UniRelo

Overall : I am happy and satisfied. Would definitely recommend Universal Relocations. Their service was excellent, flexible, transparent, accomodated my change requests, short notices and optimized space in the container(my container was 90% filled to capacity) to highlight a few.

moved back to India from Jacksonville, FL in July of 08. Universal was entrusted with the task of moving our belongings from US to India. I am very happy and satisfied with the services they provided. They took time in explaining the process & hired good companies when they needed to. This made the whole move much more enjoyable. Universal relocation provides excellent customer care and is very focused on taking care of customer needs. I would recommend them to anyone thinking of moving.

I wanted to state that Universal Relocations did a fantastic job in delivering our goods from Sunnyvale, CA to Bangalore, India. The attention shown right from the day of packing to delivery of goods at my home here went smooth. Thanks to both brothers Adarsh and Sai for paying attention to every minute detail. UR and their staff did a commendable job in making this move easy for me. I would certainly recommend their services. Thanks.

What is the minimum standard expectation to have from a company that ships your stuff across the world? If the expectation is just that they pick up what you give them from an address you give them and deliver it to the address you give them, then UniRelo meets those expectations. What we didn't realize is that UniRelo does a great job of only promising this while making it look like they do a lot more. On the surface UniRelo looks like a cheaper alternative to more "branded" shippers, but they end up costing the same and will cause you anguish for long periods of time with half promises. Here's our recent moving experience in detail: Moved from Pittsburgh, PA to Delhi, India. The estimate provided put the total cost at $1347 for 100cu.ft + $8.50 per additional cu.ft (which for our 224 cu.ft + 30% for paletization should have come to around $2900), but we ultimately ended up paying close to $4.2K for the whole shipment. There is a specific piece to the estimate which really made the thing a sham. The quote they give you is based on an estimated volume which is calculated using 2 parts. The first part is the volume of boxes and furniture etc that you plan to ship. The second part is a percentage that is added on to the first part to account for "palettization" of the shipment. This percentage is estimated to be 30% (see snapshot from quote). We were ultimately invoiced for 70% greater volume. Our total volume of shipment (non-paletized) was 224 cu.ft. We got billed for 382 cu.ft. When asked about this, we were told that they were helping us by making sure our stuff was handled properly (in response to other concerns we raised, which I will get to in a second) by using 2 crates rather than 1 (we did not care for the patronizing tone employed on us here). We chose to pack the boxes and everything ourselves, Unirelo gave us a time when they would pick up our stuff. On the day, 1 man (the driver) showed up with incorrect information about how many boxes he had to pick up. Following some coordination initiated and largely facilitated by us, we were able to get him to pick up all the pieces of shipment. In addition, we had to facilitate the moving of everything from our house to the truck ourselves as there was only the driver who showed up at the end of the day with no equipment (like a dolly or cart), with a truck that was almost full before our stuff was even loaded. Another helper showed up, the guy was hired help from a website. The 50 inch TV we were shipping would not slot in easily and the UniRelo person kneed the box into place on its side (pictures attached). We raised major concerns about the way our shipment was being handled. We were assured that everything reached the warehouse safely and photos were sent. The photos did not contain all of our stuff. Yes, we were very worried. When we raised this concern, they just said that everything is there, don't worry. It was in response to our complaint about the way the TV was loaded and boxes precariously placed that they said they packed everything in 2 wooden crates in addition to paletization!?. Felt like they were punishing us (which raised the palettized volume to 70% greater) for raising concern about how they handled our stuff. Several follow ups were needed to get any documentation from them that looked acceptable. On the day of the pickup we were handed an empty document with no mention of what was picked up, instead they asked me how many pieces of shipment there are and wrote that number on the document and gave it to me. The number they wrote was incorrect. To give an idea of what I had to do to even get this document handed to me: I spoke to the lady who gave us the quote, after which I was put on the phone with the east cost head of UniRelo, following which I spoke to the driver's boss, following which I had to ask the driver to look for an envelope with a yellow document in it (which I still am not sure if we found the right one), following which I had to make a copy of it after he wrote the number 41 across the paper. I was promised a detailed list the next day as everyone was off for the day (per the east coast head), it never showed up. Eventually the driver got pissed off with everything, the people on the phone seemed to be getting angry with me for demanding that they at least give me a receipt for what was picked up!!? Following our past experience with moving countries, there is a formal process of identifying, tagging and noting down every box and item along with detail about what is inside them. Then a document is provided to us by the movers listing everything with a signature at the bottom. To get the Bill of Lading and Invoice, it required several follow ups. The first Bill of Lading they gave us had a typo in the destination address. When asked for a new one, we were first told that it just an honest mistake and it is fine. Someone from their own company who was cc'd on the email responded stating that is not acceptable and they should provide a new Bill of Lading. The day the shipment arrived (2 months later) miraculously all our stuff arrived. Some crystal ware is broken, TV does not show black as black anymore, handful of boxes have signs of damage and ill handling (dented edges, torn sides, crushed faces, etc see pictures). In addition, we were invoiced for custom and duty charges of 29K INR, apparently by the Indian Government. UniRelo has still not provided us with the bill or receipt from the government for this amount, despite us asking for this several times. They insisted that we pay the amount first before they can provide the receipt - our stuff could not be released without the money apparently. :( We should note in all fairness that the india experience was smooth, the stuff arrived early and was offloaded by two guys efficiently and in a timely manner with little fuss. In summary, if you should use UniRelo, pray that you are one of the lucky ones who is treated well by them. We read reviews before we used them, there was little sign of this happening, the allure was the price. If you do insist on going with UniRelo, have them pack your stuff, do not go for the all or nothing insurance plan. Best of Luck.

