongly advise that you ask for proof of ID of your driver including name address and also take a personal phone number. Also I'd expect to see valid commercial van insurance certificate before going ahead. Don't expect SHIFT to deal directly with complaints of any form. They seem to view themselves as only a "tech" business for whom consumer / employment law isn't a concern.
1

1 year ago

review by £350 out of pocket because if SHIFT

Absolute worst customer service. I booked over a month ahead for my removals was under the impression everything was sorted to go ahead. 2 days beforehand I get a phone call to tell me they haven't booked a driver for my job and can't guarantee one. When I ask what I'm supposed to do at 6pm on a Saturday night 2 days before I'm supposed to be moving I basically got a load of humming and hahhing and told they'd still try to book a driver but couldn't guarantee one so it was up to me what I did (I.e. I needed to go elsewhere) when I asked them why I wasn't told that there wasn't a driver available when I first booked the job or at least 2 weeks beforehand the man on the phone couldn't even answer! I went with anyvan and couldn't recommend them more they had my collection and delivery slot guaranteed straight away and confirmed when my driver would be near and everything. However it did cost £150 more than what I had expected to pay with shift due to the last minute booking. When I explained to shift that because of their lack of customer care I had to pay this extra money which as a student is extremely difficult for me to find (I had to borrow from family) I put in a complaint and asked that they recompense me for this. They assured me the complaint would be dealt with. Over a month later after two emails from me asking what was happening I finally get told that they'll give me 10% off my next order with them. It's a joke! They don't care about customers they are time wasters!
1

1 year ago

review by Hayley

#delivery(1/5) #customer service(1/5)

Worst company ever. Worked almost one year for them. They owe me £180, are almost two months late. When I call them, they are lie: "The transfer was made, wait 72 hours to see the money in your account." Of coarse, no money in my account. The managers are simply cowards, they don't have the courage to speak to me. Simply, patetic thiefs. Don't work for SHIFT, don'tt contract their services , if you don't want to encourage scums.
1

2 years ago

review by Silviu ENACHE

Booked two men house move. No contact from the company, no timing, no details of the driver... Finally received the name and driver's number on the day of the move, just to be told he is not our driver. Contacted customer service, no answer for 40 minutes. In the mean time, someone else turned up with a van (one man, not two I paid for), at 9am without any notice. We were not ready since nobody notified us and we wasted half of the morning dealing with this company and trying to find out how to reach the driver... Requested multiple times to be contacted over the phone, they didn't of course bother. UNRELIABLE, AVOID AT ANY COST
1

2 years ago

review by N. U.

#customer service(1/5)

This company should not advertise services that they can then not deliver, promised delivery on Wednesday, then Friday and then Saturday , none of them arrived, there was no contact from customer service, when I did get on their chat line all I was told yet again that they had no drivers - they are adverting a weekly delivery slot taking your money and then not turning up - No Delivery, No Customer Service, DO NOT USE I say
1

2 years ago

review by R. Pop

#delivery(3/5) #customer service(3/5)

I have already recommended your service to two neighbors which says everything! If a product is unavailable, I would always request an alternative. Gilbert Pugh
5

2 years ago

review by Gilbert Pugh

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Satisfied

Unsatisfied

Shift.online Review

No description for this company.

Shift.online Customer Service Contacts

No contact details for this company.

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