Hassle-free pickup and delivery of shipments at both source and destination. Special care taken for shipping of Television. Timely communication and updates provided Custom clearance at an additional cost was taken care of by UniRelo at port of arrival. All original documents handled without any complications Tips for packing boxes on UniRelo website and customer representatives were very useful. Overall Superior service, would definitely recommends to friends.

Excellent and professional services in relocating my packages from Illinois, USA to Kolkata, India. The UniRelo executives were professional in managing the entire process seamlessly right from the pick up in USA to final delivery in India. I could not have asked for a better service, and I had a pleasant experience working with them.I recommend their services for international relocations. Subroto K Mallick

They provided very good moving service for my stuff from Texas to India. It was really hassle free starting from pickup to delivery door to door. They were extremely professional. The delivery was also on time without any delays. All my stuff came without any damage specially electronic items. I was informed time to time about the delivery scheduled through mails. Very professional and polite with customers. I recommend unirelo 100 percent to anybody who want to move their stuff from USA to India. Very much satisfied and value for money. Thank you Unirelo.

I utilized services from Unirelo during my relocation from Philadelphia, USA to Bangalore, India on November 2014. I shipped doubled layered boxes of size 18*18*28 inch through sea, bought from Uhaul after following the guidelines from UniRelo advice which was quite helpful. I had also opted for total loss insurance on the top. Overall Unirelo met my expectations, with respect to prompt responses, helpful service desk , delivery within expected duration and almost within the estimated costs. Also there was almost no damage during shipping. I was quite impressed with the service and have already and would recommend services from Unirelo to my friends and relatives when they need them. Wishing Unirelo all the Best and keep it up.

My score for unirelo from start to end is 10/10. Right from packaging to final delivery of items it was awesome would definitely recommend to my friends. Handling of things via email and phone make things easy and convenient.there were few things broken but it's negligible when I see it overall. Great job to everyone from USA to chennai.and

We recently shipped a 20 feet container from Fremont, CA to Bangalore, India through UniRelo. We had an excellent experience with them. Our items arrived in 45 days as promised and in good condition. All the staff at UniRelo was very professional and courteous. We'll glady recommend UniRelo to our friends moving back to India in future.

I have moved 5 times within US in my 6 years of stay and always had a worst/terrible experience with the movers - delays in pick up and delivery, the big difference in final price what I had to pay to the initial quote what I was given, damaged furniture, but trust me never thought the move to India even though was thousands of miles through UniRelo to be the best experience. A Big Thank you UniRelo in making our move so Simple and Easy !!!

I would like to thank the entire team of Universal Locations from bottom of my heart for shipping my packages without any damages from Minneapolis, USA to India. The entire team has done an amazing job in collecting the packages from my place at Minneapolis and delivering it at Bangalore. I was amazed at the excellent processes that they have of proactively informing and guiding the customer at each phase. As a result, I felt it was a cake walk for me to get the packages shipped from US to India, even though it would have been a daunting task for all of them. Khushali, had been very helpful throughout the entire process. She guided me on what materials to buy for packing, how to do the packing and explained me the entire process of picking the packages at my door step (in Minneapolis) to delivering it at the destination. Had a wonderful experience with their services, so I would highly recommend them for your shipping moves. Last but not the least. Following their instructions carefully around packing your fragile items or take their help. Take adequate insurance and don't hesitate to call them for any clarifications throughout the entire process.

My wife and I are extremely satisfied and highly recommend UniRelo for shipping to India. We shipped 50 cubic feet of books and personal/household items from a small town in KY, USA to Vizag. We were thoroughly impressed with how professional, efficient and reliable UniRelo was every step of the way. We never had to wonder where we were at in the process, they responded to all our inquiries almost immediately (even through email), took excellent care of our belongings and paperwork. Honestly, we were in a time crunch and didn't shop around for other companies much, but after such a great experience with UniRelo, we would not even take time to look at other companies again. We highly recommend them. What a burden lifted off our shoulders during a stressful time to know that this company is highly competent, efficient, trustworthy. Very much impressed with their professional work.

Providing feedback for Unirelo - the company we used while relocating from SanJose to Bangalore: We shipped from San Jose, CA to Bangalore through sea. We did not ship any furniture and only shipped 12 big boxes - large homedepot boxes. We insured the boxes. Overall, it was a good experience. We were continuously being informed about our shipment. We shipped our package from San Jose on 10-May-2015 and the package arrived at our house in Bangalore on 15-Aug-2015. There were no damages to any of the items shipped. We were quoted $750 for the overall costs. We were assuming this to be inclusive of all costs. But later, for insurance, we were charged more. It would have been good to quote this cost upfront. Overall, we highly recommend unirelo. It was a pleasant experience.

I want to post my shipping experience with Universal. We shipped with Universal twice last year. First we moved from Sacramento to Bangalore in June and then returned back to the US (Fremont) from Bangalore just one month back (yes gave up too early so R2I and R2A). What we took from here is pretty much what we brought back. Volume was LCL 200 CFT on both occasions. I paid approx. $2000 for full pack, load and ship from Sac to Bangalore (door 2 door service). Duty and port dues amounted to under Rs. 5000. The cost for Bangalore to Fremont shipment was a little less dont know why 1500$. We took catastrophic insurance both times. Our goods arrived on time and in good condition. Reason why we shipped the first time (Sacramento to Bangalore) were as follows: Clear, straight forward replies to my queries, time taken to answer all my questions, good feed back from friends who shipped through them. Reason why we picked them again for return shipment (Bangalore to Fremont): They delivered our items and delivered on their promises, level of comfort, we knew from experience that there will be no surprise charges, and great overall door-2-door service. I will certainly recommend Universal for your shipping needs. A very good company with good management and policies. They feel the pain so makes the one part of whole R2I or R2A very easy. Hence I felt I atleast owe them this to put the positive feedback here. If you have any question please feel free to IM me or send a email @[email protected]

The customer service folks in US were very helpful and curtious and guided us completely through our relocation process . But the customer service in Chennai was very rude and they held the shipment for almost 4 weeks after customs clearance and gave some reason on getting the items shipped. I have to follow-up numerous times with the chennai folks to get the status of the shipment/delivery.

We recently moved our household stuff from Dallas, Texas to Pune via Chennai. First of all let me say that I am very stingy in writing reviews but our whole move process was so smooth that I could not resist. I did my due diligence/research and asked from quotes from multiple companies. Universal Relocations quote was up to our satisfaction and best we got. They had a promotion running at the time we requested quote.... however by the time we booked our move it slipped our mind. But the Universal guys reminded us honestly and included the insurance discount in the Invoice. We shipped LCL and I had read about actual cost differing a lot with respect to the quote etc etc...but since we were accurate in volume estimation the quote matched the actual invoice exactly. The overall process was without hiccups from pickup to delivery...the pick up guys and delivery guys were courteous and went out of the way to accommodate us. I want to specially mention Adarsh Dattani, Khushali Dattani and Balaji for their patience in answering all my questions...which at times were petty now that I look back. I want t thank Adarsh especially for his iconic customer service. Adarsh is very very prompt in getting back and he kept me updated throughout the move process. All went very smooth and we received the stuff in very good condition ..nothing was broken and was delivered on time. I had opted for door to door but still was little nervous about customs clearance because i was shipping my 52 inch TV etc. But Adarsh personally took care of the clearance and all went fine. We have recommended Universal to all friends and family..Some of them have already chosen Universal as their relocation company and have thanked us for mentioning Universal. They made the worst part of the move the smoothest...Thanks a lot Universal!!!. Thanks and Regards, Ashish.

Moving to India after 20 years in the Bay area and looked at all the different options that are available to ship to India and finally decided to use Unirelo for our move. Our container was loaded and picked up on 23rd of June and is expected in India by end of July. Have to say, Unirelo has far exceeded my expectations and I would definitely recommend them for any of your moves.. Based on my experience so far these are my observations.. 1. Very competitive in their space as far as prices are concerned.. 2. Very prompt in getting back to you.. This has been the case from even before I had selected them. 3. Very patient in helping you through the whole process and answering all your questions. 4. Movers came a day before and packed everything and the container the next day as told.. Overall from the time of planning to date, they have been very good. If anyone needs more from me, they can always send me an email at [email protected].

I shipped a 20 feet container with UniRelo from San Jose to Bangalore. They quoted me a good rate and backed it up with excellent services. Their agents in India also were very professional and prompt in service. They even helped me negotiate my customs duty down. I am very happy with the services of UniRelo and I will definitely recommend them to anybody moving back to India.

This is to share my experience with Unirelo I should say with great feeling that Uni Relo has made my shipping experience a hassle free, tension-less experience .. I got a small home-to-home shipment done in last Dec from Atlanta US, which reached here in Pune in 45 days time. One of the best feature was periodical updates I get from Uni Relo on status and action points. To be honest, these updates were quite relieving for me. Only odd feeling I could remember in whole process was the pick up guy (a 3rd party ) said he could not come to my home to take the things and I need to arrange down the curb as he arrives. On first day, I could not manage enough buddys to help me and was bit slow in process in getting down the things and this guy went off without picking up the stuffs. I complained to Uni Relo - they promptly arranged another guy who this time came to home and picked up my items. Customs process were handled quite hassle free as I need to just send my Passport (by blue dart per Uni Relo rules) and fees by bank transfer to their account. It was quite transparent too. Delivery here in Pune too,was a smooth affair- the stuffs was brought to my home in their own truck ..and emptied it to my home. Opened each boxes including 55 inch TV - fixed it and verified no damages has occurred to any items. That was a pleasant surprise for me. Overall I would rate this team 4 out of 5 in whole handling of issue.